Cv mohanad alhawi ITsupport administrator 2016

1. Mohanad Yaser Salem Alhawi
Personal Information:
Summary:
A successful IT Administrator with extensive hardware and software experience running and monitoring a Windows
Systems that running Oracle Siebel systems in different sites (Makah, AL Riyadh, Baghdad). Extensive knowledge of IT
operating systems, especially Windows 2003 Server, Windows XP and Windows7. And in the IT infrastructure (Network,
Systems, Hardware Installation and Virtualization) for Call Centres (Amman, Jeddah, Dammam), good knowledge in
Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships
with my team, clients and vendors. Customer facing technical expert, used to explaining complex terms in a
straightforward way. Having the personal drive required to deliver a service that often exceeds the expectations of
customers through a positive, well organised and structured approach and always with a first class work ethic.
An IT Professional looking to use my skills working for a reputable company.
Education:
2006 – 2011 Bachelor Degree in Communication Technology Engineering Electronics
Department from Al-Balqa applied university.
2005 – 2006 General Secondary Education / Scientific Stream /Al-Orouba Secondary School,
Amman, Jordan, with average of % 85
Graduation Project:
 Wireless video sender: a device converts any video signal from any source (Satellite, DVD, Desktop)
to TV signal can be detect by normal antenna. This project was one of the most interesting projects
in our university; Because of its distinctive and practical idea, with full delivery of the project in
theory and practical.
Languages:
Date of Birth 21th January 1988
Marital Status Single
Nationality Jordanian
Mobile No. Jordan: +962 -79 64 46 999
E-mail mohanadalhawi@yahoo.com
mohanadalhawi@gmail.com
Linkedin
Residence
https://jo.linkedin.com/pub/mohanadalhawi/45/114/6b5
Amman-Jordan

2.  Arabic: Mother Tongue, professional in the correspondence and writing in Arabic.
 English: Fluent speaking, professional in the correspondence and writing in English.
Job Experience:
 More than 5 years' experience in IT Administration and Infrastructure solutions and
helpdesk support managing.
Managing the IT Department in many different parts: Infrastructure, networking, systems administration ,the new
systems implementation and help desk support.
Providing the required support to more than 120 users with different needs (Mobile sales systems and Oracle JDE
system) in different sites and coordinate with main IT team in Lebanon in updating and implementing new
technology and systems in Jordan company branch.
 Duties

 Infrastructure and Networking :
 Monitoring the Data center and making the required support for the HWSW and updates regarding for the
running systems needs and upgrade.
 Providing Support and Control on the Electrical systems, network and UPS that operates the Systems.
 Maintenance & management of the Critical OS’s based Servers Environment, network and firewall.
 Coordinate and supervise the contract with many and different kind of vendors in updating company IT environment
and systems.
 Managing the Backup systems ,Network performance and security on daily basis.
 Systems Administration :
 Providing the sales teams with the required support on Mobile Sales System MSS and perform the maintenance
on their hand held mobile device remotely and on site.
 Updating the sales system monthly promotions and Items regarding for marketing team requests.
 Monitoring the system server’s performance, storage and configurations and make the required support.
 Prepare the required HW (Hand Held and Printers) and create the required profiles for the new users for sales team.
 Adding the new selling skus and items on Oracle JDE system and updating the clients information regarding for the
F&A requests.
 Create a new users profile for the new employee and the new comers on Oracle HR System.
 Implement the new sales system My Store in Jordan company branch and doing the full cycle implementation from
hard ware architectures to end users support on the new system.
 Helpdesk support :
 Provide Jordan company branch employees (80 users) with the required support on their laptops and work
machines (Windows administration, network connection ,shared folders ,printers and Microsoft office issues )
 Transmed International / Jordan
IT System Administrator / IT Department Supervisor from July 2015 until present

3.  Company Domain administration and support such as create users and emails accounts, create email groups and
domain policy etc.…
 Preparing the yearly plan for updating company assets (laptops, workstations and printers) and provide company
with the required offers and prices for POs from the suppliers regarding for my recommendation and
management budget.
 NCBS International(Mobily Contact Centre Project) Jordan /KSA
IT Supervisor / IT Infrastructure Support Supervisor Engineer and Coordinator from October 2014 –
May 2015
Running and managing a proactive team for support the staff and Agents (400 Employee) responsible for
delivering a high quality, customer-focused professional service 24/24 hour a day. Providing the very highest level
of technical support and customer service to the Contact Centre community.
Coordinate with the Contact Center Vendors and Mobily KSA Team for the troubleshooting and updating
operation on Servers, Network, Systems and Logistic operation.
 Duties
 Mobily Project :
 Providing Support and Control on the Electrical systems and UPS which operate the Contact Center.
 Producing and presenting reports to customer senior management.
 Provide new comers agents training and documentation on The Call Center Systems.
 Maintenance & management of the Critical Windows based Server Environment.
 Maintaining up to date Antivirus levels on all machines across the Contact Center.
 Working with Mobily Team on Active Directory and controlling IT user accounts.
 Providing maintenance support and break-fix solutions covering the Critical Situations.
 Follow documented processes i.e. implementing change control procedures.
 Liaising & meeting with Mobily Authority IT Service and Call Center Managers.
 Follow-up construction and installation in the new location of the company's various aspects of construction,
electrical and technology to suit the requirements of the operation concepts of The Call Center.
 Troubleshooting technical problems and implementing solutions.
 System upgrades both at workstation and Server level.
 Purchasing of IT Equipment and software in line within agreed budgets.
 Supporting a multi-location IT infrastructure for Mobily and NCBS.
 Provide fast and accurate troubleshooting and rectification of reported faults.
 Asset management and repair logistics.
 Main Achievements in NCBS
 Create stable and efficient helpdesk support team with 24/24 hours working for the contact center team and
managing the support and tasks between Amman team and Mobily KSA team (Active Domain administration,
Network operation support and administration and Call manger administration).

4.  Works on the new the contact center and manage all activity with the technology teams (Servers room,
Network and applications), electromechanical teams (electrical power system design, lighting and backup
generators) and decor works (gypsum decor, furniture).
This contact center was one of the biggest contact centers in Middle East regarding for the huge amount of
agents capacity and the latest technology in network and IT which was provided with.
 Omnix International Jordan /KSA
Technical Consultant / IT Infrastructure Support Engineer from March 2011 – October 2014
Omnix was my first experience and my first step in my career, I started work with Omnix as a help desk support
engineer providing the required IT support for company with , after short period and Based on the good responses
that I have received during my support work from company staff, my name has been nominated to participated in
Holy Makah Municipality Project (HMM) and Passport Iraqi System (PIS) as Technical support engineer for Oracle
Siebel Systems in a dual role as a implementers with implementation team and as System Administrator with
Infrastructure team .
 Duties
 Omnix Company site :
 Servers and Datacenter Administration: Installation(ESXi) ,configuration and administration of the
datacenter using the (Vcenter,Vsphere) for daily checking on company servers on disk space and performance
also for virtual machine, also checking Backup server performance (EXEC)and antivirus protection performance.
And Win servers installation and administration.
 Networking: configuration of routers and switches and give supporting on network.
 Database Administration and installation: install oracle database and database client on company work
station and perform support and some tasks.
 Help desk support: Windows 7 installation and administration, Software and Hardware installation and
maintenance.
 Siebel System Administration and installation: preparing the development environment to the Siebel
developers and provide them with the required support.
 Holly municipality of Makah (HMM) projects Makah :
 Installation and supporting on Oracle Middleware Infrastructure (Siebel, OAM, OID, Webcenter).
 Monitoring the server performance and trouble shoot the errors occurred in network or hardware.
 Meeting with customer to validate that system specification will meet the requirements.
 Follow up system development Process.
 Review system acceptance plane and testing plan with Quality Auditing System, Employee Suggestion and
Complaints System, Customers Satisfaction System, Employee Satisfaction System.
 Business process re-engineers.
 Working on the organization, Position, responsibility, views for all users that using tayseer system.
 Execute set of training course for Strategic planning, Total quality management, Organization development.
 On Site Client Employees Training for Tayseer and Sabeel System.
 On Site Support.
 Testing Services and Services modification.
 System Management and Administration.
 On Site administration for Tayseer and Sabeel system.
 Working on Jira system to document the ways of solving the problems faced the system users to reference in
case if repetition the problem more than once.

5. This project was one of the most successful projects of IT development projects in the public sector in Makah,
regarding for the great value in solving paper works issue in municipality, rush hour in Holy Makah municipality
centers.
I have achieved in this project the best performance award in the support team regarding to my efforts and my
skills in work in multi-tasking and roles in this project as implementers and Infrastructure engineer.
 Naturalization project in the Saudi Interior Ministry system Al-Riyadh :
 Preparing the installation environment's by configuring the HP servers and installing the ESXi.
 Making the Data Center by installing Vcenter and Vsphere client and configure the hosts and servers.
 Install and convert all Virtual Machine on the new Hosts.
 Installing and create the Data Base for the Siebel system.
 Installing the Oracle Middleware Product on the hosts regarding to the Siebel VISIO planner and make the
configuration for the System.
 Manage to solve and troubleshoot all Infrastructure problems on site, and take the feedback from the clients
and suggest solutions for better performance.
 Passport Information System Baghdad :
 Working at Passport Information System using Siebel Application – Iraq
 Meeting with customer to validate that system specification will meet the requirements.
 Configuration and Administration in Siebel Public Sector.
 Configuration Passport Application Form.
 Quality Assurance.
 Train Users on new GUI once completed.
 Follow up system development Process.
 Testing Services and Services modification
 Implementing the Project on Iraq.
 Provide Service Support for the Project in Iraq.
 Main Achievements in Omnix
 Working with OMNIX international on PIS (Passport Iraqi System) project in Iraq as a technical support
engineer (support on site, by solving client’s problem in using PIS system, and answering all questions about
system business and technical).also administration on servers sector in project.
 Working with OMNIX international in HMM (Holly Mecca Municipality) project in KSA as Sales and
supporting engineer, (out site: demo and presentation for the project and giving a training for the IT Engineers
in Mecca Municipality on HMM system, also answering any questions, on site: solve technical problem in
HMM system that face clients and answering all question and suggestions that clients wants.
Prepare and install Siebel Environment's with different Oracle middleware product, and monitoring
system and server’s performance and checking all services and clients (Oracle Data Base, Siebel, OAM,
OID, java, SQL).
 Working with OMNIX international on MOI (Ministry of the Interior of KSA Project), I had prepared the
full infrastructure for the development environment, installation the hardware for servers on the racks inside
the KSA MOI, and apply the virtualization solution (VMware), and deploying the Development environment
virtual machines on the hosts. Also provide the developers with the required support as Siebel and Data base
administrator.

6. Courses and Training Courses:
 MCITP course: Server Administrator.
 MCTS in Windows 7, MS Office 2010.
 A+ Course.
 Virtualization Courses (VMware & VSphere).
 Oracle Siebel Administration and Support.
 Training course in my company about Oracle software (Siebel +Oracle DBA).
 Oracle OAM, OID, SSO
 Take several sessions in Zain Company about the network.
 Fiber optic Engineering Courses with applying labs.
 GSM and wireless systems Course.
 Satellites systems course.
 Communication Systems (Digital and Analog) Courses with applying labs.
 Electrical Device Course.
 Communication Electronics Course.
 Microwave and antenna engineering Courses with applying labs.
Computer Skills:
 MS Windows Administration and Support and MS Office.
 Simulation programs (Proteus, Circuit maker, LT spice …).
 Excellent in internet.
 S/W and H/W installation, Support and maintenance.
 Oracle(Siebel+DBA)
Skills:
 Able to handle multiple tasks and projects simultaneously.
 Quickly absorb to situations and return new information and procedures.
 Professional in dealing with Customers.
 Able to work under pressure, and extended periods of time.
 Ability to work well individually, and as a part of team.
 Good presentation skills and strategy.
 A valid Jordanian driving license.
References:
I’m Ready to provide with the contact details upon your request
Always Looking For New Challenges And Chances To Improve My Career Path