The document discusses change management and building organizational change capability. It explains that change management involves catalyzing individual transitions to deliver organizational results. This is achieved by building individual change competencies, integrating change management into projects and programs, and embedding change capability into the organizational DNA, fabric, and norms. The Prosci solution delivers results by facilitating individual changes and applying a three-phase change management process to initiatives in order to develop overall organizational change management ability.

1. © Prosci Inc. All rights reserved. 1

2. © Prosci Inc. All rights reserved. 2
Change capability
DNA/fabric/norm through individual
competencies and integrated CM approaches
Change management
Catalyzing individual transitions
to deliver organizational results

3. © Prosci Inc. All rights reserved. 3
Change capability
DNA/fabric/norm through individual
competencies and integrated CM approaches
Change management
Catalyzing individual transitions
to deliver organizational results

4. © Prosci Inc. All rights reserved.
Change management:
CHānj ‘manijmǝnt
Catalyzing
individual transitions
to deliver
organizational results
4

5. © Prosci Inc. All rights reserved.
Change Management
is about closing the gap
Requirements Results
Outputs Outcomes
Specifications Sustainment
Installation Realization
Solutions Benefits5

6. © Prosci Inc. All rights reserved.
Change management helps
mitigate mission critical project risks
6

7. © Prosci Inc. All rights reserved.
Gartner BPM Summit
Dec 12, 2014
Prosci Webinar
Feb 11, 2015
Change management is how you
capture people-dependent ROI
7

8. © Prosci Inc. All rights reserved.
16%
46%
77%
96%
0%
100%
Poor Fair Good Excellent
Change Management Effectiveness
Percent who met or
exceeded objectives
Change management correlates
directly with project success
6x
Increase in likelihood
of meeting objectives
with excellent change
management
8

9. © Prosci Inc. All rights reserved. 9
Change capability
DNA/fabric/norm through individual
competencies and integrated CM approaches
Change management
Catalyzing individual transitions
to deliver organizational results

10. © Prosci Inc. All rights reserved.
Enterprise Change Management
Org change capability
10
CM
Build
Individual
Competencies
Integrate into
Changes, Projects
and Programs
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR®
Model
Prosci®
3-Phase
Process
Execs &
Senior Leaders
Front-Line
Associates
Middle Managers
& Supervisors
Initiate Plan Design Develop Deploy Sustain

11. © Prosci Inc. All rights reserved.
Internalize ABC
of sponsors
Internalize CLARC
role in change
Expect and
Thrive in Change
Design solutions
with adoption
and usage in mindExecs &
Senior Leaders
Front-Line
Associates
Middle Managers
& Supervisors
Individual Competencies
11

12. © Prosci Inc. All rights reserved.
Individual Competencies
12
Hiring
On-boarding
Training
Coaching
Objectives
Competency
Models
Development
Plans
Performance
Reviews
Execs &
Senior Leaders
Front-Line
Associates
Middle Managers
& Supervisors

13. © Prosci Inc. All rights reserved.
Individual Competencies
Research-based, Role-based Training
13
Prosci’s Holistic Approach Key Change Enabling Roles
Senior Leadership
Change Practitioners
Project Teams
Middle Managers
Front Line Employees
Sponsor Program (1/2 day)
Practitioner Program (3 day)
PM Program (1/2 day)
Manager Program (1 day)
Employee Program (1 day)
Role-BasedTraining
CoachingSupport

14. © Prosci Inc. All rights reserved.
Integrate into Changes,
Projects and Programs
14
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR ®
Model
Prosci®
3-Phase
Process

15. © Prosci Inc. All rights reserved.
Integrate into Changes,
Projects and Programs
15
Initiate Plan Design Develop Deploy Sustain
Requirement at initiation
Inventory impacted groups
Define their changes
Integrate CM into
project gates
Integrate CM into
standard reviews
Measure success at
benefit realization,
project execution,
AND individual
transition levels
Align “people side”
and technical side
activities
Create customized
and scaled strategy
Resource CM

16. © Prosci Inc. All rights reserved.
Initiate Plan Design Develop Deploy Sustain
16
Project
Health
Change
Scorecard
Best Practice
Alignment
CMROI
Calculation
ADKAR
Progress
Adoption
contribution
Installation
contribution
100%
50%
36%
3-Phase
Process
Phase 1:
Preparing for Change
Phase 2:
Managing Change
Phase 3:
Reinforcing Change
Integrate into Changes, Projects and Programs

17. © Prosci Inc. All rights reserved.
Enterprise Change Management
Org change capability
17
CM
Build
Individual
Competencies
Integrate into
Changes, Projects
and Programs
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Strategy Plans Measures
General
Project
Lifecycle
Individual
Change Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci®
ADKAR®
Model
Prosci®
3-Phase
Process
Execs &
Senior Leaders
Front-Line
Associates
Middle Managers
& Supervisors
Initiate Plan Design Develop Deploy Sustain
Learn how: solutions@prosci.com

18. © Prosci Inc. All rights reserved.
Prosci Solution
Delivering organizational results by
catalyzing individual transitions
http://www.prosci.com | http://blog.prosci.com
changemanagement@prosci.com
Build individual change competencies
Apply change management on initiatives
Embed organizational change capability
http://www.prosci.com
solutions@prosci.com
18

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Contact Prosci
solutions@prosci.com
www.prosci.com
Connect with Tim:
www.linkedin.com/in/timcreasey
@timcreasey