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Tonya Griffin
4922 Old Page Road Apt 238, Durham, NC 27703 | 919-370-8412 | Tonyalee0621@gmail.com
Objective
To continue my career growth, by obtaining a position with a growing company, by utilizing my advanced
administrative skills and applying creative problem solving skills to achieve optimum utilization of employee
resources.
Education
DIPLOMA | SEPTEMBER 2004- MAY 2008 | THORNAPPLE KELLOGGHIGHSCHOOL
Major: General Studies
CERTIFICATE | JANUARY 2009- SEPTEMBER 2009 | EVERESTINSTITUTE
Major: Dental Assisting
Skills & Abilities
Management- Team Lead over Reservations and Dispatch at Triangle Corporate Coach. Head Dispatcher
and Reservationist at Harrison Global. Often used as a bay lead at Cree Inc. in Durham, North Carolina where I
would designate other employees to run specific tool sets, depending on their qualifications.
Leadership- Harrison Global- I advanced in my position with my ability to quickly adapt and learn new
ways to work with people. I trained any new office personnel; to insure that they performed their job
smoothly and with ease. During my previous job at Cree, my supervisors looked to me to make sure that
everything ran smoothly in my bay and to train new operators that came into my area. Also, I performed
supervisory duties related to personnel and production to ensure production ran efficiently and effectively.
At American Income, other agents looked to me for leadership on their state insurance test or when they
were in training.
Software-System Skills- Microsoft Office Professional Suite- Excel, Word, Access, PowerPoint, Outlook
Exchange, Adobe.
Experience
TeamLead | TriangleCorporateCoach| March2016-Current
● Customer Service, Scheduling, Dispatching, Booking reservations, Answering multiple phone lines
● Faxing, Scanning, and filing
● Systematically pairing clients and Chauffeurs
● Obtain and verify payment methods
● Work Closely with General Manager, office personnel, and chauffeurs
● Worked daily with Outlook, Excel, and Word, Limo Anywhere and Adobe
Owner |Scentsy | August2015-Current
● Customer Service, Scheduling, and Booking Sales Presentations
● Obtain and verify payment methods
● Tracking orders and customer information
● Work closely with clients to ensure customer satisfaction
● Making and promoting personalized offers and deals
NC OfficeOperations |HarrisonGlobal | April 2014-March2016
● Customer Service, Scheduling, Dispatching, Booking reservations, Answering multiple phone lines
● Faxing, Scanning, and filing
● Systematically pairing clients and Chauffeurs
● Obtain and verify payment methods
● Work Closely with General Manager, office personnel, and chauffeurs
● Worked daily with Outlook, Excel, and Word, Odyssey dispatch system, and Adobe
● Handling many bus/larger vehicle contracts at once to make sure they all get into the system
AmericanIncomeLifeInsurance | September2013-November2013
● Sold Life, Accident, and Health Insurance
● Worked closely with office personnel
● Contacted Union leads over the phone and scheduled personal meetings with them to review their
specific insurance needs

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SemiconductorProductionWorkerLevel 2|GreeneResources/Cree,Inc.| July 2011-June
2013
● Received a SPOT award for attention to detail
● Maintain a speedy and consistent flow of production
● Certified on 13 different tool sets
● Follow specific operating systems and instructions
● Consistently monitor production and tools
● Trained new employees in policies and operations on specific lines
● Communicate effectively both orally and in writing through daily activity reports and logs
● Coached and mentored new employees on specific tools and processes
Production Operator Level 3 | II Stanley | January 2011-June 2011
● Maintained a quick pace to keep production moving steadily down the line
● Maintained perfect attendance
● Follow specific operating systems and instructions
● Trained new employees in policies and operations on specific lines
● Line Leader- Responsible for the employees and production on the line.
Manager | Scoops Ice Cream | September 2010-December 2010
● Opened and closed store
● Maintained perfect attendance
● Provided outstanding customer service
● Trained new employees in office policies and performed supervisory duties
● Scheduled employees, deposited monies at the bank,stocked supplies and completed orders
Production Operator level 1 | Denso | May 2010-July 2010
● Maintained a quick pace to keep production moving steadily down the line
● Maintained perfect attendance
● Follow specific operating systems and instructions
Production Operator level 2 | Systex Production Corp. | November 2009-May 2010
● Maintained a quick pace to keep production moving steadily down belt
● Maintained perfect attendance
● Follow specific operating systems and instructions
● Inspection of parts to ensure nodefects were shipped to customers
REFERENCES AVAILABLE UPON REQUEST