1. Yancy G. Saint-Juste
17072 SW 33 Court ♦ Miramar, FL 33027 ♦ Cell: (954) 235-4684 ♦ stjustegio@hotmail.com
Helpdesk Technician
Technical Support | Software Installs | Problem Diagnosis| Software/PC Troubleshooting
To obtain an entry-level position as a desktop administrator where I can utilize my education to contribute
to company’s operations. Strong technical strengths include system administration, system support and
technical troubleshooting. Driven and motivated by new challenges and the desire to be successful in all
endeavors.
PROFESSIONAL EXPERIENCE
Online Sales/Customer Support, Flytec Computers Inc, Doral, FL May 2015 to December 2016
Created and managed IT Products/Units such as Cisco Meraki, Ubiquiti, Axis through Channel Adviser Web
interface.
Identified and recommended customers merchandise needs based on user input. Retained exiting clients
and developed new business by extending high quality and efficient service.
Provided base level IT support to non-technical personnel within the business and managed call flow
and responded to technical support needs of customers.
Sales Associate, Walmart, Pembroke Pines, FL June 2010 to December 2015
Provided technology solutions to customers through product demonstration and personalized
assistance.
Processed customer sales transactions and assisted with out-of stock product based on customer requests.
Managed in physical inventory counts every time period. Held department fully stocked and set
sales for new products.
EDUCATION
Bachelor of Science in Information Technology Florida International University, Miami, FL (Grad. 2015)
Honors Phi Iota Alpha Fraternity (2014), Order Of Omega (2015)
Operating Systems: Windows 7, 8,10; Windows Server 2008,2012;Linux including CentOS, Ubuntu; Unix/Linux
Administration: Virtual Box, VMware, Ubuntu; MYSQL, MicrosoftOffice (Word, Excel, Power Point, Outlook)
Networking: Wireshark/ TCP View Packet analysis, DNS servers, mail server.
Basic Web server training/ Portal Training
Skills and Qualifications
Installed users through active directory management and also researched, troubleshoot and resolved
problems independently.
Knowledge of ticketing systems such as Spiceworks to login calls and create work tickets.
Experience with Desktop Imagining systems such as Urbackup Sever and Windows 7 Server.
2. Experience with setting up and maintaining remote desktop through centralized server.
Experience in conducting troubleshooting of network issues; able to effectively identify areas of concern and
develop/ implement appropriate resolution.
Experience with printer maintenance, replacing fusers, toners, and other components.
Set Up PC and Apple desktops and laptops and all types of mobile devices.
Ensured proper installation LAN cables, operating systems and software.
