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Can Social Architecture Fix Your
Broken Change Program?
Luc Galoppin
Why should you care?
• Installation mindset  Install the change
• Realisation mindset  reach the intended goals of the change
• Sustainability mindset  build ownership around the future state
What will we cover during this webinar?
1. Understanding social spaces
2. Shaping social spaces
3. Holding social spaces
4. Healing social spaces
What is Social Architecture?
Social Architecture is the intentional design of
social spaces that enable the collective potential of a
team, an organization or a community.
What is Social Architecture?
Social Architecture is the intentional design of
social spaces that enable the collective potential of a
team, an organization or a community.
An active
intervention…
… into social
scripts
… to enable safe
development
We cannot
‘not be in a space’
Georges Perec
Espèces d’espaces
“Vivre, c’est passer d’un
espace à un autre, en
essayant le plus possible à
ne pas se cogner.”
“To live is to move from one space to another,
trying as much as possible not to hurt yourself.”
Image
taken
from
Wikipedia
Each space is scripted
This is a
social
script
This is also a
social script
And this as well
And this as well
Notice how each
separate
conversation on
your smartphone is
a different social
script.
We belong to multiple social scripts
Robert Sapolsky – Stanford University
Behave: The Biology of Humans at Our Best and Worst
As a species we are unique in
that we belong to multiple
hierarchies and that we are
fantastically attuned to status
differences.
We belong to multiple social scripts
… and our human
brains are perfectly
wired to make sense
status differences
and kinship in each
context.
Matrix shifts: nature’s blueprint for human
development
Joseph Chilton Pearce
The Magical Child
Each matrix is a source of possibility, a
source of energy to explore that
possibility, and a safe place within
which that exploration can take place.
Image
taken
from
ttfuture.org
Matrix shifts: nature’s blueprint for human
development
Joseph Chilton Pearce
The Magical Child
Image
taken
from
ttfuture.org
Nature’s blueprint for human
development provides for several
matrix shifts: from the womb to
the mother to the earth (an ever-
widening circle of the terrain
surrounding the mother) to the
self (becoming one’s own matrix)
to increasingly abstract matrices
of higher consciousness.
Nature’s blueprint for human
development provides for several
matrix shifts: from the womb to
the mother to the earth (an ever-
widening circle of the terrain
surrounding the mother) to the
self (becoming one’s own matrix)
to increasingly abstract matrices
of higher consciousness.
Matrix shifts: nature’s blueprint for human
development
Social Architecture = facilitating matrix shifts
As a child… As an adult…
Development of the Self Development of the Social Self
What will we cover during this webinar?
1. Understanding social spaces
2. Shaping social spaces
3. Holding social spaces
4. Healing social spaces
Shaping social spaces
Understanding the
components of a social
spaces helps us to actively
shape them:
• Membership  Roles
• Influence  Authorship
(and though it: dignity)
• Reinforcement  Autonomy
(Peter Block: 6 elements of a powerful invitation)
• Shared Journey  Narrative constuction
What will we cover during this webinar?
1. Understanding social spaces
2. Shaping social spaces
3. Holding social spaces
4. Healing social spaces
Authenticity: internal resonance
Who I am How I show up
Authenticity
Gabor Maté
The Myth of Normal: Trauma, Illness and Healing in a Toxic Culture
The quality of being true to
oneself and the capacity to
shape one’s own life from a
deep knowledge of that self.
Knowing our gut feelings
when they arise and honoring
them.
Image
taken
from
Wikipedia
Collective engagement happens here & now
Belonging occurs when we tell others what gifts we received.
When that happens in the present moment, community is built.
Internal resonance:
“It’s safe to be me”
External resonance:
“The space is safe to connect”
Internal resonance:
“It’s safe to be me”
The full spectrum of a Social Architect
What will we cover during this webinar?
1. Understanding social spaces
2. Shaping social spaces
3. Holding social spaces
4. Healing social spaces
Role ambiguity
Robert Sapolsky – Stanford University
Behave: The Biology of Humans at Our Best and Worst
We find it deeply unsettling, with
the amygdala leading front and
center, when status differences
are ambiguous and shifting.
Fractured communities: 2 types of disconnect
Internal dissonance:
“It’s unsafe to be me”
External dissonance:
“The space is unsafe to connect”
The paradox of Protocol
Autonomy is the road less traveled
• Accountability is the price of joining
• Agency: getting out of the victim role
• Accept that refusal is possible
• No rescuing or persecution
When you are in charge…
When you’re not the boss…
The paradox of Accountability
The good news: this
too is a social script!
• You don’t need a complete organization culture to
turn around if you know how to shape a social
space.
• Discover micro-moments of Shakleton in your daily
practice by asking every time you gather people:
How participative do I want this moment to be?
Next: be explicit about the protocol to the group.
• Create micro-moments of Ghandi (“be the
change”) in your daily practice by demonstrating
vulnerability
Response flexibility
Gabor Maté
The Myth of Normal: Trauma, Illness and Healing in a Toxic Culture
I can choose vulnerability over
victimhood.
Vulnerability is a prerequisite
for development and
resonance
Image
taken
from
Wikipedia
So where do we start?
Amy Edmondson – Harvard Business School
So where do we start? When you are in charge…
When you’re not the boss…
Conclusion: a resonance seeking process
On a napkin
1. If we want to reach sustainable ownership at the end of a change program,
then we need to work on belonging and collective engagement.
2. Belonging occurs when we tell others what gifts we received.
When that happens in the present moment, community is built.
3. But for that to occur, we need to cultivate accountability and provide psychological safety.
4. The good news is that we have biology on our side, because humans are
uniquely wired to belong to multiple social spaces.
5. Once we understand the components of social spaces, we can start to shape and hold them.

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Can Social Architecture Fix Your Broken Change Program.pdf

  • 1. Can Social Architecture Fix Your Broken Change Program? Luc Galoppin
  • 2. Why should you care? • Installation mindset  Install the change • Realisation mindset  reach the intended goals of the change • Sustainability mindset  build ownership around the future state
  • 3. What will we cover during this webinar? 1. Understanding social spaces 2. Shaping social spaces 3. Holding social spaces 4. Healing social spaces
  • 4. What is Social Architecture? Social Architecture is the intentional design of social spaces that enable the collective potential of a team, an organization or a community.
  • 5. What is Social Architecture? Social Architecture is the intentional design of social spaces that enable the collective potential of a team, an organization or a community. An active intervention… … into social scripts … to enable safe development
  • 6. We cannot ‘not be in a space’ Georges Perec Espèces d’espaces “Vivre, c’est passer d’un espace à un autre, en essayant le plus possible à ne pas se cogner.” “To live is to move from one space to another, trying as much as possible not to hurt yourself.” Image taken from Wikipedia
  • 7. Each space is scripted
  • 9. This is also a social script
  • 10. And this as well And this as well
  • 11. Notice how each separate conversation on your smartphone is a different social script.
  • 12. We belong to multiple social scripts Robert Sapolsky – Stanford University Behave: The Biology of Humans at Our Best and Worst As a species we are unique in that we belong to multiple hierarchies and that we are fantastically attuned to status differences.
  • 13. We belong to multiple social scripts … and our human brains are perfectly wired to make sense status differences and kinship in each context.
  • 14. Matrix shifts: nature’s blueprint for human development Joseph Chilton Pearce The Magical Child Each matrix is a source of possibility, a source of energy to explore that possibility, and a safe place within which that exploration can take place. Image taken from ttfuture.org
  • 15. Matrix shifts: nature’s blueprint for human development Joseph Chilton Pearce The Magical Child Image taken from ttfuture.org Nature’s blueprint for human development provides for several matrix shifts: from the womb to the mother to the earth (an ever- widening circle of the terrain surrounding the mother) to the self (becoming one’s own matrix) to increasingly abstract matrices of higher consciousness.
  • 16. Nature’s blueprint for human development provides for several matrix shifts: from the womb to the mother to the earth (an ever- widening circle of the terrain surrounding the mother) to the self (becoming one’s own matrix) to increasingly abstract matrices of higher consciousness. Matrix shifts: nature’s blueprint for human development
  • 17. Social Architecture = facilitating matrix shifts As a child… As an adult… Development of the Self Development of the Social Self
  • 18. What will we cover during this webinar? 1. Understanding social spaces 2. Shaping social spaces 3. Holding social spaces 4. Healing social spaces
  • 19. Shaping social spaces Understanding the components of a social spaces helps us to actively shape them: • Membership  Roles • Influence  Authorship (and though it: dignity) • Reinforcement  Autonomy (Peter Block: 6 elements of a powerful invitation) • Shared Journey  Narrative constuction
  • 20. What will we cover during this webinar? 1. Understanding social spaces 2. Shaping social spaces 3. Holding social spaces 4. Healing social spaces
  • 22. Authenticity Gabor Maté The Myth of Normal: Trauma, Illness and Healing in a Toxic Culture The quality of being true to oneself and the capacity to shape one’s own life from a deep knowledge of that self. Knowing our gut feelings when they arise and honoring them. Image taken from Wikipedia
  • 23. Collective engagement happens here & now Belonging occurs when we tell others what gifts we received. When that happens in the present moment, community is built. Internal resonance: “It’s safe to be me” External resonance: “The space is safe to connect” Internal resonance: “It’s safe to be me”
  • 24. The full spectrum of a Social Architect
  • 25. What will we cover during this webinar? 1. Understanding social spaces 2. Shaping social spaces 3. Holding social spaces 4. Healing social spaces
  • 26. Role ambiguity Robert Sapolsky – Stanford University Behave: The Biology of Humans at Our Best and Worst We find it deeply unsettling, with the amygdala leading front and center, when status differences are ambiguous and shifting.
  • 27. Fractured communities: 2 types of disconnect Internal dissonance: “It’s unsafe to be me” External dissonance: “The space is unsafe to connect” The paradox of Protocol
  • 28. Autonomy is the road less traveled • Accountability is the price of joining • Agency: getting out of the victim role • Accept that refusal is possible • No rescuing or persecution When you are in charge… When you’re not the boss… The paradox of Accountability
  • 29. The good news: this too is a social script! • You don’t need a complete organization culture to turn around if you know how to shape a social space. • Discover micro-moments of Shakleton in your daily practice by asking every time you gather people: How participative do I want this moment to be? Next: be explicit about the protocol to the group. • Create micro-moments of Ghandi (“be the change”) in your daily practice by demonstrating vulnerability
  • 30. Response flexibility Gabor Maté The Myth of Normal: Trauma, Illness and Healing in a Toxic Culture I can choose vulnerability over victimhood. Vulnerability is a prerequisite for development and resonance Image taken from Wikipedia
  • 31. So where do we start? Amy Edmondson – Harvard Business School
  • 32. So where do we start? When you are in charge… When you’re not the boss…
  • 33. Conclusion: a resonance seeking process
  • 34. On a napkin 1. If we want to reach sustainable ownership at the end of a change program, then we need to work on belonging and collective engagement. 2. Belonging occurs when we tell others what gifts we received. When that happens in the present moment, community is built. 3. But for that to occur, we need to cultivate accountability and provide psychological safety. 4. The good news is that we have biology on our side, because humans are uniquely wired to belong to multiple social spaces. 5. Once we understand the components of social spaces, we can start to shape and hold them.