2. What is trust?
Cambridge Dictionary:
To believe that someone is good and honest and will
not harm you, or that something is safe and reliable.
Merriam Webster:
a: assured reliance on the character, ability, strength, or
truth of someone or something
b: one in which confidence is placed
3. Is trust absolute or
restricted to particular
situations?
Has trust an emotional
dimension?
4. The 3 dimensions of trust
• Integrity (reliability)
I will follow through on what I promise
• Benevolance
I have your best interests at heart
• Ability (competence)
I am capable of doing what I promise I can do
Mayer et al. (1995)
5. Reliability
I will follow through on what I promise.
What specific behaviors do you associate with
building trust in the dimension of reliability?
6. Ability
I am capable of doing what I promise I can do.
What specific behaviors do you associate with
building trust in the dimension of ability?
7. Benevolance
I have your best interests at heart.
What specific behaviors do you associate with
building trust in the dimension of benevolence?
8. Benevolance
Connection
“The energy that exists between people when they feel
seen, heard, and valued; when they can give and receive
without judgment; when they derive sustenance and
strength from the relationship” - B. Brown
Empathy
Feeling with not feeling for
Curiosity
A desire to close the gap between what we know and
what we don’t by being a learner, not a knower.
9. Be careful it is not how you think you are reliable, competent or benevolent, it is how you
are perceived…
12. Credibility = Competent, capable, Relevant credentials,
SMA…..KNOWLEDGE)
Reliability = reliability deals with actions not just theories or words. We
can trust the person to do what they said they would do.
Intimacy= Feeling emotional security in dealing with us. A high score
in intimacy means we feel safe in sharing info with that person
Self Orientation = Highest state of self orientation is
selfishness
13. Practice
Of the three skills of benevolence, which would be the biggest game changer in your
relationships?
Pick a relationship in your life in which you’d like to increase trust. 2. Identify the
dimension of trust you believe to be most degraded. 3. Identify one to three
specific changes you can make in that dimension that may positively influence
your ability to earn trust.
