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  2. 2. CHAPTER OVERVIEW 1-The Importance of Leadership 2- Leadership Traits and Sources of Power 3-Leader Behavior 4-Choosing a Leadership Style 5-Conclusion4/13/2012 2
  3. 3. THE IMPORTANCE OF LEADERSHIP Leadership is the process of influencing people to willingly perform in ways that lead to accomplishments of an organization’s goals (p:232) Leadership in hotels • Develop their staffs • Build a good management team • Be motivators • Be good delegators • Be good communicators • Be caring, trustworthy, and consistent.4/13/2012 3
  4. 4. LEADERSHIP TRAITS AND SOURCES OF POWER Leadership traits • Strong need for achievement and self- actualization • Good supervisory skill and intelligent • Decisive and self-confident • High energy level • Learning towards being perfectionist4/13/2012 4
  5. 5. Sources of leader power • Reward power • Coercive power • Legitimate power • Referent power • Expert power4/13/2012 5
  6. 6. LEADER BEHAVIOR Leadership behavior in the work place towards subordinates Authoritarian VS Participative AUTHORITARIAN PARTICIPATIVE Uses of leader’s power to enforce Involves both leader and follower in obedience, to control, to command a process of joint decision making and to make decision Better for subordinates to listen to Superior ask for subordinates the leader’s instruction participation in sharing opinions More concern about the production Usually due to situation which need and profit to concern on subordinates Ex: cut cost and portion of the foods Ex: Manager let banquet captain to production handle events with their own skills4/13/2012 6
  7. 7. Advantages and DisadvantagesType of Advantages DisadvantagesLeadership Manager with authoritarian can show the • No chance and space for employees toAuthoritarian image as a leader share knowledge and opinion Can avoid for too many works that • Managers will only talk to employees postponed when they make mistake Fast job and cut time • Create an environment of fear and Easiest and most natural leadership style resentment for managers • Leading to high turnoverParticipative • Can do variety of job at the same time • Need more time to solve the problem occur • Lead to greater creativity and result to more • Information/ strategy shared to employees effective tasks will be risk • Managers expect their employees easily • Less effective with unskilled/ lack of understand their job description knowledge employees • More mutual respect and communication • Some employees will not follow the between superior and subordinate procedures, as long as the job can be done4/13/2012 7
  8. 8. Factors Affecting Leadership Style The personality of the follower  Dependent employees respond more to authoritarian  Employees who are lack of knowledge and skills (authoritarian)  Independence employees refer to participative style  Employees with ability communication skills (participative) The nature of the tasks  Managers who want to achieve high profit during peak season tend to use authoritarian  Participative – more effective for a common sense task4/13/2012 8
  9. 9. GMs Leadership Behavior GMs are more concern on profit and achievement Concern with the ins and outs of the hotel Must respond clearly in the authoritarian and participative leadership Most GMs tend to be more autocratic rather than democratic Decision-making process – need to work with subordinates Usually during complex problems in the management GMs are straightforward towards employees – terminate them directly if they cannot perform4/13/2012 9
  10. 10. Consideration and Initiating Consideration: concern more towards people/employee Initiating: concern on task and production The management grid model:4/13/2012 10
  11. 11. GMs Leadership: Task VS People GMs must play role in controlling profit and employee welfare Most GMs will concern more on initiating structure GMs want to achieve high performance and expect everything to be perfect Too higher expectation will lead to pressure and stressful environment Most successful GMs will concern more towards people who worked for them GMs are less interesting on consideration4/13/2012 11
  12. 12. LEADERSHIP STYLE• Leader need to be flexible.• Cannot always be effective by being participative or authoritarian or any consideration is best under all circumstances.• Knowing when to behave in certain way and alter the leadership style is important.4/13/2012 12
  13. 13. “When one person (A) exerts influence over another (B) its sometimes difficult to determine if it’s A’s behavior that causes B to act in a certain way or just the opposite (that is, B’s behavior causes A to act in a certain way).4/13/2012 13
  14. 14. CHOOSING A LEADERSHIP STYLE4 important aspects of leadership behavior by Hershey and Blanchard:• Job maturity – The skill, training and experience a follower brings to a job.• Psychological maturity – A follower’s self-confidence and self-image.• Immature follower –Would be inexperienced, untrained, and possess little self-confidence.• Mature follower – Highly skilled, well-qualified, possess considerable self-esteem and confidence.4/13/2012 14
  15. 15. How General Manager Act’sExperience subordinate Experience subordinate•Subordinate do their job •Coached and trained•Gives a lot of freedom •Balance between hands-on and hands-off•Let the subordinates with themanager4/13/2012 15
  16. 16. Leadership StyleLeadership Behavior Leadership StyleA-I and A-II Autocratic decisions.C-I and C-II Consultative decision making.G-II Democratic or group decision making. See page 252, table 10-1 for the explanation of Possible Leadership Styles4/13/2012 16
  17. 17. GMs Decision Making GMs can make and authoritarian or others participations. They make decision based on the situation and seemed to alter their behavior according to the situation. GMs also must allow some decision to be make differently for better acceptance and commitment among the subordinates.4/13/2012 17
  18. 18. CONCLUSION  Person can be a manager but not a leader.  Sometimes people deliver their job or their behavior without leadership  Leadership is a process of getting the willing cooperation of employee to perform better with organizational goal.  Leadership style is very important in decision making process.4/13/2012 18