2. In this session, you should be
able to:
1 Identify errors in written
business correspondence.
2 Practice writing emails and
memos in an appropriate
style.
3 Effectively respond to written
business correspondence.
4. Activity 1
1. Rearrange the structure / format of a
business letter / email / memo.
2. What are the style differences
between business letters / emails /
memos?
3. What are the benefits of using emails
over letters?
4. What could be the disadvantages of
using emails?
10. Plan & organise message
i. Understand subject / situation
ii. Define audience & purpose
iii. Decide how to order content
Writing style
11. Language
i. Clear: short & simple words
ii. Concise: strong verbs, active voice
iii. Coherent: linking words
iv. Correct: grammaer / spelleleing
Writing style
12. Tone
i. Polite: respect receiver
ii. Positive: stress what can be done
iii. Personal: reader’s perspective /
personal pronouns
Writing style
13. Formality
i. Position of the sender in relation to
the receiver
ii. Purpose & subject of communication
Writing style
18. Do’s and don’ts
DO
• Appropriate signature block
• Proper spelling & grammar
• Review message at least twice
before sending
19. DON’T
• Forget subject line
• Use UPPERCASE / lowercase / tOGGLE
cASE
• Attach very large files
• Use humour / jargon / idioms / slang
• US vs UK spelling
• Forms of date: 5/10/2017 = 5th October
2017 / 10th May 2017
Do’s and don’ts
20. Activity 2
1. Review the differences between spoken and
written English language.
2. Make corrections of their own business letter /
email / memo.
3. Discuss with the class.
i. What is good about their email / memos?
ii. What can be improved about:
• Structure
• Language register (formal / informal
expressions)
• Aim / purpose
• Grammar
• Politeness
21. Activity 3
1. Write an email according to the standards
given by your organisation.
2. Discuss the emails you have written:
i. Identify the main contents.
ii. Identify the format.
iii. Identify the register used.
iv. Identify sender & receiver.
v. Identify words / expressions that can be
vi. used to indicate formal expressions in a
business correspondence.
22. Check your understanding
1 What are the errors in written
business correspondence?
2 How do you write emails and
memos in an appropriate
style?
3 How do you effectively
respond to written business
correspondence?