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DR. JAMES M. ALO, RN,MAN,MAP,PHD
   The process of leading.
   Those entities that
    perform one or more
    acts of leading.
   The ability to affect
    human behavior so as to
    accomplish a mission
    designated by the leader
   It is the process of encouraging &
    helping others to work enthusiastically
    towards objectives.

   It is the relationship in which one person
    (the leader) influences others to work
    together willingly on related tasks to
    attain goals desired by the leader & or
    group.




                             drjma   11/12/2012
   The leader has responsibility for the
    followers.
   Leaders have a responsibility
    towards society and those who are
    disadvantaged.
   People who want to help others
    best do this by leading them.




                         drjma   11/12/2012
drjma   11/12/2012
   The classical approach
   Manager retains as much power
    and decision making authority as
    possible
   Does not consult staff, nor
    allowed to give any input
   Staff expected to obey orders
    without receiving any
    explanations
   Structured set of rewards and
    punishments
   Greatly criticized during
    the past 30 years
   • Gen X staff highly
    resistant
   • Autocratic leaders:
   • Rely on threats and
  punishment to influence
staff
 • Do not trust staff
 • Do not allow for
  employee input
• Sometimes the most effective style to use
• When:
   New, untrained staff do not know which tasks to
    perform or which procedures to follow
   Effective supervision provided only through detailed
    orders and instructions
   Staff do not respond to any other leadership style
    􀂉 Limited time in which to make a decision
    􀂉 A manager’s power challenged by staff
    􀂉 Work needs to be coordinated with another
        department or organization


                                         drjma   11/12/2012
   • When:
    􀂉 Staff become tense, fearful, or resentful
    􀂉 Staff expect their opinions heard
    􀂉 Staff depend on their manager to make all
    their decisions
    􀂉 Low staff morale, high turnover and
    absenteeism and work stoppage




                                  drjma   11/12/2012
   Manages “by the
    book¨
   Everything done
    according to
    procedure or policy
   If not covered by the
    book, referred to the
    next level above
   A police officer not a
    leader
   Enforces the rules
   When:
   􀂉 Staff performing routine tasks over and
    over
    􀂉 Staff need to understand certain
    standards or procedures.
    􀂉 Safety or security training conducted
    􀂉 Staff performing tasks that require
    handling cash



                                   drjma   11/12/2012
   When:
   􀂉 Work habits form that are hard to break,
    especially if they are no longer useful
    􀂉 Staff lose their interest in their jobs and
    in their co-workers
    􀂉 Staff do only what is expected of them
    and no more




                                     drjma   11/12/2012
   • Also known as
    participative style
   • Encourages staff to be
    a part of the decision
    making
   • Keeps staff informed
    about everything that
    affects their work and
    shares decision making
    and problem solving
    responsibilities
   Encourages decision making
    from different perspectives – leadership may
    be emphasised throughout the organization
    ◦ Consultative: process of
      consultation before decisions are
      taken
    ◦ Persuasive: Leader takes decision
      and seeks to persuade others that
      the decision is correct


                                 drjma   11/12/2012
   A coach who has the final say,
    but gathers information from
    staff before making a decision

   Produce high quality and high
    quantity work for long periods of
    time

   Staff like the trust they receive
    and respond with cooperation,
    team spirit, and high morale
   Develops plans to help staff
    evaluate their own performance

   Allows staff to establish goals

   Encourages staff to grow on the
    job and be promoted

   Recognizes and encourages
    achievement
   When:
   Wants to keep staff informed about matters that
    affect them.
   Wants staff to share in decision-making and
    problem-solving duties.
   Wants to provide opportunities for staff to develop a
    high sense of personal growth and job satisfaction.
   A large or complex problem that requires lots of
    input to solve
   Changes must be made or problems solved that
    affect staff
    Want to encourage team building and participation



                                         drjma   11/12/2012
   Not enough time to get everyone’s input
   Easier and more cost-effective for the manager
    to make the decision
   Can’t afford mistakes
   Manager feels threatened by this type of
    leadership
   Staff safety is a critical concern




                                   drjma   11/12/2012
   Also known as the “hands-
    off¨ style
   The manager provides little or
    no direction and gives staff as
    much freedom as possible
   All authority or power given to
    the staff and they determine
    goals, make decisions, and
    resolve problems on their own
   Staff highly skilled,
    experienced, and
    educated
   Staff have pride in their
    work and the drive to do
    it successfully on their
    own
   Outside experts, such as
    staff specialists or
    consultants used
   Staff trustworthy and
    experienced
   Staff feel insecure at the unavailability of a
    manager
   The manager cannot provide regular feedback
    to staff on how well they are doing
   Managers unable to thank staff for their good
    work
   The manager doesn’t understand his or her
    responsibilities and hoping the staff cover for
    him or her



                                    drjma   11/12/2012
   While the proper leadership style depends on the situation,
    there are three other factors that also influence which
    leadership style to use.

   1. The manager’s personal background. What personality,
    knowledge, values, ethics, and experiences does the manager
    have. What does he or she think will work?

   2. The employees being supervised. Employees are
    individuals with different personalities and backgrounds. The
    leadership style managers use will vary depending upon the
    individual employee and what he or she will respond best to.

   3. The company. The traditions, values, philosophy, and
    concerns of the company will influence how a manager



                                             drjma   11/12/2012
drjma   11/12/2012
   Using an authoritarian style on a new
    employee who is just learning the job. The
    leader is competent and a good coach. The
    employee is motivated to learn a new skill.
    The situation is a new environment for the
    employee.

   Using a participative (DEMOCRATIC) style with
    a team of workers who know their job. The
    leader knows the problem well, but he wants
    to create a team where the employees take
    ownership of the project. The employees
    know their jobs and want to become part of
    the team. The situation allows time.

                                   drjma   11/12/2012
   Using a delegative style with a worker who
    knows more about the job than you. You
    cannot do everything! The employee needs
    to take ownership of her job. Also, the
    situation might call for you to be at other
    places doing other things.

   Using ALL: Telling your employees that a
    procedure is not working correctly and a
    new one must be established (authoritarian).
    Asking for their ideas and input on creating
    a new procedure (participative). Delegating
    tasks in order to implement the new
    procedure (delegative).
                                  drjma   11/12/2012
   “Case Analysis of a Nurse Leader or
    Manager”

   Identify a nurse you consider as a Leader
    or Manager and describe briefly the
    person’s role/job/position/ and why you
    selected him/her.




                               drjma   11/12/2012
Journal I

   What leadership style is used by the nurse?
   What style of leadership is evident in the
    person?
   What power is used by the person as a
    Leader or Manager?




                                 drjma   11/12/2012
   Life and leadership in the service of the
    Lord.

   Nurse leaders should use their gifts from
    God according to the grace given to them.

   They should talk of God’s message if they
    are gifted with the talent to speak in
    proportion to their faith: if to serve, they
    should serve; if to teach, they should teach;
    if to encourage other people, they should
    do so.

                                  drjma   11/12/2012
   They should share with others generously; if they
    have the authority, they should work hard, and
    they should show acts of mercy with cheerfulness.

   In nursing, is selfless commitment and devotion to
    duty.

   It recognizes the necessity of providing holistic
    care to patient – physically and spiritually.

   Nurse leaders are duty-bound in the promotion of
    spiritual environment for their patients.




                                       drjma   11/12/2012
   A practical philosophy focusing
    on people who choose to serve
    first and then lead as a way of
    expanding service
   Servant leaders are "servants
    first" with the object of making
    sure that other people's highest
    priority needs are being served
   Leaders put the needs of their
    followers first; these leaders rare
    in business
      The term “CASAGRA Transformative
    Leadership” is a psycho-spiritual model and
    coined after the name of the investigator.
    This consists of the three S’s namely:
    Servant-leader spirituality, Self-mastery, and
    Special expertise in nursing.




                                    drjma   11/12/2012
   Make change happen in:
   Self,
   Others,
   Groups, and
   Organizations
   Charisma a special leadership
    style commonly associated with
    transformational leadership;
    extremely powerful, extremely
    hard to teach
drjma   11/12/2012
Paternalistic style

   Leader acts as a ‘father figure’
   Paternalistic leader makes decision but
    may consult
   Believes in the need to support staff




                           drjma   11/12/2012
Authoritative Style
   Clear about what he is doing and
    why he is doing it
   Instills the same clarity in his
    followers
   Determines the end and leaves the
    choice of means to his people.




                       drjma   11/12/2012
Benevolent style

   Keeps employees happy & in
    harmony
   Ensures better communication
   Relationship builder




                        drjma   11/12/2012
Coaching style

   Helps employees to identify their
    strengths & weakness
   Aligning employees
   Encourages long term development
   Issues challenging assignments




                       drjma   11/12/2012
Leadership style…
      Pacesetting style
   Sets high standards and adheres on
    it
   Passionate about increase in quality
    and productivity
   You perform or leave organization
    is the attitude




                         drjma   11/12/2012
drjma   11/12/2012
   Ability to impose the will of one person or
    group to bring about certain behaviors in
    other persons or groups.




                                    drjma   11/12/2012
   Legitimate - power through official
    authority from the organization.

   Referrent - power through charisma
    and personal characteristics.

   Reward - power through providing
    rewards or promise of reward to
    others.




                         drjma   11/12/2012
   Expert - power through possession
    of special knowledge, skill or
    ability

   Coercive - power though fear,
    threat or coercion

   Connection - power from coalition
    of individuals working together




                        drjma   11/12/2012
   Legitimate right to give commands, to
    act in the interest of an organization.

   Conferred power to perform a service.

   Authority is given and can be taken
    away

   Authority is conferred as part of an
    exchange


                             drjma   11/12/2012
   Formal Authority: comes with various
    powers of the office and it is granted
    because the office holder promises to
    meet a set of explicit expectations (job
    descriptions, legislated mandates, etc.).




                               drjma   11/12/2012
   SOURCES OF POSITIONAL POWER
   Formal authority
   Relevance
   Centrality
   Autonomy
   Visibility




                            drjma   11/12/2012
   Informal Authority: rests on trust
    and comes with “the power to
    influence attitude or behavior
    beyond compliance.”

   Trust: Predictability on values and
    skills.




                         drjma   11/12/2012
   SOURCES OF PERSONAL POWER

   Expertise
   Track record
   Attractiveness
   Effort




                           drjma   11/12/2012
drjma   11/12/2012
As for the best leaders,
       People do not notice
          Their existence

  The next best, the people honor
            And praise
     The next, the people fear
   And the next, the people hate

When the best leader’s work is done
The people say, “we did it ourselves”



                             drjma   11/12/2012
The six most important words:


"I admit I made
   a mistake"

                      drjma   11/12/2012
The five most important words:


"You did a good
     job"

                     drjma   11/12/2012
The four most important words:


 "What is your
   opinion"

                      drjma   11/12/2012
The three most important words:


"If you, please."


                      drjma   11/12/2012
The two most important words:


  "Thank you"


                    drjma   11/12/2012
The one most important word:


         "We"


                      drjma   11/12/2012
The least most important word:


            "I"


                       drjma   11/12/2012
Leadership.drjma
Leadership.drjma

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Leadership.drjma

  • 1. DR. JAMES M. ALO, RN,MAN,MAP,PHD
  • 2. The process of leading.  Those entities that perform one or more acts of leading.  The ability to affect human behavior so as to accomplish a mission designated by the leader
  • 3. It is the process of encouraging & helping others to work enthusiastically towards objectives.  It is the relationship in which one person (the leader) influences others to work together willingly on related tasks to attain goals desired by the leader & or group. drjma 11/12/2012
  • 4. The leader has responsibility for the followers.  Leaders have a responsibility towards society and those who are disadvantaged.  People who want to help others best do this by leading them. drjma 11/12/2012
  • 5. drjma 11/12/2012
  • 6. The classical approach  Manager retains as much power and decision making authority as possible  Does not consult staff, nor allowed to give any input  Staff expected to obey orders without receiving any explanations  Structured set of rewards and punishments
  • 7. Greatly criticized during the past 30 years  • Gen X staff highly resistant  • Autocratic leaders:  • Rely on threats and punishment to influence staff  • Do not trust staff  • Do not allow for employee input
  • 8. • Sometimes the most effective style to use • When:  New, untrained staff do not know which tasks to perform or which procedures to follow  Effective supervision provided only through detailed orders and instructions  Staff do not respond to any other leadership style  􀂉 Limited time in which to make a decision  􀂉 A manager’s power challenged by staff  􀂉 Work needs to be coordinated with another department or organization drjma 11/12/2012
  • 9. • When:  􀂉 Staff become tense, fearful, or resentful  􀂉 Staff expect their opinions heard  􀂉 Staff depend on their manager to make all their decisions  􀂉 Low staff morale, high turnover and absenteeism and work stoppage drjma 11/12/2012
  • 10. Manages “by the book¨  Everything done according to procedure or policy  If not covered by the book, referred to the next level above  A police officer not a leader  Enforces the rules
  • 11. When:  􀂉 Staff performing routine tasks over and over  􀂉 Staff need to understand certain standards or procedures.  􀂉 Safety or security training conducted  􀂉 Staff performing tasks that require handling cash drjma 11/12/2012
  • 12. When:  􀂉 Work habits form that are hard to break, especially if they are no longer useful  􀂉 Staff lose their interest in their jobs and in their co-workers  􀂉 Staff do only what is expected of them and no more drjma 11/12/2012
  • 13. • Also known as participative style  • Encourages staff to be a part of the decision making  • Keeps staff informed about everything that affects their work and shares decision making and problem solving responsibilities
  • 14. Encourages decision making from different perspectives – leadership may be emphasised throughout the organization ◦ Consultative: process of consultation before decisions are taken ◦ Persuasive: Leader takes decision and seeks to persuade others that the decision is correct drjma 11/12/2012
  • 15. A coach who has the final say, but gathers information from staff before making a decision  Produce high quality and high quantity work for long periods of time  Staff like the trust they receive and respond with cooperation, team spirit, and high morale
  • 16. Develops plans to help staff evaluate their own performance  Allows staff to establish goals  Encourages staff to grow on the job and be promoted  Recognizes and encourages achievement
  • 17. When:  Wants to keep staff informed about matters that affect them.  Wants staff to share in decision-making and problem-solving duties.  Wants to provide opportunities for staff to develop a high sense of personal growth and job satisfaction.  A large or complex problem that requires lots of input to solve  Changes must be made or problems solved that affect staff  Want to encourage team building and participation drjma 11/12/2012
  • 18. Not enough time to get everyone’s input  Easier and more cost-effective for the manager to make the decision  Can’t afford mistakes  Manager feels threatened by this type of leadership  Staff safety is a critical concern drjma 11/12/2012
  • 19. Also known as the “hands- off¨ style  The manager provides little or no direction and gives staff as much freedom as possible  All authority or power given to the staff and they determine goals, make decisions, and resolve problems on their own
  • 20. Staff highly skilled, experienced, and educated  Staff have pride in their work and the drive to do it successfully on their own  Outside experts, such as staff specialists or consultants used  Staff trustworthy and experienced
  • 21. Staff feel insecure at the unavailability of a manager  The manager cannot provide regular feedback to staff on how well they are doing  Managers unable to thank staff for their good work  The manager doesn’t understand his or her responsibilities and hoping the staff cover for him or her drjma 11/12/2012
  • 22. While the proper leadership style depends on the situation, there are three other factors that also influence which leadership style to use.  1. The manager’s personal background. What personality, knowledge, values, ethics, and experiences does the manager have. What does he or she think will work?  2. The employees being supervised. Employees are individuals with different personalities and backgrounds. The leadership style managers use will vary depending upon the individual employee and what he or she will respond best to.  3. The company. The traditions, values, philosophy, and concerns of the company will influence how a manager drjma 11/12/2012
  • 23. drjma 11/12/2012
  • 24. Using an authoritarian style on a new employee who is just learning the job. The leader is competent and a good coach. The employee is motivated to learn a new skill. The situation is a new environment for the employee.  Using a participative (DEMOCRATIC) style with a team of workers who know their job. The leader knows the problem well, but he wants to create a team where the employees take ownership of the project. The employees know their jobs and want to become part of the team. The situation allows time. drjma 11/12/2012
  • 25. Using a delegative style with a worker who knows more about the job than you. You cannot do everything! The employee needs to take ownership of her job. Also, the situation might call for you to be at other places doing other things.  Using ALL: Telling your employees that a procedure is not working correctly and a new one must be established (authoritarian). Asking for their ideas and input on creating a new procedure (participative). Delegating tasks in order to implement the new procedure (delegative). drjma 11/12/2012
  • 26. “Case Analysis of a Nurse Leader or Manager”  Identify a nurse you consider as a Leader or Manager and describe briefly the person’s role/job/position/ and why you selected him/her. drjma 11/12/2012
  • 27. Journal I  What leadership style is used by the nurse?  What style of leadership is evident in the person?  What power is used by the person as a Leader or Manager? drjma 11/12/2012
  • 28. Life and leadership in the service of the Lord.  Nurse leaders should use their gifts from God according to the grace given to them.  They should talk of God’s message if they are gifted with the talent to speak in proportion to their faith: if to serve, they should serve; if to teach, they should teach; if to encourage other people, they should do so. drjma 11/12/2012
  • 29. They should share with others generously; if they have the authority, they should work hard, and they should show acts of mercy with cheerfulness.  In nursing, is selfless commitment and devotion to duty.  It recognizes the necessity of providing holistic care to patient – physically and spiritually.  Nurse leaders are duty-bound in the promotion of spiritual environment for their patients. drjma 11/12/2012
  • 30. A practical philosophy focusing on people who choose to serve first and then lead as a way of expanding service  Servant leaders are "servants first" with the object of making sure that other people's highest priority needs are being served  Leaders put the needs of their followers first; these leaders rare in business
  • 31. The term “CASAGRA Transformative Leadership” is a psycho-spiritual model and coined after the name of the investigator. This consists of the three S’s namely: Servant-leader spirituality, Self-mastery, and Special expertise in nursing. drjma 11/12/2012
  • 32. Make change happen in:  Self,  Others,  Groups, and  Organizations  Charisma a special leadership style commonly associated with transformational leadership; extremely powerful, extremely hard to teach
  • 33. drjma 11/12/2012
  • 34. Paternalistic style  Leader acts as a ‘father figure’  Paternalistic leader makes decision but may consult  Believes in the need to support staff drjma 11/12/2012
  • 35. Authoritative Style  Clear about what he is doing and why he is doing it  Instills the same clarity in his followers  Determines the end and leaves the choice of means to his people. drjma 11/12/2012
  • 36. Benevolent style  Keeps employees happy & in harmony  Ensures better communication  Relationship builder drjma 11/12/2012
  • 37. Coaching style  Helps employees to identify their strengths & weakness  Aligning employees  Encourages long term development  Issues challenging assignments drjma 11/12/2012
  • 38. Leadership style… Pacesetting style  Sets high standards and adheres on it  Passionate about increase in quality and productivity  You perform or leave organization is the attitude drjma 11/12/2012
  • 39. drjma 11/12/2012
  • 40. Ability to impose the will of one person or group to bring about certain behaviors in other persons or groups. drjma 11/12/2012
  • 41. Legitimate - power through official authority from the organization.  Referrent - power through charisma and personal characteristics.  Reward - power through providing rewards or promise of reward to others. drjma 11/12/2012
  • 42. Expert - power through possession of special knowledge, skill or ability  Coercive - power though fear, threat or coercion  Connection - power from coalition of individuals working together drjma 11/12/2012
  • 43. Legitimate right to give commands, to act in the interest of an organization.  Conferred power to perform a service.  Authority is given and can be taken away  Authority is conferred as part of an exchange drjma 11/12/2012
  • 44. Formal Authority: comes with various powers of the office and it is granted because the office holder promises to meet a set of explicit expectations (job descriptions, legislated mandates, etc.). drjma 11/12/2012
  • 45. SOURCES OF POSITIONAL POWER  Formal authority  Relevance  Centrality  Autonomy  Visibility drjma 11/12/2012
  • 46. Informal Authority: rests on trust and comes with “the power to influence attitude or behavior beyond compliance.”  Trust: Predictability on values and skills. drjma 11/12/2012
  • 47. SOURCES OF PERSONAL POWER  Expertise  Track record  Attractiveness  Effort drjma 11/12/2012
  • 48. drjma 11/12/2012
  • 49. As for the best leaders, People do not notice Their existence The next best, the people honor And praise The next, the people fear And the next, the people hate When the best leader’s work is done The people say, “we did it ourselves” drjma 11/12/2012
  • 50. The six most important words: "I admit I made a mistake" drjma 11/12/2012
  • 51. The five most important words: "You did a good job" drjma 11/12/2012
  • 52. The four most important words: "What is your opinion" drjma 11/12/2012
  • 53. The three most important words: "If you, please." drjma 11/12/2012
  • 54. The two most important words: "Thank you" drjma 11/12/2012
  • 55. The one most important word: "We" drjma 11/12/2012
  • 56. The least most important word: "I" drjma 11/12/2012