Barriers to communication


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Several things prevent the message from reaching the receopient. Watch this presentation to know barriers to communication and how to overcome them - Soumit Ranjan Jena

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Barriers to communication

  1. 1. Barriers toCommunication
  2. 2. Communication Communication Communication is not always successful. Several things prevent the message from reaching the recipient or having the desired effect on the recipient. Theproblem areas at every stage in the process of communication and other things that can hinder or distort communication is called the barriers of communication. chapter 2
  3. 3. Problems between the stages of process of Problems between the stages of process of communication communication Possible problem Possible problem Area: Area: Message Message ill-conceived Possible problem wrongly Message Feedback vague, ambiguous, Area: Feedback not interpreted-effect on conceived 1 given, or wrongly supplied 6 affected by relationship relationship between sender & interpreted by sender between receiver & receiver sender Message Message encoded 2 Interpreted 5 Possible problem Area:Possible problem Area: Wrong medium Possible problem Area:Message encoded in Medium Message selected, time wasted, Receiver unable towrong language or tone selected 3 expenses incurred, no decoded 4 understand ender’sinappropriate written record language, vocabulary too difficult, specialist terms puzzle layman etc. chapter 2
  4. 4. The barriers cancause information gaps leading to problems in its working chapter 2
  5. 5. Types of BarriersTypes of Barriers–Physical Barriers–Semantic Barriers–Language Barriers–Socio-psychological Barriers–Organisational Barriers–Cross-cultural Barriers
  6. 6. Physical Barriers Physical Barriers Obstacle that prevent amessage from reaching theintended recipient may be outside and beyond the control of the persons concerned. chapter 2
  7. 7. Physical Barriers Physical Barriers Defects in the devices like telephone, postal System, failure inDefects in the mediumDefects in the medium Electronic medium etc. Noise during Transmission processNoise in the environmentNoise in the environment Carried by air Vibration, traffic, Factory work, talkingInformation overloadedInformation overloaded Too much information e.g. advertising and sales information chapter 2
  8. 8. Semantic and language BarriersSemantic and language Barriers Semantic means pertaining to or arising from the different meanings of words or other symbols Semantic barriers arise because Semantic barriers arise because words mean different things to words mean different things to different persons. It is said, different persons. It is said, “meaning is in people, not in “meaning is in people, not in words.” words.” chapter 2
  9. 9. Semantic and language BarriersSemantic and language Barriers Age, Education, Cultural Age, Education, Cultural background, words having background, words having multiple meaning, technical multiple meaning, technical terms, pronunciation and the terms, pronunciation and the stress on words, similar sounding stress on words, similar sounding words, Adjectives and adverbs words, Adjectives and adverbs convey different meanings etc. convey different meanings etc. chapter 2
  10. 10. Socio-Psychological BarriersSocio-Psychological Barriers Most of the socio- psychological barriers operate at the emotional level. chapter 2
  11. 11. Socio-Psychological Barriers Socio-Psychological Barriers Looking everything from the point of view of our own interest &Self-centered attitudesSelf-centered attitudes Desires, some useful Information is missed Values & opinions influenced by groups like family, relatives,Group identificationGroup identification locality, Nationality, language becomes barrier to communication Self-image is our idea about what we are, makesSelf ImageSelf Image difficult for us to give And take feedback Selective perception may result in not perceivingSelective PerceptionSelective Perception some of the aspects and information content of the message chapter 2
  12. 12. Socio-Psychological Barriers Socio-Psychological Barriers Defensive behavior prevents understandingDefensivenessDefensiveness which is harmful barrier in handling complaints & Grievances and in Resolving conflicts Filtering is the process of reducing the detail orFilteringFiltering aspects of a message which results in loss of informationStatus blockStatus block Social and official status distance can raise a difficult barrier Resistance to change due to traditions, emotions,Resistance to changeResistance to change attitudes, standards and convictions is a serious psychological barrier. chapter 2
  13. 13. Socio-Psychological Barriers Socio-Psychological Barriers Closed minds makes itClosed mindClosed mind difficult to receiving grievances and appeals. Lack of communication skill prevents a personPoor communication skillPoor communication skill from framing the message properly. Physical condition like pain or fever makes a person disinclined toState of healthState of health engage in communication. Perception is also low in poor state of health. chapter 2
  14. 14. Organizational Barriers Organizational Barriers Organizational barriers caused by delay made in themovement of the information, misinterpretation, lack of understanding, negligence, filtrations at every level etcaffect the efficiency as well as the quality of work chapter 2
  15. 15. Organizational BarriersOrganizational BarriersImproving communication isImproving communication is the responsibility of all the responsibility of all educated persons. Good educated persons. Goodcommunication increases thecommunication increases theefficiency and the quality of efficiency and the quality of work work chapter 2
  16. 16. Cross-Cultural Barriers Cross-Cultural Barriers Cross cultural factors naturallyincreases the possible problems of communication. If, for historical or political reasons, the relationship between two countries are not friendly, there can be even greater problems of communication chapter 2
  17. 17. Cross-Cultural Barriers Cross-Cultural Barriers Significant differences between cultures are:•National character/basic personality•Language•Values and norms of behavior•Social relationships chapter 2
  18. 18. Cross-Cultural Barriers Cross-Cultural BarriersSignificant differences between cultures are: •Concept of time •Concepts of space •Thinking process •Non-verbal communication •Perception chapter 2
  19. 19. Cross-Cultural BarriersCross-Cultural BarriersIn a world that is becoming In a world that is becomingglobal in its business, skill inglobal in its business, skill incommunication with people communication with people of other cultures is vital to of other cultures is vital to success success chapter 2