1. CHRIS KOROLOGOS
43908 Generation Avenue
Lancaster, California 93536
(530) 524-1187/korologosc@gmail.com
HOTEL / LODGING MANAGEMENT
Attributes:
An accomplished general manager of hotel/lodging operations with a 31-year record of success.
Profit Driven Rooms Operations
Training and Development Strategic Planning/Forecasting
Sales and Catering Excellent Human Resources Skills
Food & Beverage Operations Stability/Enthusiasm/Professionalism
Relevant Management Experience:
• Trained and developed effective teams that achieved consistently high operating profits while
providing top quality guest service and food/beverage service.
• Turned around under-performing operations.
• Consistently recognized as an outstanding performer by corporate management.
Explanation of Availability: Seeking a new opportunity with increased challenge and responsibility.
Employment History:
GENERAL MANAGER 2014-Present Springhill Suites by Marriott (94 Rooms) Lancaster, California
Responsible for the management of 94-Suites, Springhill Suites, including acting as liaison between ownership
and Management Company.
Highlights:
• Under new ownership and Management Company, successfully reorganized management and line level
team with specific emphasis on increased revenue and profitability.
• Implemented a Revenue Management program which effectively increased market share with growth of
average rate by 11% and increased room revenue by 19% year over year.
• Improved the property’s TripAdvisor rank from 8 of 14 to 4 of 14 within 5 months of hire.
• Successfully implemented a culture of service, recognition and empowerment which equated to
significantly improved associate satisfaction survey score of 94.3% and guest service rankings.
• Certifications in Connect U General Manager training and Access Edge sales training.
_________________________________________________________________________________
GENERAL MANAGER 2003-2014 Red Lion Hotel (192 Rooms) Redding, California
Responsible for the management of a 192-room, Red Lion hotel, including full-service catering and 8,700
square feet of banquet space and a full service lounge with nightly entertainment.
Responsible for the management of a 192-room, Red Lion hotel, including full-service catering and 8,700
square feet of banquet space and a full service lounge with nightly entertainment.
Highlights:
• Reorganized management team specifically streamlining food and beverage operations which doubled
food profitability.
• Implemented effective Revenue Management program equating to a $14.41 growth in average rate soon
after hire.
• Successfully repositioned hotel as a Select Service product rooms product.

2. • Coordinated oversight and execution of $2.4 million in guest room, public space and banquet room
renovations.
• Successfully implemented service recognition programs which improved the hotel’s service scores and
associate satisfaction scores by 10%.
• Prepared annual budgets, business plans and comprehensive monthly forecasts.
___________________________________________________________________________________
GENERAL MANAGER 2000-2003 Courtyard by Marriott (153 Rooms) Page/Lake Powell, AZ
Responsible for the management of a 153-room, full-service Courtyard by Marriott hotel, including full-service
restaurant and 4,000 square feet of banquet space.
Highlights:
• Refocused sales strategy, capitalized on opportunities to improve incremental room nights and catering
business, significantly improved guest room quality.
• Reorganized management positions to improve service levels, efficiency of operations that resulted in
a net reduction in payroll of up to 40 percent.
• Orchestrated considerable improvement in guest service scores through formal training programs and
a standardized new hire orientation process.
• Greatly improved the hotel’s public image as a volunteer for the Chamber of Commerce, Tourism
Board and support of local special events and programs.
DIRECTOR OF OPERATIONS 1997 to 1999 Utah Hospitality (277 Rooms) Salt Lake City, UT
Responsible for the management of four limited-service hotels. Duties included hiring and training of general
managers, weekly property reviews, developing company policies and procedures, preparing budgets,
coordination with franchise offices, developing and executing marketing programs.
Highlights:
• Coordinated and directed opening new hotels.
• Increased average occupancy of new builds to 77%.
• Dramatically improved customer service by implementing standard policies and procedures for all
departments in all properties.
• Increased franchise quality assurance scores.
• Significantly improved profit and productivity levels by standardizing and reorganizing front office and
housekeeping departments.
DIVISION MANAGER 1995 to1997 Airport Hilton (287 Rooms) Salt Lake City, UT
Responsible for housekeeping, front office, reservations, uniform services and overall guest experience. Also
prepared forecasts and budgets, developed policies and procedures, hired and trained staff and managed
operations. Reorganized reservations operations to maximize sell out opportunities, restructured front desk and
housekeeping operations to dramatically improve customer service.
FRONT OFFICE MANAGER 1983-1995 Red Lion Hotel (502 Rooms) Salt Lake City, UT
Hired as guest services manager 1983, promoted in 1994 to front office manager. As front office manager I was
responsible for $18 million room revenue/year, including hiring, training and directing front desk staff and general
operations (while serving as manager on duty). As guest services manager, I was responsible for food service,
concierge services, airport transportation and fleet maintenance.
Other:
Public Service Activities: Destination Lancaster Tourism Board of Directors, Lancaster West Rotary Club,
Redding Tourism and Marketing Group Board of Directors, Redding Rotary Club, Redding Merchants Crime
Watch Group, California Hotel & Lodging Association Board of Directors, Page/Lake Powell Chamber of
Commerce President Elect and Treasurer; Page/Lake Powell Tourism and Events Board Member; Planning and
Zoning Commissioner for the City of Page/Lake Powell, Arizona.