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Team Building


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Team Building

  1. 1. Team Building: A Leadership Strategy
  2. 2. <ul><li>“ Individual commitment to a group effort is what makes a team work…” </li></ul><ul><li>Vince Lombardi </li></ul>
  3. 5. chieves ore! ogether T veryone E A M
  4. 6. I TEAM
  5. 7. Teams vs. Groups <ul><li>What are the differences between teams & groups? </li></ul>
  6. 8. Team Building Twelve tips for successful team building: <ul><li>Clear expectations </li></ul><ul><li>Context </li></ul><ul><li>Commitment </li></ul><ul><li>Competence </li></ul><ul><li>Charter </li></ul><ul><li>Control </li></ul><ul><li>Collaboration </li></ul><ul><li>Communication </li></ul><ul><li>Creative Innovation </li></ul><ul><li>Consequences </li></ul><ul><li>Coordination </li></ul><ul><li>Cultural Change </li></ul>
  7. 9. Principles of Teamwork <ul><li>Benefits of Teamwork </li></ul><ul><li>Characteristics of the Best Team Leaders </li></ul><ul><li>Characteristics of Great Team Members </li></ul><ul><li>Characteristics of Effective Teams </li></ul>
  8. 10. What are the Benefits of Teamwork? <ul><li>How can it aid in decision making? </li></ul><ul><li>How does it affect communication? </li></ul><ul><li>What are the benefits to members? </li></ul><ul><li>What are the benefits to organizations? </li></ul>
  9. 11. Characteristics of the Best Team Leaders <ul><li>What skills do they have? </li></ul><ul><li>What traits do they exhibit? </li></ul><ul><li>How do they communicate? </li></ul><ul><li>What motivates them? </li></ul>
  10. 12. Characteristics of Great Team Members <ul><li>What makes individual members a valuable part of the team? </li></ul><ul><li>How do they communicate? </li></ul><ul><li>How do they participate? </li></ul><ul><li>What’s their attitude? </li></ul><ul><li>What’s their motivation? </li></ul>
  11. 13. Characteristics of Effective Teams <ul><li>What is the atmosphere like? </li></ul><ul><li>How does the work get done? </li></ul><ul><li>What is communication like? </li></ul><ul><li>How are decisions made? </li></ul><ul><li>Where is the focus? </li></ul>
  12. 14. Qualities of a Team <ul><li>Members care for one another </li></ul><ul><li>Members know what is important </li></ul><ul><li>Members communicate with one another </li></ul><ul><li>Members grow together </li></ul><ul><li>There is a team fit </li></ul>
  13. 15. Qualities of a Team… <ul><li>Members place individual rights beneath the best interest of the team </li></ul><ul><li>Each team member plays a special role </li></ul><ul><li>Team has enough members to share the work </li></ul><ul><li>Members know exactly where the team stands </li></ul><ul><li>Members are willing to pay the price </li></ul>
  14. 16. “ Achieving a common purpose through collaboration with others is a unique work experience. Individuals working effectively together for a common purpose create a force: a power to perform .” Defining Team Work
  15. 17. Team-building Basics <ul><li>What is team-building? </li></ul><ul><ul><li>About teams </li></ul></ul><ul><ul><li>About team ability </li></ul></ul><ul><li>Why do it? </li></ul><ul><ul><li>Teams are here to stay </li></ul></ul><ul><ul><li>The more team able, the better the library </li></ul></ul>
  16. 18. Team-building Basics… <ul><li>How to do it? </li></ul><ul><ul><li>Know the team </li></ul></ul><ul><ul><li>Know what the team must do </li></ul></ul><ul><ul><li>Condition the team for the work </li></ul></ul>
  17. 19. What It Means to be Team Able <ul><li>Team Members Should... </li></ul><ul><ul><li>Work well with others </li></ul></ul><ul><ul><ul><li>On a level playing field </li></ul></ul></ul><ul><ul><li>Contribute knowledge and expertise </li></ul></ul><ul><ul><ul><li>The right amount </li></ul></ul></ul><ul><ul><li>Be patient with the process </li></ul></ul><ul><ul><ul><li>Ccompassionate, good humor </li></ul></ul></ul>
  18. 20. When Is A Group A Team? <ul><li>Common purpose: a vision </li></ul><ul><li>Structure </li></ul><ul><ul><li>Enables team to perform effectively </li></ul></ul><ul><li>Uses the talents of all its members </li></ul><ul><li>Finishes the game together </li></ul>
  19. 21. How To Build a Team? <ul><li>Know the individuals </li></ul><ul><ul><li>Skills and abilities </li></ul></ul><ul><ul><li>Strengths, weaknesses, blind spots </li></ul></ul><ul><li>Know what the team needs to do </li></ul><ul><ul><li>Match talents to team purpose </li></ul></ul><ul><ul><li>Try it; course correct </li></ul></ul><ul><li>Condition the team for the work </li></ul><ul><ul><li>Coach individuals and the team </li></ul></ul><ul><ul><li>Monitor team conditions </li></ul></ul>
  20. 22. Nurturing Team Ability <ul><li>Believe in the team </li></ul><ul><li>Be honest with the team </li></ul><ul><li>Be who you are equally to everyone </li></ul><ul><li>Inspire the team </li></ul>
  21. 23. Basic Team-building Skills <ul><li>Develop a realistic assignment </li></ul><ul><li>Match up team talent </li></ul><ul><li>Provide effective leadership </li></ul><ul><li>Secure adequate resources </li></ul><ul><li>Coach individuals and the team </li></ul>
  22. 24. Summing Up Team-building <ul><li>Team ability = apex of performance </li></ul><ul><li>Teams exist for a purpose </li></ul><ul><li>Teams end but team ability carries on </li></ul>
  23. 25. The 2X2: A Multipurpose Tool <ul><li>2 X 2 </li></ul><ul><li>Johari window </li></ul><ul><ul><li>Social sciences </li></ul></ul><ul><li>Applications </li></ul><ul><ul><li>Coaching </li></ul></ul><ul><ul><li>Team-building </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  24. 26. Two-By-Two For Sam’s Work Unit
  25. 27. Summing Up Excellence in Supervision... <ul><li>Provide a vision and clarify expectations </li></ul><ul><li>Reinforce beneficial behaviors </li></ul><ul><li>Confront inappropriate behaviors </li></ul><ul><li>Interact purposefully, consistently, and predictably </li></ul><ul><li>Integrate coaching and team-building </li></ul>
  26. 28. How do Teams Work Best? <ul><li>Teams succeed when members have: </li></ul><ul><li>Commitment to common objectives; </li></ul><ul><li>Defined roles and responsibilities; </li></ul><ul><li>Effective decision systems, communication and work procedures; and, </li></ul><ul><li>Good personal relationships. </li></ul>
  27. 29. Stages in Team Building Forming Storming Norming Performing
  28. 30. FORMING <ul><li>Team Building </li></ul><ul><ul><li>Define team </li></ul></ul><ul><ul><li>Determine individual roles </li></ul></ul><ul><ul><li>Develop trust and communication </li></ul></ul><ul><ul><li>Develop norms </li></ul></ul><ul><li>Task </li></ul><ul><ul><li>Define problem and strategy </li></ul></ul><ul><ul><li>Identify information needed </li></ul></ul>
  29. 31. Team Roles - Leader <ul><ul><li>Encourage and maintain open communication. </li></ul></ul><ul><ul><li>Help the team develop and follow team norms. </li></ul></ul><ul><ul><li>Help the team focus on the task. </li></ul></ul><ul><ul><li>Deal constructively with conflict. </li></ul></ul>
  30. 32. Team Roles - Recorder <ul><ul><li>Keep a record of team meetings. </li></ul></ul><ul><ul><li>Maintain a record of team assignments </li></ul></ul><ul><ul><li>Maintain a record of the team's work. </li></ul></ul>
  31. 33. Team Roles – PR Person <ul><ul><li>Contact resource people outside of the team. </li></ul></ul><ul><ul><li>Correspond with the team's mentor. </li></ul></ul><ul><ul><li>Work to maintain good communication among team members. </li></ul></ul>
  32. 34. Team Norms <ul><ul><li>How do we support each other? </li></ul></ul><ul><ul><li>What do we do when we have problems? </li></ul></ul><ul><ul><li>What are my responsibilities to the team? </li></ul></ul>
  33. 35. STORMING <ul><li>During the Storming stage team members: </li></ul><ul><ul><li>Realize that the task is more difficult than they imagined; </li></ul></ul><ul><ul><li>Have fluctuations in attitude about chances of success; </li></ul></ul><ul><ul><li>May be resistant to the task & </li></ul></ul><ul><ul><li>Have poor collaboration. </li></ul></ul>
  34. 36. Storming Diagnosis <ul><li>Do we have common goals and objectives? </li></ul><ul><li>Do we agree on roles and responsibilities? </li></ul><ul><li>Do our task, communication, and decision systems work? </li></ul><ul><li>Do we have adequate interpersonal skills? </li></ul>
  35. 37. Negotiating Conflict <ul><li>Separate problem issues from people issues. </li></ul><ul><li>Be soft on people, hard on problem. </li></ul><ul><li>Look for underlying needs, goals of each party rather than specific solutions. </li></ul>
  36. 38. Addressing the Problem <ul><li>State your views in clear non-judgmental language. </li></ul><ul><li>Clarify the core issues. </li></ul><ul><li>Listen carefully to each person’s point of view. </li></ul><ul><li>Check understanding by restating the core issues. </li></ul>
  37. 39. NORMING <ul><li>During this stage members accept: </li></ul><ul><ul><li>Their team; </li></ul></ul><ul><ul><li>Team rules and procedures; </li></ul></ul><ul><ul><li>Their roles in the team & </li></ul></ul><ul><ul><li>The individuality of fellow members. </li></ul></ul><ul><li>Team members realize that they are not going to crash-and-burn and start helping each other. </li></ul>
  38. 40. Behaviors <ul><li>Competitive relationships become more cooperative. </li></ul><ul><li>There is a willingness to confront issues </li></ul><ul><li>and solve problems. </li></ul><ul><li>Teams develop the ability to express criticism constructively. </li></ul><ul><li>There is a sense of team spirit. </li></ul>
  39. 41. Giving Constructive Feedback <ul><li>Be descriptive. </li></ul><ul><li>Don't use labels. </li></ul><ul><li>Don’t exaggerate. </li></ul><ul><li>Don’t be judgmental. </li></ul><ul><li>Speak for yourself. </li></ul>
  40. 42. <ul><li>Use “I” messages. </li></ul><ul><li>Restrict your feedback to things you know for certain. </li></ul><ul><li>Help people hear and accept your compliments when giving positive feedback. </li></ul>Giving Constructive Feedback
  41. 43. Receiving Feedback <ul><li>Listen carefully. </li></ul><ul><li>Ask questions for clarity. </li></ul><ul><li>Acknowledge the feedback. </li></ul><ul><li>Acknowledge the valid points. </li></ul><ul><li>Take time to sort out what you heard. </li></ul>
  42. 44. PERFORMING <ul><li>Team members have: </li></ul><ul><ul><li>Gained insight into personal and team processes; </li></ul></ul><ul><ul><li>A better understanding of each other’s strengths and weaknesses; </li></ul></ul><ul><ul><li>Gained the ability to prevent or work through group conflict and resolve differences; and, </li></ul></ul><ul><ul><li>Developed a close attachment to the team. </li></ul></ul>
  43. 45. Recipe for Successful Team <ul><li>Commitment to shared goals and objectives </li></ul><ul><li>Clearly define roles and responsibilities </li></ul><ul><ul><li>Use best skills of each </li></ul></ul><ul><ul><li>Allows each to develop in all areas </li></ul></ul>
  44. 46. Recipe for Successful Team <ul><li>Effective systems and processes </li></ul><ul><ul><li>Clear communication </li></ul></ul><ul><ul><li>Beneficial team behaviors; well-defined decision procedures and ground rules </li></ul></ul><ul><ul><li>Balanced participation </li></ul></ul><ul><ul><li>Awareness of the group process </li></ul></ul><ul><ul><li>Good personal relationships </li></ul></ul>
  45. 47. Team Building: An Introduction <ul><li>Leadership style that promotes team building is positively associated with </li></ul><ul><ul><li>Productivity </li></ul></ul><ul><ul><li>Profitability </li></ul></ul>
  46. 48. Team Building: An Introduction… <ul><li>Teamwork is often associated with </li></ul><ul><ul><li>Reduced turnover </li></ul></ul><ul><ul><li>Cost reduction </li></ul></ul><ul><ul><li>Large production increases </li></ul></ul><ul><ul><li>Gains in quality </li></ul></ul><ul><ul><li>Improved customer service </li></ul></ul>
  47. 49. Team Building: An Introduction… <ul><li>Teamwork </li></ul><ul><ul><li>Job gets done efficiently and harmoniously </li></ul></ul><ul><ul><li>Fewer interpersonal relations problems </li></ul></ul><ul><ul><li>Positive effect on the physical and psychological well-being of employees </li></ul></ul><ul><ul><li>Higher levels of job satisfaction and less stress </li></ul></ul>
  48. 50. Team Building: An Introduction <ul><li>Synergy is another positive outcome of teamwork </li></ul><ul><ul><li>The interaction of two or more parts to produce greater results than the sum of the parts taken individually </li></ul></ul><ul><li>Especially important when organizations value creativity </li></ul>
  49. 51. Teamwork Doesn’t Come Naturally <ul><li>The concept of teamwork has been around a long time </li></ul><ul><li>Many organizations work hard to get all employees to pull together as a team </li></ul><ul><li>Most jobs today require ongoing interaction between coworkers and managers </li></ul>
  50. 52. Teamwork Doesn’t Come Naturally… <ul><li>Need commitment and cooperation of every employee </li></ul><ul><li>Requires meaningful employee participation in planning, solving problems, and developing ways to improve </li></ul>
  51. 53. Teamwork Doesn’t Come Naturally… <ul><li>Barriers </li></ul><ul><ul><li>Some value individualism over teamwork </li></ul></ul><ul><ul><li>Conflict can cause a breakdown in relationships </li></ul></ul><ul><ul><li>Heavy workloads and long hours lead to weary employees </li></ul></ul><ul><li>Teamwork flourishes under strong leadership </li></ul>
  52. 54. Teamwork: The Employee’s Role <ul><li>Most valued employees are willing to assume leadership roles and responsibilities </li></ul><ul><li>Each team member should </li></ul><ul><ul><li>Assume an active part in helping the work unit achieve its mission </li></ul></ul><ul><ul><li>Be a team builder </li></ul></ul>
  53. 55. Employees as Leaders <ul><li>Effective leaders are helping work team members develop leadership skills </li></ul><ul><li>The team’s success does not always ride on one person </li></ul><ul><li>Merit in establishing diversity of leadership within work group </li></ul>
  54. 56. Valued Team Members <ul><li>Every employee has potential to be a leader </li></ul><ul><li>Success often depends on your ability to be an effective team member </li></ul>
  55. 57. Becoming a Valued Team Member <ul><li>Avoid any action that might sabotage the team </li></ul><ul><li>Keep in mind that effective team membership depends on honest, open communication </li></ul><ul><li>Do not feel the need to submerge your own strong believes, creative solutions, and ideas </li></ul>
  56. 58. Summary <ul><li>Teamwork ensures that a job gets done and that it gets done efficiently </li></ul><ul><li>Teamwork can mean the difference between a profitable and unprofitable organization </li></ul><ul><li>Team-building leadership style is suited to today’s employees </li></ul>
  57. 59. Summary… <ul><li>Many companies are forming specific types of teams </li></ul><ul><ul><li>Self-directed </li></ul></ul><ul><ul><li>Cross-functional </li></ul></ul><ul><li>Two ways to learn about teams </li></ul><ul><ul><li>Leaders who promote teamwork </li></ul></ul><ul><ul><li>Scholars who discuss it </li></ul></ul>
  58. 60. Summary… <ul><li>Effective teamwork is informal and relaxed </li></ul><ul><li>People are </li></ul><ul><ul><li>Involved </li></ul></ul><ul><ul><li>Interested </li></ul></ul><ul><ul><li>Eager to participate in work-related problems </li></ul></ul><ul><li>Goals and objectives are clearly understood </li></ul>
  59. 61. Summary… <ul><li>Two dimensions of supervisory leadership </li></ul><ul><ul><li>Consideration </li></ul></ul><ul><ul><li>Structure </li></ul></ul><ul><li>Additional qualities of effective managers </li></ul><ul><ul><li>Character </li></ul></ul><ul><ul><li>Emotional intelligence </li></ul></ul>
  60. 62. Summary… <ul><li>Consideration reflects the maintenance of employee relationships </li></ul><ul><li>Structure reflects direction through planning, goal setting, communication, scheduling, and evaluating </li></ul>
  61. 63. Summary… <ul><li>Effective work group members should assume leadership roles </li></ul><ul><li>Each helps the group achieve its mission </li></ul>
  62. 64. Summary… <ul><li>Employees are in a unique position to give guidance and support to their supervisor </li></ul><ul><li>Bosses need assistance and support to achieve success </li></ul>
  63. 65. Summary… <ul><li>Learn to understand your boss </li></ul><ul><li>Assess your strengths </li></ul><ul><li>Identify personal characteristics that might impede or facilitate a working relationship </li></ul><ul><li>Be frank and candid </li></ul><ul><li>Sometimes you need to disagree with your boss </li></ul>