1. 1100 Edgewood Ave Apt A9 • Trenton, New Jersey 08618
6099680258 • RashaanHarris@Gmail.com
Telecom/IT Specialist
I am a result driven IT professional with a wide variety of experience in a professional office and call centers. I
have effectively coordinated responsibilities for Premier Technology which was instrumental in meeting deadlines
for company projects as well as customer projects. I have effectively recruited, hired and trained new technicians
on critical procedures and protocols in the office as well. I’ve delegated responsibility in the office in order to
respond to commercial clients needs on site. I’ve constantly shown my ability to lead, and my willingness to learn
and adapt.
Recent Work Experience
Comcast Business Class Horsham, PA
2/15-3/16
Commercial Account Executive
 Assertive & attentive frontline customer care
 Effectively resolve customer’s billing and technical issues in a timely fashion
 Maintain and stabilize internet connections as well as next level consultations
 Build and maintain switches containing phone numbers and their ability to be used
 Assess situations through signals charts graphs and other given information
Premier Technology Solutions, LLC Bensalem, PA 02/13-
2/15
PC Analyst/Technician Supervisor
 Level 2 onsite customer care traveling to sites on occasion
 Service in coming support call and tickets (call volume 25 to 35 calls per day)
 Investigate repair and restore system issues with desktops and laptops
 Addressed, deescalate and arbitrated calls from irate customers
 Remote Assistance/Installation if possible or Walkthrough
Education Experience
ITT Technical Institute Levittown, PA 9/12-9/14
Associates Degree
Computer Networking Systems
GPA: 3.2
Volunteer Experience
New Jersey Youth Corps Alumni
Phoenix Keystone Alumni
RASHAAN HARRIS