Several things prevent the message from reaching the receopient. Watch this presentation to know barriers to communication and how to overcome them - Soumit Ranjan Jena

1. Barriers to
Communication

2. Communication
Communication
Communication is not always successful.
Several things prevent the message from
reaching the recipient or having the
desired effect on the recipient. The
problem areas at every stage in the process
of communication and other things that
can hinder or distort communication is
called the barriers of communication.
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3. Problems between the stages of process of
Problems between the stages of process of
communication
communication
Possible problem
Possible problem Area: Area: Message
Message ill-conceived Possible problem wrongly
Message Feedback
vague, ambiguous, Area: Feedback not interpreted-effect on
conceived 1 given, or wrongly supplied 6
affected by relationship relationship
between sender & interpreted by sender between receiver &
receiver sender
Message Message
encoded 2 Interpreted
5
Possible problem Area:
Possible problem Area: Wrong medium Possible problem Area:
Message encoded in Medium Message
selected, time wasted, Receiver unable to
wrong language or tone selected 3 expenses incurred, no
decoded 4 understand ender’s
inappropriate written record language, vocabulary
too difficult, specialist
terms puzzle layman
etc.
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4. The barriers can
cause information gaps
leading to problems
in its working
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5. Types of Barriers
Types of Barriers
–Physical Barriers
–Semantic Barriers
–Language Barriers
–Socio-psychological Barriers
–Organisational Barriers
–Cross-cultural Barriers

6. Physical Barriers
Physical Barriers
Obstacle that prevent a
message from reaching the
intended recipient may be
outside and beyond the
control of the persons
concerned.
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7. Physical Barriers
Physical Barriers
Defects in the devices
like telephone, postal
System, failure in
Defects in the medium
Defects in the medium Electronic medium etc.
Noise during
Transmission process
Noise in the environment
Noise in the environment Carried by air
Vibration, traffic,
Factory work, talking
Information overloaded
Information overloaded Too much information
e.g. advertising and
sales information
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8. Semantic and language Barriers
Semantic and language Barriers
Semantic means
pertaining to or arising
from the different meanings of
words or other symbols
Semantic barriers arise because
Semantic barriers arise because
words mean different things to
words mean different things to
different persons. It is said,
different persons. It is said,
“meaning is in people, not in
“meaning is in people, not in
words.”
words.”
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9. Semantic and language Barriers
Semantic and language Barriers
Age, Education, Cultural
Age, Education, Cultural
background, words having
background, words having
multiple meaning, technical
multiple meaning, technical
terms, pronunciation and the
terms, pronunciation and the
stress on words, similar sounding
stress on words, similar sounding
words, Adjectives and adverbs
words, Adjectives and adverbs
convey different meanings etc.
convey different meanings etc.
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10. Socio-Psychological Barriers
Socio-Psychological Barriers
Most of the socio-
psychological barriers
operate at the
emotional level.
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11. Socio-Psychological Barriers
Socio-Psychological Barriers
Looking everything
from the point of view
of our own interest &
Self-centered attitudes
Self-centered attitudes Desires, some useful
Information is missed
Values & opinions
influenced by groups
like family, relatives,
Group identification
Group identification locality, Nationality,
language becomes
barrier to communication
Self-image is our idea
about what we are, makes
Self Image
Self Image difficult for us to give
And take feedback
Selective perception may
result in not perceiving
Selective Perception
Selective Perception some of the aspects and
information content of
the message
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12. Socio-Psychological Barriers
Socio-Psychological Barriers
Defensive behavior
prevents understanding
Defensiveness
Defensiveness
which is harmful barrier
in handling complaints &
Grievances and in
Resolving conflicts
Filtering is the process of
reducing the detail or
Filtering
Filtering aspects of a message
which results in loss of
information
Status block
Status block
Social and official
status distance can raise
a difficult barrier
Resistance to change due
to traditions, emotions,
Resistance to change
Resistance to change attitudes, standards and
convictions is a serious
psychological barrier.
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13. Socio-Psychological Barriers
Socio-Psychological Barriers
Closed minds makes it
Closed mind
Closed mind difficult to receiving
grievances and appeals.
Lack of communication
skill prevents a person
Poor communication skill
Poor communication skill from framing the
message properly.
Physical condition like
pain or fever makes a
person disinclined to
State of health
State of health engage in communication.
Perception is also low
in poor state of health.
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14. Organizational Barriers
Organizational Barriers
Organizational barriers
caused by delay made in the
movement of the information,
misinterpretation, lack of
understanding, negligence,
filtrations at every level etc
affect the efficiency as well as
the quality of work
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15. Organizational Barriers
Organizational Barriers
Improving communication is
Improving communication is
the responsibility of all
the responsibility of all
educated persons. Good
educated persons. Good
communication increases the
communication increases the
efficiency and the quality of
efficiency and the quality of
work
work
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16. Cross-Cultural Barriers
Cross-Cultural Barriers
Cross cultural factors naturally
increases the possible problems of
communication. If, for historical
or political reasons, the
relationship between two
countries are not friendly, there
can be even greater problems of
communication
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17. Cross-Cultural Barriers
Cross-Cultural Barriers
Significant differences between cultures are:
•National character/basic personality
•Language
•Values and norms of behavior
•Social relationships
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18. Cross-Cultural Barriers
Cross-Cultural Barriers
Significant differences between cultures are:
•Concept of time
•Concepts of space
•Thinking process
•Non-verbal communication
•Perception
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19. Cross-Cultural Barriers
Cross-Cultural Barriers
In a world that is becoming
In a world that is becoming
global in its business, skill in
global in its business, skill in
communication with people
communication with people
of other cultures is vital to
of other cultures is vital to
success
success
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