1. CHIOMA SHIRLEY AKINFENWA
3 Shoultz Street
Markham, ON L6E 1E4
(416) 580-6518
chiomaakinfenwa@gmail.com
PROFESSIONAL PROFILE
• 14+ years Computer Sales and Service.
• 14+ years Entrepreneurial Skillset, Computer business startup and running
• Computer hardware and Software Skills, Windows XP and Microsoft Office Suite, Microsoft
Exchange, Citrix.
• University Degree in Computer Science and Engineering
• Certified Microsoft Certified Professional (MCP), Microsoft Certified System Engineer
(MCSE), Microsoft Certified Database Administrator (MCDBA), A+ Training
• Self motivated, able to set effective priorities to achieve immediate and long-term goals and
meet operational deadlines
• Team player who functions well in a fast paced, high pressure atmosphere
• Superior problem-solving and communication skills; ability to build rapport with clients
• Fluent in Igbo and Yoruba
EDUCATION
Entrepreneurial Certificate-(2009-to date) Seneca College, Toronto, Canada
A+ Computer Course (2008-2009 Graduate) Seneca College, Toronto, Canada
Ontario Secondary School Diploma (2007) York Region District School Board
Information Systems, Postgraduate Degree (1998) Brighton University, England
Bachelor’s Degree, Engineering, Computer Science and Engineering (2005) Enugu State
University, Nigeria
WORK EXPERIENCE
Owner/Technical Analyst 2009-to date
Compu-sac Inc. Ajax, Canada
• Installed new computer systems, software and new POS system.
• Helped in the installation of a LAN and Phone system attendant within the office.
• Provided Computer hardware support, Screen installation, Virus removal, Website
design, Graphic designs, SEO and everything to do with Computers.
• Provided outstanding customer service to clients.
• Provided accounting services and checked out clients after Computer drop off.
• Phone, Gaming Systems and Electronic repairs.

2. Helpdesk Support Analyst 2008-2009
Town of New market
• Configured and installed new computer system and hardware devices.
• Installed operating systems and software programs on systems.
• Updated Access IT database record with new customer support tickets and assets.
• Performed speed test on DSL modems and switches.
• Identified and resolved clients’ software issues via email and telephone.
• Escalated and monitored all unresolved calls to conclusion
• Worked with Excel, Microsoft outlook, Microsoft word, Microsoft and Access IT.
• Interoperated UNIX server with a windows platform computer.
• Created reports with Microsoft Access.
Client Support Professional……………………………………………….September 06 2006-
October 19, 2006.
Headwater Technology Solutions Inc, Markham.
• Resolved clients issues via email and telephone, this was done by answering customer
support calls, taking tickets and closing tickets when resolved.
• Following up with outstanding issues by communicating with headwater staff and escalating
ticket to a higher level. Also monitor issue to closure.
• Worked with Delfour, Excel, Microsoft outlook, Microsoft word, Changepoint.
• Provided superior customer satisfaction via email and telephone.
• Identified software related issues and ensured it was resolved.
Technical Systems Analyst 2000-2005
Compu-sac Ltd, Lagos
• Designed, developed and implemented procurement arrangements for information
technology (hardware, software, services).
• Attended Computer Trade Shows and exhibitions to recommend new initiatives.
• Designed and implemented marketing and procurement strategies.
• Identified and fixed software, hardware and service related problems.
• Performed hardware and software troubleshooting.