1. Mercedes Kupiszewski
phone: (201) 214-4717 365 Poplar Street
email: mercedeskup@gmail.com Saddle Brook NJ 07663
SUMMARY: A customer-focused, self-motivated individual with the ability to multi-task and learn new
assignments and processes quickly and efficiently, with proven successes in many areas including:
• Hospitality and Customer Service
• Leadership, Motivation, and Training
• Project Management
• Event Technology
• Production Assistant
OBJECTIVE: To obtain a position that will effectively utilize my years of customer service and hospitality
experience in a way that will benefit the company, increase company loyalty, and allow me to develop
personally.
COMPUTER SKILLS: Windows (95/98/2000/XP/Vista/7), MS Office, Internet Navigation, MAC Operating
Systems, Kronos, Helios; Knowledge of Final Cut Pro, Adobe PhotoShop and Illustrator.
EMPLOYMENT HISTORY
PSAV Presentation Services (New York, NY) August 2008-Present
Assistant Director of Event Technology
-InterContinental Barclay New York & Millennium Hilton January 2010-Present
-Four Seasons Hotel New York August 2008-December 2009
• Manage the overall operations of the hotel’s audio visual department and sales team
• Always provide each customer with personalized service and attention, ensuring that their individual
event needs are always met and if possible, exceeded
• Office responsibilities include, taking on heavy volumes of sales calls, contacting clients, meeting with
clients, and creating sales quotes, as well as processing payroll, making weekly schedules, completing
billing for events
• Oversee all union technicians to ensure smooth operations of each event by making certain that
equipment is tested and ready for each new event

2. • Work in cooperation with the hotel banquet and catering departments to guarantee superior customer
service
• As content editor for the new PSAV - Partnership website, play a vital role in the webpage’s creative
design by constantly updating with new images
Starbucks (Paramus, NJ) August 2007-August 2008
Barista/Learning Coach
• Provided quality beverages consistently for all customers, while demonstrating the "Just Say Yes"
behavior by taking care of customer needs
• Maintained quality store operations, by following store policy and standards for merchandising,
stocking and rotating products, as well as preformed cleaning tasks in accordance with duty rosters
• Became a certified learning coach, placing me in charge of new hire training as well as allowing me to
participate in a one on one mentoring program for trainees
Total Training, Inc. (Valley Cottage, NY) January 2007-July 2007
Production Assistant
• Played a vital role in studio recordings by transcribing the entire session and providing the director and
editors with time-saving notes
• Arranged the studio for filming; setting up the lights, putting up the backdrop, formatting the script for
teleprompter use, and running the teleprompter (which included making last minute script changes)
• Preformed quality assurance of the end product before it is forwarded to the customers
• Improved office efficiency by organizing monthly account statements and petty cash receipts,
answering all calls and relaying messages accordingly, and performing basic office and administrative
duties
Circuit City (New York, NY) August 2006-October 2006
Customer Service Representative
• Assisted customers in a timely manner and provided with the highest level of customer service
possible; Duties included answering customer queries, finding solutions to please disgruntled customers,
greeting customers in person or over the phone in a friendly manner
• Supported the sales team by assisting new customers with the process of opening up new credit card
accounts
AMC Theaters - Route 4 Tenplex (Paramus, NJ) October 2001-May 2006
Shift Supervisor
• Supervised a staff of 10 in the daily duties of the movie theater, making certain that all tasks are
properly completed and that customers are cared for swiftly and efficiently
• Served as a liaison to management for communications from employees and trained new employees in
all aspects of job and responsibilities while consistently meeting business goals
• Created stock lists for upcoming shifts and completed inventory daily

3. • As a key holder, I supported my staff by overseeing their work during peak hours, assisting them when
necessary by changing out registers, bringing out fresh stock, and putting customer complaints to rest in
a professional and friendly manner
EDUCATION
Ramapo College of New Jersey, Mahwah, NJ Graduated in 2006
B.A. in Communication Arts with a concentration on TV/Video Production