1. Deiaa Eldin Ahmed Ali
4th
Metwaly El Sharawy St., Maryoutia Haram.
Tel : mobile- 01000883835
E-Mail: Deiaa.Ahmed@hotmail.com
Deiaa.ElDin@outlook.com
Objectives
- Seeking for a challenging position in a reputable company where I can use my background
Experience as help desk specialist. To be an active participant in a challenging career
That gives me opportunity to satisfy my abilities and achieve my goals.
Education
-University Degree: - BSc. Of Computer science & Management Technology. (1999-2004)
-University: - Modern Academy for Engineering and Technology in Maadi.
-Final evaluation: - Good.
-Project grade: - Excellent.
-High School: - Dar AL-Hanan Language Schools (DHLS) (1999)
Work Experience
• IT Manager for Advansys Group till now
- Responsible for providing Technical assistance and support related to computer systems.
- Handling software, hardware and network issues with Local Area Networks (LAN), Wide Area
Networks (WAN).
- Handling inquiries either in person or over the phone.
- Follow up with customers to ensure issue has been resolved.
- Run diagnostic programs to resolve problems.
• IT supervisor (Senior Level) for Invensys Operations Management (Schneider Electric now) August 2007 till
May 2015.
• IT administrator for Advansys Telecom Group April 2006 - March 2007
• IT administrator for Egypt Chinese Drilling Multinational Group August 2005 - April 2006
• IT administrator for Invensys Operations Management February 2003 - August 2005
Skills
-Computer Skills:

2. • Packages: - Ms Office (word & excel & access & power point), Microsoft Outlook.
• Others: - Internet Explorer Usage.
• Operating System: - DOS, Windows (xp, 2007, win server)
• Hardware Devices: Installing and administrating Large Ethernet networks.
-Target Plan:
- Prepare to get MCSA Certificate in this month (by entering the Exam of the three tracks).
- Prepare to get CCNA Certificate.
-Language Skills:
• Arabic: - Native language Arabic.
• English: - Very Good command of both written and spoken English.
• German language:- beginner
Courses
• VB.Net Course (Kit Education Center)
• MCSA course (20410, 20411 & 20412) at New Horizons (5-11-2015)
 Installing and configuring win server 2012.
 Installing and configuring active directory.
 Installing and configure additional Domain controller + Transfer FSMO
 Installing and configure Firewall software (ISA-TMG)
 Managing users, Computers and Permissions.
 Managing groups, OUS and group policy.
 Configure Subdomain/new domain tree & RODC.  Remote administration.
• English course
• Conversation (The Bright Minds).
• German language course
• A1 at Reach Out Academy.
Personal Information
- Date of Birth: - 3rd
November 1981 - Nationality: - Egyptian
- Place of Birth: - Cairo - Marital Status: - Married
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