The document outlines a consulting approach to organizational change management, detailing four key work streams: communication, learning, organization, and performance. Each stream focuses on distinct areas such as managing expectations, upgrading skills, defining organizational structure, and implementing practical work instructions. The goal is to enhance return on investment through a comprehensive transformation strategy.

1. Reply Management Consulting
The Organizational
Change Portfolio What’s in it Why should
According to Luc Galoppin
for me? I care?
4 ’work streams’ with a
distinct return on investment: COMMUNICATION LEARNING
• Communication Stream:
Managing expectations and
supporting the program during What should
its complete lifecycle in staying I do?
in touch with the organization.
How do I
do that?
• Learning Stream: Upgrading
the skills and knowledge of the
organization in terms of context
(why), content (what) and
actions (how).
Who does
• Organization Stream: define
and implement a new what?
organization structure and define
and realize new responsibilities
for working; including the ORGANIZATION PERFORMANCE
support organization.
• Performance stream: Translate
the principles of the business
case into concrete new ways of
What will this come
working; including detailed work down to in practice?
instructions and physical
changes.
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