1. Tyrone Boseman57
5716-17 Copper Creek • Charlotte, NC, 28227 • 828-216-3249 • TyroneBoseman86@gmail.com •
LINKED IN Address (https://www.linkedin.com/pub/tyrone-boseman/5a/a9a/748)
I have experience that’s concentrated in Information Technology / Telephony, with exposure to
Administrative or Clerical / Admin. 14 years of work experience, with several years’ tenure in
management, including a low-level position. Currently I’m an Information Technology student with a
PC PRO certification obtained July 2015. I have sharp listening and communication skills. I’m seeking
a position that utilizes my expertise in managing, repairing and maintaining computer equipment, while
leveraging my customer service and swift learning skills.
CORE COMPETENCIES
 Hardware and Software Troubleshooting
 Hardware and Software Installation and Setup
 Managing 8 floors printers and copiers
 Technical Service and Support
 System Configuration
 Implementation Experience
EDUCATION & CERTIFICATIONS
Central Piedmont Community College (CPCC), Charlotte, NC (GPA: 3.7)
 (CompTIA(PC PRO - Certified July 2015)
 (CompTIA A+ - Pursuing)
 (Technology Essentials Tier 2 - Certified March 2016)
EDUCATIONAL EXPERIENCE
(Central Piedmont Community College)
 SAR (Situation (Here’s what I did), Action (Here’s how I did it) , RESULT) Statement
 EXAMPLE: Installed Three High Performance Memory Module which increased the
computer memory from 2GB to 6GB.
 SCENARIO: Reattach the CPU fan connectors on the overheated PC that eventually cooled
down and prevented uninterrupted shutdowns.
 EXAMPLE: Upgraded the motherboard to configure a PCI express video card for better
gaming graphics.
RELEVANT COURSEWORK
(Central Piedmont Community College)
 CIS 110 Intro to Computers
 Microsoft Office
 CTI 130 OS and Device
 CTI 120 Network & Sec Foundation

2. TECHNICAL SKILLS
MS Office, PC PRO Certifications, Troubleshooting Hardware & Software, Applications, Internet
Explorer, Windows XP, Windows 7 & 8, Installation Linux Operating System, Ability to make/Upgrade
computers on site, over ten years of Customer Service Skills, Office & Team Collaboration Skills,
Managed over 150 printers and copiers for two department buildings, Configured network software for
the PC,
PROFESSIONAL EXPERIENCE
EXPERIENCE:
• RICOH USA (Technology Specialist) 2015-Present
- Managed & Troubleshoot over 150 Printers, Configured
Printer settings for 500+ Wells Fargo Employees
- Analyze & Correct printers for Wells Fargo Management
- Resolved Development solutions for Wells Fargo Employees
- Manage inventory for two Wells Fargo Buildings
- Audited 150+ printers and fax machines
• American Red Cross (Provide Security) 2013-2015
- Assist Clients, Customer Service Dispatcher
- Monitored three floor over 200 employees
• New Beginnings Church (Missionary/Leadership) 2013-2015
- Counsel Men, Volunteer Outreach’s
• Carolinas Medical Center (ORA II) 2007-2012
- Prepped patients for surgery, Transport Specimens
• Mission Hospital (Transportation) 2005-2007
- Transported Patients
• United Parcel Service (Unloader/Sorter) 2004-2006
- Oversaw package routing services
• Ingles Markets Distribution Center (Floater) 2003- 2006
- Served in multiple project-based roles
• Footlocker (Lead Sales Associate) 2003- 2006
- Assist customer with merchandise, Served customer over phone