Interpersonal Trust

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  • Interpersonal Trust

    1. 1. Interpersonal Trust
    2. 2. What is Interpersonal Trust? <ul><li>Interpersonal Trust is the perception you have that other person will not do anything that harm your interest </li></ul>
    3. 3. Trust and Organization <ul><li>EXTERNAL </li></ul><ul><li>Between the two organisations </li></ul><ul><li>Between the organisation and stakeholders </li></ul><ul><li>INTERNAL </li></ul><ul><li>Between Co- Workers </li></ul>
    4. 4. Trust & Gullibility <ul><li>Being fooled frequently due to over-trusting behavior </li></ul><ul><li>Tendency to believe too readily : easily deceived </li></ul><ul><li>Low trusters v/s high trusters: </li></ul><ul><li>&quot;high trusters are just plain dumb and are more likely to be fooled&quot; – low trusters </li></ul><ul><li>high trusters can understand as well or as poorly as low trusters </li></ul><ul><li>difference is : degree of willingness to believe stranger in absence of clear data </li></ul><ul><li>gullible trusts others until has clear evidence that he/she can't be trusted </li></ul><ul><li>low truster will not trust others until has clear evidence that he/ she can be trusted. </li></ul><ul><li>Note : gullible : less likely to lie or cheat or steal </li></ul><ul><li>more likely to give others a second chance </li></ul><ul><li>more likely to respect the rights of others </li></ul>
    5. 5. <ul><li>1 . Reputation </li></ul><ul><li>2. Length of relationship </li></ul><ul><li>3. Size of the company </li></ul><ul><li>4. Communication </li></ul><ul><li>5. Commitment </li></ul><ul><li>6. Reducing opportunistic behaviour </li></ul><ul><li>7. Adjusting to the needs of the other people </li></ul><ul><li>8. Threat </li></ul>FACTORS AFFECTING TRUST
    6. 6. IMPORTANCE OF INTERPERSONAL TRUST. <ul><li>Team Spirit </li></ul><ul><li>Cordial Environment </li></ul><ul><li>Target Fulfillment </li></ul><ul><li>Less Turnover Rate </li></ul><ul><li>Enthusiasm Among Employees </li></ul>
    7. 7. IMPORTANCE OF INTERPERSONAL TRUST. <ul><li>Sound Relationships </li></ul><ul><li>Better Communication </li></ul><ul><li>Delegation Of Authority And Responsibility </li></ul><ul><li>Defensiveness </li></ul>
    8. 8. How to create Trust?? <ul><li>Keep the commitment and Promises </li></ul><ul><li>Get involved </li></ul><ul><li>Be confident </li></ul><ul><li>Be accessible </li></ul>
    9. 9. Thank You

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