"عسى ان تكون علما ينتفع به" Soft skills Business etiquette Business email

1. Corporate Etiquette
Email Etiquette

2. 1. What is corporate etiquette
2. Benefits of corporate etiquette
3. Communication etiquette
4. Email etiquette
5. Phone etiquette
6. Meeting etiquette
7. Business cards etiquette
8. Dining etiquette
8. Handshake etiquette
9. Dressing etiquette
8. Common courtesy expressions
9. Phrases for greeting
10. Steps to make introductions
11. Role of body language in etiquette
12. Hofstede model to analyse cultures
13. Characteristics for good corporate etiquette
14. Behaviours driving corporate etiquette
15. Behaviours to avoid in etiquette

3. Email Etiquette

4. General Email Format
• ‘To’ is for receiver(s)
• ‘CC’ is for those who need to be aware of
the communication
• ‘BCC’ is for hiding the recipient from others
on the email trail, usually avoided.

5. Use Subject Lines as Headlines
• Write a subject that grabs the reader’s
attention.
• Subject would tell what the email is about,
so that the reader may want to open and
read your email.

6. Write One Point per Email
• If you need to communicate with someone
about a number of different things,
consider writing a separate email on each
subject.

7. Specify the Response You Want
• Make sure to include in your email, any
call to action you want, such as a phone
call or follow-up appointment.

8. Add Contact Information
• Make sure you include your contact
information, including your name, title and
phone numbers.

9. Using EOM Headlines
(End Of Message)
• In order to convey a very short message to
convey, you can use the EOM, or End Of
Message, technique.
• You can put all the relevant information in
the subject line, followed by the letters
"EOM".
• This lets the recipient know that he or she
doesn't even have to open the email; all
the information is right there.
• The subject line is the message.

10. Use appropriate greeting and
conclusion

11. Respond to emails the same day.

12. Avoid excessive much use of
emoticons
Avoid heavy attachments especially if it
is personal.Check spelling and grammar before
sending the email.
Avoid using red and capitals as it
indicates anger.Avoid fancy formatting of size, color
and fonts.

13. Tips for Email Etiquette
1. Language must be appropriate and easily understandable.
2. Use lists and bullets instead of lengthy paragraphs
3. Avoid negative words (useless, undecided, etc).
4. Avoid discussing sensitive issues through emails.
5. Avoid long sentences and complicated words.
6. Avoid sending forwards and spamming.

14. Contact us on;
ossama.motawae@eurekaeg.com
+201023985680