my updated resume 2016

1. MEGAHED HASSAN ABD EL-RAHMAN
139 Ahmed shawky St. of 6 October St, Giza, Egypt
Mobile no: +201124750498
E-mail: megahed_hassan@yahoo.com
Date of Birth: 7th August, 1983
Military status: Exempted
Computer Science and Information Systems 6th of October University
2004
Juniper networks MTI 2007
English American university
2011
Accredited Sales Professional HP Europe Partner
2009
Objectives
I am seeking a position in a challenging foundation that is rapidly expanding and offers
advancement potential; I'm looking forward to conducting a successful professional career
by contributing in the success of a unique company and getting into real life using all the
academic and practical experience.
EmploymentHistory Experience (Chronologically Ascending Order):
Technical support Embassy of Croatia-freelance
2006-now
Providing a range of technical support solution to the embassy as needed including:
Resolve problems to the end users satisfaction, receiving, dealing, troubleshooting and
solving various IT issues and related problems , installing and configuring computer
hardware , software , networks , peripherals equipment, printers , scanner and more ,

2. troubleshooting system routing configuration and network hardware software cabling
switches.
 Installing operating systems.
 Solving network problems.
 Windows 8.1
 Windows server 2012 R2
 Microsoft office 2013
Microsoft Exchange server
 Work on LAN and WAN network TCP/IP , frame relay
Administration Ghabbour Auto
June 2013- till now
Job deception:
Assist all department to exceed all barriers that could face employees during the day,
make sure work such as a good environment to obtain a good result
Principle accountabilities:
-Arrange transportation.
-Maintenance of the Vehicle.
-Supervision on construction.

3. - Facilitate business for requirement stationary consumables (water, ink for printers,
maintenance, and paper), office tools.
-Ensure that all systems are working probably computers printers system.
-maintenance of the furniture
-Handling foreigners employees in English language
Customer services advisor GSM May 2009-now
Providing technical support to customers- by phone and through online platforms, all
times ensuring highest customer satisfaction, in a high pressure environment.
 Troubleshooting technical problems.
 Advising on payment queries.
 Giving information about services stores
 Dealing with complaints, judging when it's appropriate to escalate to team leader.
Main systems applications used:-
 Business Support and Control System (BSCS) powered by LHS
• Billing Systems: DOC1, Power Bill, & Oracle Financial System, & E-Serv (prepaid
Voucher management)
• Payment Systems: & Payments Gateway
• Credit & collection Systems: ICS/CMS
• CRM Systems: Siebel, & Pivotal
• MS Office (Outlook, Access, Excel, Word, PowerPoint)

4. Sales Account Manager Interact computer stores May 07-May 09
Main responsibilities:-
 Advising and selling to customers.
 Leading a small team.
 Ensuring regular reporting from team members
 Ensuring team sales quotas were met.
 Advising team members on more problems complex.
Sales representative Xerox 2004-2006
 Selling Xerox equipment system services helping customers get more from those
services and systems.
IT Skills:
System and applications (others than in GSM, above)
 Microsoft Office 2013 (word , access , excel, PowerPoint)
 Microsoft windows 8.1
 Windows server 2012 R2
 Photoshop

5.  Microsoft exchange
Professional Qualifications:
Accredited Sales Professional HP Europe Partner 2009
Juniper Network engineering ministry of communication NTI 2007
REFERENCES:
Furnished upon request