1. Yasser Ahmed Ahmed
55 Ismail Kamel St, Helwan, Cairo, Egypt.
MOB: +201068821881 - Email: yasser3ahmed@hotmail.com
Objective:
Seeking for a permanent, challenging position matches my ambitious and
motivated personality and uses my educational experiences to gain practical
experience. This will help me to achieve major goals and to be an active
participant afterwards so I can contribute to the growth of the company while
helping to create some advanced opportunities for myself.
Experience:
Ameco-Tech Corporation July 2002 – October 2003
*A Tele-Marketing agent.
- Dealing with American and Canadian customers.
Vodafone Egypt October 2006-October 2007 Call Center Representative
*PRIMARY RESPONSIBILITIES :
1. Answer phones and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Transfer customer calls to appropriate staff.
6. Identify, research, and resolve customer issues using the computer system.
7. Follow-up on customer inquires not immediately resolved.
8. Complete call logs and reports.

2. 9. Research billing issues.
10.Research misapplied payments.
11.Recognize, document and alert the supervisor of trends in customer calls.
12.Recommend process improvements.
13.Other duties as assigned.
*ADDITIONAL RESPONSIBILITIES :
1. Provide on-the-job training for new employees.
2. Generate customer thank you letters.
Vodafone Egypt October 2007– April 2008
* Collection Support specialist.
TE Data May 2008 – March 2013
* Retail Technical Support Specialist.
Job Description:
 Performing CSO daily tasks of technical issues using established
performance tools procedures
 Handling customer site technical and new installation visits as well.
 Customer oriented able to well serve TE Data ADSL customers.
 Perform Tasks and procedures related to systems updates for new
customers Pending installation and old Customers.
 Managing daily CPE stock report.
 Configuring ADSL CPE and other configuration; wireless…etc.,
 Analyzing, identifying errors & creating tickets for any other related
escalation to handle customer problems.
 Updating existing tickets for CSO visitors (customers).

3.  Reporting to CSO or visit senior.
 Daily status reports
Other duties:
 Beta testing for different CPE’s configuration application “motive”
 GPON – ONT installation
 Creating presentations and illustration for the team benefits
 Developing and designing application to assist daily stock activates
TE Data March 2013 – Now
* Retail Technical Support Senior Specialist.
Job Description:
 Installation and technical visits request handling
 preparing installation and daily tasks activities sheets
 read and routes incoming mails on daily basics
 coordinate between his branch and all other department
 follow up with all pending cases
 take minutes of meeting and follow up with team requirements
 assist in department performance measurements through gathering
information and reports from team to supers
 monitor all related administrative tasks includes (inventory and CPE’s
and branch requirements)
 prepare weekly technical reports
 meets attendance requirements
 customer orientation
 check workflow in our branches and POP’s
 insure that all acceptance form is updated
 insure that his branch have applicable CPEs
 capable of finding alternative solutions
of solved cases (# of closed tickets/prepared CPEs)
of successful Installations / Technical Visits
 send the monthly Q Report of his branch
 send the nominees of monthly best agent to supers
 prepare monthly appraisal and send the result to supers and
coordinate in PDR
 Assisting in creating reports forms

4.  WFM assistance
 Contributing in setting Training plans and requirements
Courses & Post Graduate Studies:
 Soft Skills Courses :
Advanced Communication
Skills.
PMEC 2005
Customer Service. PMEC 2005
Basic Sales. PMEC 2005
Basic Marketing. PMEC 2005
Presentation Skills. PMEC 2005
Problem Solving. PMEC 2005
Decision Making. PMEC 2005
Team Participation. PMEC 2005
Technical and Business
Writing.
PMEC 2005
 English Courses at Berlitz:
1- English Level 1.
2- English Level 2.
3- English Level 3.
4- English Level 4.
5- English Level 5.
 Knowledge Base Course at RAYA Academy:
1- Hardware and Operating System Fundamental
2- Web Programming Fundamentals Part 1.
3- Web Programming Fundamentals Part 2.
4- Programming and solution development Essentials.
 MCDBA Certification Track at RAYA Academy:
1- Managing and Maintaining a Microsoft Windows Server 2003
Environment.
(Exam 70 – 290).
2- Querying Microsoft SQL Server 2000 with Transact SQL.
3- Administrating a Microsoft SQL Server 2000 Database.
4- Programming a Microsoft SQL server 2000 Database
(Exam 70 – 228) (Exam 70 –229).

5. 10- Graduation Project at RAYA Academy.
Background:
- Very Good Knowledge about Computer Networking.
- Windows Operating System: Microsoft Windows 9X Me, XP, 2000
and windows server 2003.
- Microsoft Office Application: Microsoft Word, Excel, Power Point and
Access.
- Graphics Applications: Photoshop ,Flash and Swish Applications
- Programming Language: HTML, and Visual Basic and C #.
- Microsoft Visual Studio.
- Excellent internet skills.
Interpersonal Skills:
- Hard worker, active and sociable.
- Creative, helpful and positive.
- Good team participant and Able to work under pressure.
Education:
University : Faculty of Arts, Helwan university.
Specialization : English.
Graduation Year : 2003
Personal Data:
Nationality : Egyptian.
Religion : Moslem.
5- Introduction to Visual Basic .Net programming with Microsoft .NET.
6- Developing Microsoft .NET applications for Windows.
7- Programming with Microsoft .NET
(Exam 70 – 306)
8- Advanced XML.
9- Introduction to ASP.NET.

6. Date of Birth : May, 21st
, 1981.
Place of Birth : Cairo.
Language Skills:
- Arabic : Mother language.
- English: Excellent.
- French : Good.
References:
References are upon your Request.
“I hope that my skills meet your requirements”

7. Date of Birth : May, 21st
, 1981.
Place of Birth : Cairo.
Language Skills:
- Arabic : Mother language.
- English: Excellent.
- French : Good.
References:
References are upon your Request.
“I hope that my skills meet your requirements”