Giving and receiving feedback

1. Feedback
Give and Receive

2. Why feedback?
 Identify strengths
 Identify areas for improvement
 Reflective practice
Sample video

3. Importance of feedback
 Share observations and experiences
in mutually supportive environment
 Increase confidence
 Identify how to improve practice
 Reflect on own effectiveness as
instructors
 Foster discussion and communication
 Possible future action

4. Good feedback
 Constructive feedback:
◦ Specific, rather than general
◦ Descriptive, rather than judgmental
◦ Behavioural, rather than inferential
◦ Balanced, positive with suggestions for
improvement
◦ Manageable
◦ Changeable (behaviours that can be
changed)
◦ Solicited, rather than imposed
◦ Timely
◦ Checked for understanding

5. Give feedback
 Focus on positive
 Eye contact
 Refer to behaviour (what person does)
 Refer to your observations or feelings
 Rank behaviour as more or less, not
good or bad
 Assess the value it will have for the
receiver
Feedback is NOT criticism

6. Receive feedback
 Eye contact
 Accept all feedback initially
 Paraphrase to ensure understanding
 Ask for specifics
 Focus on positive
 Determine importance
 Separate feelings from content
 Avoid re-teaching lesson as response
to feedback