Personality Development and Communication Skills

1. Immanuel Lalramenkima
Assistant Professor,
Dept. of English, HATIM
BCA Second Semester Course

2.  Oxford dictionary defines “personality traits”
as a person’s distinctive character
 Mistake of equating personality with physical
attributes of an individual
 Marvellous personality often is interpreted as
the individual’s stature, fair complexion, or
finely chiselled features
 Need to rethink what we know about the term
personality
 Height, good looks, complexion or the
physique are just outward qualities

3.  A person of repute and accomplishment is
identified because of his personality traits
such as superior character and behaviour.
 Personality is made up of three broad
aspects, namely:
1. Character
2. Behaviour traits
3. Attitude

4. Character Traits
1. Integrity
2. Acceptance
3. Discipline
4. Dedication

5. Behavioural Traits
1. Interpersonal skills
2. Communication skills
3. Leadership Qualities
4. Stress and Time Management

6. Attitudinal Change
1. Positive attitude
2. Win-Win Situation
3. Keep the End in Mind
4. Synergise

7.  Personality development is the improvement of
behavioural traits such as communication skills,
interpersonal relationships, attitude towards life
and restoring our ethics.
 As such character is a prerequisite in achieving a
better individual personality.
 Great and excellent behavioural traits such as
communication skills, interpersonal
relationships, higher order of motivational levels
and excellent leadership qualities also fail
miserably in times of crisis – if not founded upon
solid character

8.  Behaviour is just impacted by the larger
inventory inside a person i.e. Character
 If personality is not developed the solid base
of values and ethics it is bound to have no
lasting impact
 Fake smiles, politeness, and mannerisms are
short lived and do not genuinely help in
improving one’s personality

9.  Process of sharing information
 Routine phenomenon
 Allen, Behavioural Scientist says “It involves a
systematic and continuing process of telling,
listening and undertaking.”
 Communication at any level
1) two parties
2) sender and receiver
 And it is mostly a two way process

10. Noise Noise
Channel Channel
SENDER RECEIVERMessage

11.  The success of businesses/establishments is
dependent of effective communication
 Lack of effective communication can often
lead to failure of business or other
establishments
 Between 60 to 80 percent of the time
leadership involves in communication to run
their businesses or establishments
 Peter Drucker, even says that communication
is the most important parameter in the
effectiveness of an organisation

12. Source
Encoding
Message
Channel
Receiver ChannelDecoding

13.  Source – Originating point in the
communication process. Thought converted
to message intended to reach the receiver
 Encoding message – Thoughts some times
may be backed up by the use of gestures and
body language
 Channels of communication – Many ways or
options to send the encoded message from
sender to receiver. Medium

14.  Receiver – The message needs to have a recipient.
Otherwise process of communication is incomplete.
 Decoding – Just like encoding process, message has
to be decoded so that intended message can be
understood.
 Feedback – This is the response of the receiver to the
sender
 Noise – The accuracy of message communication is
badly affected by noise. Noise is the factor that
disturbs, confuses and interferes with the
communicated message. It may distort the message
considerably or may completely change its meaning
thus hindering the communication process
meaningless.

15. Formal and Informal Communication –
Formal is official and is structured. It must be
professional in approach and avoids the
emotional, critical, harsh or poetic language
while expressing needs.
Informal communication can reflect the
personality of the individual sending the
written communication.

16. Downward, Upward and Horizontal
Communication
Hierarchy exists in an organization and
communication that is determined by the
different levels of employees can be
downward, upward, or horizontal.
Boss – subordinate:Downward
Subordinate – Boss: Upward
Same level: Horizontal

17. Informal Communication (Grapevine)
 Informal information or opinion of a company
or institute which is not acquired from formal
communication is called grapevine.
 This can be information acquired over a cup
of coffee or over a private conversation with
another employee
 Many times companies use this method as
there is flexibility, has a personal touch, and
more importantly speed and does not cost
much to the company.

18. Thank You