2. trust is a key resource in the conflict management process
3. trust is having positive expectations about another’s motives and intentions toward us where potential risk is involved.
4. One of the core issues in conflict resolution between parties is the issue of trust
5.
6. Without actually relying on someone, without taking a small risk with them, we can never really know if we can trust them.
7. The level of trust we have in the situation or the people affects the size of the risk we’ll take and how frequently we’ll take those risks. Risk is integral to trust at all levels.
8.
9. Our assignment of motives to other people is critical, because it also determines how we assign fault and blame.
10.
11. We do this in order to make sense of what has happened.
12.
13. In essence, we attribute the best of intentions to ourselves and blame outside circumstances for the problem, thus minimizing the fault or blame.
