1. The Manager
Chapter 12
as Leader
Chapter 12
©2008 Thomson/South-Western
1 The Manager as Leader

2. Lesson 12.1
The Importance of Leadership
Goals
 Recognize the importance of leadership and
human relations.
 Identify important leadership characteristics
and types of power.
 Describe four types of power available to
leaders.
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2 The Manager as Leader

3. What Is Leadership?
Leadership — ability to influence individuals
and groups to cooperatively achieve
organizational goals
Leader — manager who earns the respect and
cooperation of employees to effectively
accomplish the work of the organization
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3 The Manager as Leader

4. Basic Leadership Traits
 Intelligence  Honesty
 Judgment  Courage
 Objectivity  Confidence
 Initiative  Stability
 Dependability  Understanding
 Cooperation
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4 The Manager as Leader

5. Management Power
POSITION POWER REWARD POWER
comes from manager’s based on the ability
position in the to control
organization rewards and punishments
IDENTITY POWER EXPERT POWER
given to people because given to people because of
others identify with and their superior knowledge
want to be accepted by them about the work
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5 The Manager as Leader

6. Lesson 12.2
Developing Leadership Skills
Goals
 Discuss why businesses value leadership
skills of managers and employees.
 Identify and define five important human
relations skills.
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6 The Manager as Leader

7. Human Relations Skills
 Self-understanding
 Understanding others
 Communication
 Team building
 Developing job satisfaction
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7 The Manager as Leader

8. Lesson 12.3 Leadership Styles
Goals
 Describe three views of employees that
affect the amount of management
supervision.
 Differentiate among three leadership styles.
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8 The Manager as Leader

9. Management Views of Employees
 Close management — employees must be
closely managed to perform well
 Limited management — employees enjoy
their work and do not need close supervision
and control
 Flexible management — managers’ flexible
views of employees allow flexibility in their
treatment
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9 The Manager as Leader

10. Leadership Styles
 Autocratic leader — gives direct, precise
orders and detailed instructions; seldom
consults with employees
 Democratic leader — encourages workers
to share in decision making
 Open leader — gives little or no direction
 Situational leader — matches actions and
decisions to the circumstances
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10 The Manager as Leader

11. Lesson 12.4
Dealing with Employee Problems
Goals
 Recognize when and how to deal with the
personal problems of employees.
 Discuss why work rules are needed in
organizations.
 Describe how managers should respond to
employee rules violations.
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11 The Manager as Leader

12. Dealing with Employee Problems
 Handling difficult personal problems
 Applying work rules (regulations created to
maintain an effective working environment in
a business)
 Responding to rules violations
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12 The Manager as Leader