This document discusses processes and procedures in business. It defines a process as a series of steps involving multiple roles to achieve an outcome, in contrast to a procedure which provides instructions for a single role to complete a task. The benefits of defining processes include improved communication, planning, and analysis of organization-wide activities. Key components of documenting a process or procedure are naming it, describing its purpose and owners, inputs and outputs, roles and activities, tools and methods, and metrics for measurement and improvement. Process changes should be driven by goals and involve modifications through stages like identification, prioritization, introduction, training, and tuning.

1. PROCESS IMPROVEMENT
I Saroj Behera I Process & System I

2. What is “Process”
What need to be done and which role are
involved.
A process is not a “High Level Flowchart”

3. Procedure
Its define “ how to do the task” and usually
applies to a “ single role”
Procedure
Are supported by
People (Knowledge & Skills) & Technology

4. Procedure Vs Process
Procedure
• Driven by completion of the
task
• are implemented
• focus on satisfying the rules
• cause people to take
actions
Process
• Driven by achievement of a
desired outcome
• are operated
• focus on satisfying the
customer
• cause things to happen

5. Why “Process & Procedure”
Is process important for the business goals ?
Is there only one person who knows how to do
task?
Do many people perform the task, but one way is
preferred?
If yes ,then you NEED “ process”

6. Benefits of “Process”
• Improves communication & understanding
• Aids in the planning & execution of plans
• Helps for analysis of organization –wide
process

7. Components of
Process & Procedure
• Name of Process/Procedure
• Purpose/Objective
• Owner
• Input & output required
• Role & Activities
• Method & tools
• Measurement & analysis
• Training & Improvement

8. Process measurement
Wherever possible, quantitative process data
should be collected

9. Process change
• Involves making modifications to existing
processes.
• This may involve:
– Introducing new practices, methods or processes;
– Changing the ordering of process activities;
– Introducing or removing deliverables;
– Introducing new roles or responsibilities.
• Change should be driven by measurable goals.

10. Process change stages
• Improvement identification.
• Improvement prioritization.
• Process change introduction.
• Process change training.
• Change tuning.