1. Caroline R.A.
Quality Assurance Manager
and
Agile ScrumMaster
Qualified Management Systems Auditor for ISO
9001, Certified Scrum Master
Resume: http://in.linkedin.com/in/caroliner
Email: caroline.r@rediffmail.com

2. Caroline R.A, The Synopsis
Eleven years of IT experience in Quality and Project Professional Highlights
Management, Agile/Scrum. Managed a team of engineers, Quality Manager since 2001
designers, content writers, process owners and internal Agile Coach since 2009
Project Manager since 2003
auditors, collaborated with cross functional teams such as Analyst/Quality Tester since
product management, project management, customer 2000
support, design, and sales and marketing. Responsibilities
in areas like Project, People and Performance Professional Employment
Management; and Management Representative (ISO), iGlamr.com
ScrumMaster, Coach and Mentor (Agile). Fluxotic Entertainment
CarCherish.com
Experience extends over areas like IT (Software, Web, People Interactive (I) Pvt. Ltd.
(Shaadi.com, Makaan.com)
Content), Publishing, and exposure to Business Service LearningMate Content
Management. Initiatives taken to launch ISO and Solutions (earlier part of
Agile/Scrum, including adoption and coaching Educom Datamatics)
Wrox India Pvt. Ltd. (now
Significant years spent in the field of Quality and Project Wiley Publications)
Management. Currently, Free Lance Quality Consultant ContentScape India Pvt. Ltd.
and Agile Coach. (now Integreon Pvt. Ltd.)
Netesoft India Ltd.
Lineage Trade

3. Caroline R.A, The Profile
Worked closely with the product management team on Top three qualities:
product strategy, backlog and roadmap. With senior
management on planning and implementing initiatives Positive thinker, analyser,
good inter-personnel and
such as ISO, Truste Certifications, Agile/Scrum and Tools communication skills.
Standardisation. Also actively helped improve quality of
products as well as quality of support. Overseeing A listener, unbiased, leads by
implementation of best practices while adopting example. Supportive and
Agile/Scrum, as a certified Scrum Master. open minded.
Initiatives include, knowledge
Years of experience in working on Business Operating transfer and sharing.
Systems and Management Techniques. This involved Emphasis on constant
customer business, industry, competition and core improvement, quality as a
competencies. A strong understanding of roles and development function. Focus
on communication and
functions across various departments in a business.
service.

4. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Responsibility
Developed and maintained the organisation’s quality Balanced productivity by
systems to provide optimum defect-free service and meet maintaining employee
marketplace needs. Mentored the Quality Assurance morale.
team, and provided strategic direction on quality Resolved issues and improved
requirements, implementation and monitoring. quality by educating and
coaching.
Spearheaded and documented consistent processes and
best practices. Facilitated continuous improvement and Increased efficiency through
process management culture to meet organisation’s automation and alignment
profitability and performance objectives. Used Meeting performance
measurements to gauge effectiveness of processes and objectives with organisational
goals.
conformance to standards.
Minimised remuneration
Provided senior management with an independent
disparity with performance
assessment of performance from a customer and a field management.
perspective through audits on progress and result. Tracked
and researched customer complaints and problems to
identify process, training and product needs. Maintained a
focus on customer satisfaction and performance quality.

5. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Responsibility (contd.)
Interface for all internal or external initiatives. Support Received appreciation from
business development and sales, on sales proposals. management for team’s
Custodian of the Business Operating System Document contribution to new
innovative product offering
and associated processes. Provide specialist advice and
support on quality issues to the executive team and senior Planned, hired, coached
managers. resources; appraised,
mentored and retained
employees.
Responsible for leading five Scrum teams. As a
ScrumMaster, was responsible for removing any
impediments to help delivery teams meet their sprint
commitments. Thus helping drive best practices using the
Agile methodology.
Managed various product and maintenance releases with
upto 20 employees in the QA team and around 50+
employees across five teams. This involved collaboration
among teams of product management, development,
usability, QA/testing, customer support, pre-sales.

6. Resolved issues and improved quality by educating & coaching.
Increased efficiency through automation and aligning Performance Objectives with Organizational Goals.
Minimized remuneration disparity with performance management.
Received appreciation from management for team’s valuable quality contribution to new innovative product offering
Caroline R.A, The Takeaway
Candidate for: Current location:
Mumbai, India
• Quality Manager
• ScrumMaster/ScrumCoach Willingness to relocate:
• Project Manager No
Contact:
Credentials: caroline_r@rediffmail.com
• Certified Software Quality Analyst (CSQA)- Appeared
Online profile:
• Certified Lead Auditor for ISO 9001:2000 http://in.linkedin.com/in/caro
• Certified Internal Auditor for ISO 9001:2000 liner
• Certified ScrumMaster
• Degree in Bachelor of Arts. University of Mumbai
(Sophia College)
• Diploma in Software Engineering (NIIT, Mumbai)
• I.C.S.E. Delhi Board (Jamnabai Narsee School)