The document discusses characteristics of effective instructors in higher education. It describes an activity where workshop participants reached a consensus on the top characteristics, which included being respectful, knowledgeable, creating a sense of community and belonging, being accessible and approachable, being organized, engaging and enthusiastic, demonstrating leadership skills, being able to shift gears, and being a collaborator and lifelong learner. The document also lists what students want in both online and face-to-face instructors, which includes many of the same characteristics like being respectful, knowledgeable, approachable, engaging, organized, responsive, and professional.