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INTERPERSONAL TRUST "Trust is a peculiar resource; it is built rather than depleted by use."

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What is Trust? <ul><li>&quot;Trust is a psychological state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behavior of another.&quot; </li></ul><ul><li>&quot;an individual's belief in, and willingness to act on the basis of, the words, actions, and decisions of another.&quot; </li></ul><ul><li>Trust is a positive expectation that another will not-through words,actions,or decisions-act oppurtunistically . </li></ul><ul><li>Trust = Acceptable Uncertainty </li></ul>

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Nature of Trust

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Dimensions of Trust

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Trust & Leadership <ul><li>As one author noted: </li></ul><ul><li>“ Part of the leader’s task has been, and continues to be, working with people to find and solve problems, but whether leaders gain access to the knowledge and creative thinking, they need to solve problems depends on how much people trust them. Trust & Trust-worthiness modulate the leader’s access to knowledge & cooperation.” </li></ul>

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Types of Trust Deterrence-Based Trust Identification- Based Trust Knowledge-Based Trust Types

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Trust Equation <ul><li>Trust = (A1+A2+A3)*(A4+A5) </li></ul><ul><li>R </li></ul><ul><li>Where. </li></ul><ul><li>A1= Aspirations(of the followers) </li></ul><ul><li>A2= Abilities(of the leader) </li></ul><ul><li>A3= Actions(of the leader) </li></ul><ul><li>A4= Alignment(b/w the aspirations of the </li></ul><ul><li>followers & actions of the leader) </li></ul><ul><li>A5= Articulation </li></ul><ul><li>R= Resistance </li></ul>

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Basic Principles of Trust <ul><li>Mistrust drives out trust. </li></ul><ul><li>Trust begets trust. </li></ul><ul><li>Growth often masks mistrust. </li></ul><ul><li>Decline or downsizing tests the </li></ul><ul><li>highest levels of trust. </li></ul><ul><li>Trust increases cohesion. </li></ul><ul><li>Mistrusting groups self-destruct. </li></ul><ul><li>Mistrust generally reduces </li></ul><ul><li>productivity . </li></ul>

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<ul><li>“ Probably the most fundamental ingredient of effective teams is trust. Trust is belief in the reliance, ability, and integrity of the other. Unless team members trust one another; the team leader, management, and managers may find that building an effective work team is impossible.” </li></ul>

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Building trust <ul><li>Trust is a major brick in the foundation </li></ul><ul><li>of interpersonal relationships, whether </li></ul><ul><li>it is between parents and children, </li></ul><ul><li>friends, or lovers. </li></ul><ul><li>It is just as easy to build trust as it </li></ul><ul><li>is to break it down on a daily basis. </li></ul><ul><li>If your interpersonal relationships are </li></ul><ul><li>plagued by that deadly element called </li></ul><ul><li>“ suspicion,” then you might find success </li></ul><ul><li>if you put effort toward trust-building. </li></ul>

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Here are 7 steps to build Trust: <ul><li>STEP 1) Envision Trust </li></ul><ul><li>Clarify exactly what you want. Get motivated with a clear picture of the value of building trust. Affirm what it will take to create trust. Start with the end in mind. </li></ul><ul><li>STEP 2) Listen Fully </li></ul><ul><li>Allow yourself to listen completely to others. Listening leads to understanding which causes trust. Use what you hear to adjust your trust-building activities. Keep opening yourself and listening. </li></ul><ul><li>STEP 3) Open Yourself </li></ul><ul><li>Discover what it takes for you to be open </li></ul><ul><li>with others in your workplace. Build inner </li></ul><ul><li>compassion for those you fear or dislike. </li></ul><ul><li>Reveal more of yourself and model the </li></ul><ul><li>openness you desire from others. </li></ul>

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<ul><li>STEP 4) Appreciate Others </li></ul><ul><li>effectively such that you encourage desired behaviours and strengthen mutual trust. Notice the enormous impact of appreciation. </li></ul><ul><li>STEP 5) Be Reliable and Consistent </li></ul><ul><li>Upgrade your reliability and consistency to sustain high trust levels. Raise your awareness of your behaviours that threaten trust. Learn valuable techniques for reducing your own unintended breaking of trust. </li></ul><ul><li>STEP 6) Converse Frankly </li></ul><ul><li>Plan and carry out constructive conversations with key people with whom you are building trust. Build stronger foundations of trust. Mend past misunderstandings. Engage in building trust. </li></ul><ul><li>STEP 7) Notice the Difference </li></ul><ul><li>Become aware of the subtle and the obvious changes you have created throughout the course. Celebrate your success! Thank yourself. Be grateful for the challenges and the support you received. Commit to continuing to build trust. </li></ul>

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Practical Implications for Rebuilding Trust <ul><li>What Individuals Can Do </li></ul><ul><li>As we have noted earlier, effective trust repair is often necessary to resolve conflicts. Although this process is difficult, there are steps the offender can take to enhance the likelihood of stimulating the victim's willingness to reconcile, and further the trust rebuilding process. However, we stress that rebuilding trust is a process, not an event. </li></ul><ul><li>Take immediate action after the violation. </li></ul><ul><li>Provide an apology & give a thorough </li></ul><ul><li>account of what happened. </li></ul><ul><li>Provide restitution/penance. </li></ul><ul><li>Restate and renegotiate expectations </li></ul><ul><li>for the future, and be trustworthy in </li></ul><ul><li>future interactions . </li></ul>

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<ul><li>What the media can do? </li></ul><ul><li>While the media cannot directly rebuild trust between the parties, they can facilitate dialog and provide documentation of trust-rebuilding efforts. Reparative efforts by offenders may carry additional weight when conducted voluntarily and in a public forum. </li></ul><ul><li>What the Educational System Can Do </li></ul><ul><li>As with trust-building initiatives, the educational system can help parties rebuild trust by promoting workshops and dialog groups that bring the parties together. Safe and structured programs can allow the victims to articulate their interests and expectations, and how these interests and expectations were violated, as well as provide the offender with an environment that can facilitate their efforts at reconciliation and trust repair. </li></ul>

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<ul><li>Thank You!!! </li></ul><ul><li>By: Poonam Gupta </li></ul>