1. A Leading BPO in India
VSERVE SOLUTION
We serve you with Data Processing, Catalog
Processing, Database Management, Document
Management, Web Design , Graphics Design
and a lot more…
V SERVE U BETTER !!!

2. Company Overview
 Leading high quality, IT Enabled service providers from
India.
 Expertise in Data Processing, Online Catalog Processing,
Database Management, Document Management, Scanning
and Indexing, Web Design, Graphics Design
 Providing services & solutions for over a period of 10 years
with an active workforce of 400 people.
 We Invest continuously in latest training methods and also
in validation & quality control processes.
 Access to latest technology suitably customized to client
requirement.

3. Company Overview-
Management Profile
Siva Balakrishnan
Managing Director – VServe Solution ( BPO Services)
Managing Director – SJB MOTORS
( Dealers for Mahindra and Mahindra)
Managing Director – SJB TVS
( Dealers for TVS Motors Company)
Education :
MBA - Oklahoma State University, Stillwater, OK, USA
BE - Coimbatore Institute of Technology, Coimbatore ,
India

4. Services and Solutions
VServe provides the following services:
 E-commerce Product and Catalog Processing
 Data Processing
 Graphic Design
 Web Design and SEO
 Document Management
 Database Management

5. Catalog Processing -Team
• VServe has an exclusive team for the Product
Library Management.
• Team consist of Managers, Artists, Proof
Readers, Content Developers and Data Entry
personnel
• Our team caters to the various aspects of
Product page either direct to the website or to
the database.
• Each Product is displayed as a skilful
presentation to attract the buyer.

6. Catalog Processing -Team
Academic Relevant
Responsibilities’
Qualification Experience
Overall management,
coordinating with the client, Decision
Operation Manager B.S. M.B.A 4+ years
making regarding production, Quality
Turnaround time etc.
Quality of the output,
Process Managers B.S. M.S. 3+ years Conducting training programs and review
of the executives.
Bring in quality standards, consistent
quality maintenance, coordinate with the
Quality control Manager B.S. MBA 3+ years
production of various departments, and
control the QC department.
Graduates/ Training and productivity of the team.
Post graduates Responsible for the overall performance of
Team Leaders 2+ years
with domain the team in terms of productivity, quality
knowledge and TAT
Graduates in
Processing and delivery of output within
Production Executives the domain 1+ years
the turnaround time with high quality.
area

7. Catalog Processing - Process
• The VServe catalog building experts do extensive research on
the product and gather information about the description and
specifications of the product.
• The VServe content developers understand the unique selling
proposition and work on the web description for each product.
• The graphic artist work on the images and present a natural
feel and look for the product which will pursue the buyers to
select the product.
• Place the product in appropriate category and do a competitor
pricing study to establish the best price.
We strive for excellence and hence follow the time tested
method to quickly evaluate the project and give a quick TAT
so that the client can take it online and start generating
revenues.

8. Catalog Processing - Process

9. Catalog Processing - Process
VServe uses latest technology and tools for Catalog Processing
depending on the platform used by the client.
• Custom developed Application which facilitates processing,
QC and upload to website.
• Application developed to be integrated with the client
software.
• In-house application developed to grab information and
convert data.

10. Quality Management System
Task Implementation
General requirement VServe will establish, document, implement and maintain a general quality
management system.
Setting the Process 1. Identifying the process needed for the quality management system including their
application throughout the team.
2. Determining the sequence and interaction of these processes.
3. Determining the criteria and methods needed to ensure that both the operation
and control of these processes are effective.
4. Measure, Monitor and analyze these processes.
5. Implement actions needed to achieve planned results and continual improvement
of these processes.
Documentation requirements 1. Document the quality policy and quality objectives.
2. Prepare Quality manuals.
3. Document the procedures.
4. Document the effective planning, operation and control of the processes.
Control of processes Ensure that the documented procedures give effective operational results.
Management review 1. The top management to review the quality of the process at planned intervals, to
ensure its continuing suitability, adequacy and effectiveness.
2. Maintain records of the management reviews as quality records.
Review input/ Out put Inputs to include:
1. Process performance and quality conformity.
2.Preventive and corrective actions
3.recommendations for improvement
Output to include:
1. Effectiveness of the quality management system and its processes.

11. Catalog Processing
Areas of expertise
• Lighting products
• Furniture
• Home décor
• Electronic Equipments
• Construction equipments
We have expertise working with
e-commerce sites and company websites

12. Benefits
Some of the benefits that our clients experience by
partnering with Vserve are:
 Professional Approach
 Quick turnaround time
 Guaranteed Quality