trust

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human relations,interpersonal trust

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trust

  1. 1. INTERPERSONAL TRUST
  2. 2. <ul><li>Interpersonal Trust is the perception you have that other person will not do anything that harm your interest </li></ul>What is Interpersonal Trust?
  3. 3. <ul><li>Basic Trust </li></ul><ul><li>General Trust </li></ul><ul><li>Situational Trust </li></ul>TYPES OF TRUST
  4. 4. PROPERTIES OF TRUST <ul><li>Context-Dependent </li></ul><ul><li>Subjective And Personal </li></ul><ul><li>Positive Or Negative </li></ul><ul><li>Asymmetrical </li></ul><ul><li>Dynamic </li></ul><ul><li>Not Transitive </li></ul><ul><li>Composability </li></ul><ul><li>Risk </li></ul>
  5. 5. TRUST AND ORGANIZATION <ul><li>EXTERNAL </li></ul><ul><li>Between The Two Organizations </li></ul><ul><li>Between The Organization And Stakeholders </li></ul><ul><li>INTERNAL </li></ul><ul><li>Co- Workers </li></ul><ul><li>Managers </li></ul><ul><li>Supervisors </li></ul>
  6. 6. <ul><li>Being Fooled Frequently Due To Over-trusting Behavior </li></ul><ul><li>Tendency To Believe Too Readily : Easily Deceived </li></ul><ul><li>Low Trusters V/S High Trusters: </li></ul><ul><li>&quot;High Trusters Are Just Plain Dumb And Are More Likely To Be Fooled&quot; – Low Trusters </li></ul><ul><li>High Trusters Can Understand As Well Or As Poorly As Low Trusters </li></ul><ul><li>Difference Is : Degree Of Willingness To Believe Stranger In Absence Of Clear Data </li></ul><ul><li>Gullible Trusts Others Until Has Clear Evidence That He/She Can't Be Trusted </li></ul><ul><li>Low Truster Will Not Trust Others Until Has Clear Evidence That He/ She Can Be Trusted. </li></ul><ul><li>Note : Gullible : Less Likely To Lie Or Cheat Or Steal </li></ul><ul><li>More Likely To Give Others A Second Chance </li></ul><ul><li>More Likely To Respect The Rights Of Others </li></ul>TRUST & GULLIBILITY
  7. 7. <ul><li>Reputation </li></ul><ul><li>Length Of The Relationship </li></ul><ul><li>Size </li></ul><ul><li>Communication </li></ul><ul><li>Commitment </li></ul><ul><li>Opportunistic Behavior </li></ul><ul><li>Adjusting To The Needs Of The Other People </li></ul><ul><li>Threat </li></ul>FACTORS AFFECTING TRUST
  8. 8. <ul><li>Experienced A Great Deal Of Emotional Or Physical Abuse Or Neglect </li></ul><ul><li>Been Emotionally Hurt In The Past And Are Not Willing To Risk Getting Hurt In The Future. </li></ul><ul><li>Experienced The Loss Of A Loved One Through Death </li></ul><ul><li>Experienced A Hostile Or Bitter Divorce, Separation, Or End Of A Relationship </li></ul><ul><li>Low Self-esteem </li></ul><ul><li>Experienced A Hostile Or Bitter Divorce, Separation, Or End Of A Relationship </li></ul>Why do People have Trouble Developing Trust in others?
  9. 9. BELIEFS OF PEOPLE WHO HAVE PROBLEMS TRUSTING OTHERS <ul><li>I have been hurt too much in the past, and I refuse to be hurt again now </li></ul><ul><li>or in the future </li></ul><ul><li>People are out to get all they can from me, so I avoid them to survive. </li></ul><ul><li>As soon as I let my guard down, I will be stepped on again. </li></ul><ul><li>I get no respect from anyone. </li></ul><ul><li>All men (or women) are dishonest and are never to be trusted. </li></ul><ul><li>There is no such thing as a healthy relationship. </li></ul><ul><li>There is no such thing as a fair employer, generous company, or </li></ul><ul><li>supportive workplace </li></ul>
  10. 10. <ul><li>Maintain one another’s Self-esteem </li></ul><ul><li>Support and praise one another </li></ul><ul><li>Keep sensitive information confidential </li></ul><ul><li>Stand up for one another </li></ul><ul><li>Avoid gossip or unfair criticism of others </li></ul><ul><li>Appreciate one another’s skills and differences. </li></ul>CREATING TRUST
  11. 11. <ul><li>- Sharing Of Information </li></ul><ul><li>- Reduction In Workload Due To Easier Communication </li></ul><ul><li>- Increased Referral Of Clients </li></ul><ul><li>- Improved Client Outcomes Through Better Communication </li></ul><ul><li>- Reduced Need For Self-protection </li></ul><ul><li>- Low Turnover And Absenteeism </li></ul><ul><li>- Delegation Of Authority And Responsibility </li></ul><ul><li>-Healthy Work Environment </li></ul>BENEFITS
  12. 12. <ul><li>Organizational Behavior- Mcgraw Hill, India.1995 </li></ul><ul><li>Robbins,Stephen, Organisation Behavior </li></ul><ul><li>R.K. Sharma; Organisation Behavior </li></ul><ul><li>Chaudhari, Sushama: Effective Psychological Contract, The ICFAI University Press </li></ul><ul><li>Frédérique Six; The trouble with trust </li></ul><ul><li>Marco Tulilo Zanini, Trust within organization of new economy </li></ul><ul><li>Excellence Magazine (Sep ’07 & Dec ’07) </li></ul><ul><li>Brad L. Rawlins; Trust and PR Practice </li></ul><ul><li>Paul Bernthal; A Survey of Trust in the workplace </li></ul><ul><li>IILM Reading Material </li></ul><ul><li>Roderick Moreland Kramer; Trust and Distrust in Organisations : Dillemmas and Approaches </li></ul><ul><li>www.beyondintractabilty.org </li></ul>

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