1. Sunandha Chowdary E
Phone:+91-9986753344 Email : Sunandha.vedagiri@gmail.com
Career Outline
• Insightful experience of 9 years in the areas of Operations Management, Process Management, Quality
Management, Training and Team Management.
• Associated with Cognizant Global Services Limited, Bangalore as Team Manager.
• A thorough professional with a proactive attitude with proven track record in imparting training to the team by
using learning theories & instructional strategies.
• Proven track record of managing processes/ SOPs and streamlining workflow & creating team work environment
to enhance productivity innovatively.
• Excellent communication, inter personal and relationship management skills.
Areas of Expertise
Process Management / Quality Management
• Mapping business requirements and coordinating in implementing processes in line with pre-set guidelines.
• Monitoring overall functioning of processes, identifying improvement areas and implementing measures to
maximize customer satisfaction level.
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters /
systems as per defined guidelines.
Customer Relationship Management
• Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction
levels.
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for
improved service levels.
• Setting out quality standards for various operational areas, ensuring a high-quality customer experience while
adhering to the SLA’s and work processes.
Team Management
• Managing team functions viz. manpower planning, recruitment & selection, performance appraisal, training, etc.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations
and meeting of individual & group targets.
• Determining training needs of Executives & Process Leaders and designing / conducting need based training
programs to enhance their operational efficiency leading to increased productivity.
Career Contour: Cognizant Global Services Limited, Bangalore
Team Manager-Operations (2014 – Till date)
Domain: US Mortgage
Role
• Managing an account of 37 associates, delivering end to end data and analytics services to US top mortgage
banks. Involves researching cases for clients
• Handling the following function of Escrow Flood:
o Research
• Preparing weekly/monthly dashboard for clients
• Conducting weekly/monthly/annual review with TLs

2. • Conducted performance appraisals for the Team Leaders/SME’s on a Half yearly basis
• Quality Management
• Work closely with IT and PEx team suggesting & implementing process improvement idea
Notable Accomplishments
• Completed STAR Certification conducted by Academy.
• Trained on Green Belt and Yellow Belt conducted by the PEx team.
• Worked on several process Improvement plans for the teams
• Also successfully transitioned a level 3 complexity process to BLR from HYD.
• Appreciation certification for delivering presentation at knowledge forum
Team Leader-Operations (2009 – 2014)
Domain: US Mortgage
Roles:
• Handling a direct reporting team of 15 associates
• Manage and Roll out Variable Incentive Compensation for the Team
• Responsible for meeting SLA'S targets set by the Client
• Adherence to operational Governance Model (OGM)
• Educate & Adhere to Infosec Norms
• Briefing, Execution & Involvement in day – to – day operation
• Initiating of quality process improvements
• Maintaining good relationship with people and help them empower their interpersonal skills
• Coordinating effectively with Business Area and understanding the business needs. To be instrumental in getting
it done from the team
• Succession Planning – Identifying and grooming team members to next level
Trainee, Process Executive and Senior Process Executive (2005 – 2009)
Domain: US Mortgage
Roles:
• Performing QC
• Provided training to the new Joiners
• Update Error Analysis report
• Updating process update tracker
• Inventory management
• Conduct error analysis sessions
• Conduct refresher trainings
• Updating the QC report
• Review Dispute tracker
• Updating Weekly report in the absence of TL
• Updating the clarification tracker
TECHNICAL QUALIFICATION
• Windows 2000, 2008 and Windows XP
ACADEMIC QUALIFICATION
• Bachelor of Science (Microbiology) from NPS Degree College, Sri Venkateshwara University, Tirupathi
• Intermediate from Kannan Govt Jr.college, Chittoor

3. • X from Kings English Medium High School, Chittoor
PERSONAL PROFILE
NATIONALITY : Indian
PRESENT ADDRESS : #6, 1st
Main, 10th
Cross,
Vignan Nagar, Bangalore
LANGUAGES KNOWN : English, Tamil, Telugu and Kannada
Place: Bangalore
Date: (Sunandha Chowdary E)