Kenneth Jewell is seeking a position in Quality Assurance at Novo Nordisk Inc. He has over 20 years of experience in facilities administration and management at Novo Nordisk. Prior to that, he owned and operated a home improvement business for 40 years and also worked in sales, marketing, and service for a vending company. He has a background in plumbing, heating, and electronics and has achieved several community accomplishments through his involvement with the Robbinsville Elks.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
Dedicated project and retail facilities manager with over ten years of experience in retail and corporate environments. Extensive knowledge of retail maintenance and construction, including performing and managing maintenance, remodels, rollouts and new store construction projects. Outstanding abilities in troubleshooting, quality assurance, cost savings, productivity, strategic planning and overall equipment readiness. Committed to delivering quality workmanship.
1. Kenneth Jewell
38 Fenway Rd
Yardville, NJ 08620
Mobile: 609-203-7375
Home: 609-581-3723
Email: kjll@novonordisk.com
Objective:
To secure a position within the LGQ – Quality Assurance department of Novo
Nordisk Inc. in which on going training and practical experience in customer
relations will form the basis for Professional Development.
Experience:
2002 to Present:
Novo Nordisk Inc. – Princeton, NJ
Facilities Administrator
Provide support to the Facilities Team in the areas of mail distribution, the
coordination of the conference/training complex activities, assisting in the operation
of the audio/visual equipment as required and serving as “back-up” to the Facility
Associate as needed.
Report to the Facilities Manager and work with Home Office Employee Requests and
Facilities team on a daily basis as well as providing assistance with special projects
for Marketing as required.
Provide back-up support to the Sr. Facilities Administrator and Facilities Manager,
including, the oversight of building management services (maintenance, security,
and Rees system), supervising and scheduling internal moves, responding to after
hour emergency calls when requested.
Researches, analyzes, identifies and implements improved Office
Management/Facilities/Mail Room processes that improve customer service,
increase productivity, reduce costs, eliminate non-value added steps, and
streamline related functions.
Coordinates Mail Room Services to ensure its effective operation and timely delivery
of incoming and outgoing mail.
Evaluates express mail and overnight service options. Recommends vendors to
ensure the most effective service and delivery at the lowest costs.
Coordinates the badge system and activation, copier/fax, pager, cell phone and
calling card systems.
2. Ensures adequate kitchen/vending/restroom and other supplies and maintains
inventory to avoid under/over stocking.
Coordinates and/or performs minor maintenance functions on a timely basis (i.e.
door signs, light bulb changes, audio/visual equipment, moving heavy cartons, etc.)
as required.
Prepares, coordinates, and communicates building evacuation procedures for home
office employees and suggests improvements for relevant written policies and
procedures.
Ensures the effective operation of audio visual equipment and trains users.
Provides back-up mail room support when needed.
Coordinates conference/training room configuration and set-up.
Interact with all levels of internal/external customers on a regular basis.
Able to understand clientele requested changes, and interact to accomplish a
business result.
Recommend appropriate improvements, renovations, additions, alterations and
interior design.
Complete interior finish, deliver completed project to clientele.
Member: Social Awareness Committee
1985-2002:
Allstate Vending (formerly Capitol City Amusements)
Positions held: Vice President, Sales and Marketing Director, Service
Technician
Partnered with: American Standard [750 employees], Home Depot [250
employees], Kohl’s [100 employees], Ramada Inn: 200 Rooms [75 employees], US
Post Office Processing Center: 24 hour coverage [300 employees]:
Managed business vending operations with high sales volume.
Increased vending sales from 10 to 75 machines.
Increased profit from $20,000 to $250,000 yearly.
Suggested new products that increased earnings by 95%.
Exceptional customer service with strong communication and organizational skills.
Kept inventory and all financial accounts.
Increased product from soda and juice to full line vending service.
3. Serviced: coffee/tea machines and microwaves.
Stocked: Condiments, batteries, hygiene products and medications.
1980 to Present:
Jewell Contracting –Trenton, NJ
President and Owner
Site Environment:
Interior and Exterior Trim Specialization, Framing, Structure Repair, Interior
Remodeling and Alterations, Ceramic Tile Installation, Plumbing and Electrical
Identify and implement opportunities to streamline work and improve customer
service. Emphasized on organization and time management by using resources
effectively, efficiently and by setting priorities and meeting deadlines.
Commitment to Quality - Maintained strong interpersonal skills including training
and coaching to others and providing leadership. Ability to learn various standard
procedures and processes and to suggest improvements and demonstrate a strong
interest in continuous learning and professional development.
Office Environment:
Maintained Self Employed Home Improvement Business which includes:
Prepare estimates, statements, sales contracts, change orders and invoices as
required.
Prepare vendor purchase orders, collect customer payments, and contact
vendors to establish overhead costs for future and or current projects. Set up
and organize appointments as needed with customers and vendors.
Perform all necessary bookkeeping of company records and files.
Organize accounts payable, accounts receivable, all reports as required for office
compliance and auditing purposes, maintained office budgets and ordered supplies
on a daily basis.
4. COMMUNITY ACHIEVEMENTS:
1996-Present Robbinsville Elks
Five year trustee 1996-2001, Vice-president 2000-2002, President 2002-2003
Started the first "Rocktoberfest”. Five bands and antique car show, over 150 in
attendees.
Organized golf outings for the youth activity charities. Raised thousands of dollars
for the events.
Started the first lobster fest, sold hundreds of lobsters and steaks. Raised
thousands of dollars.
Organized bowling tournaments for kids ages 10-17.
Organized the Youth Soccer Shootout between the years of 2001-2004
Education:
1978-1979 Sypec Technical School, President 1979 (Plumbing & Heating Specialist)
1982-1984 Assepink Technical School (Electronics Major)