Resume

1. Kris Stewart
2626 Frankford Rd.  Dallas, TX 75287  (469) 222-4842  kstewart0872@live.com
SR. SHORT SALES NEGOTIATOR / DATA ANALYST
Short Sales Negotiator and data analyst with 10+ years of excellent customer care service. Expertise in
prioritizing, problem solving, and customer resolution in high stress situations. Proven mitigation skills to bring
losses to a very minimal. High attention to detail in identifying problems/issues in the business processes with
customer, client, and vendor relations.
Key Skills
— Lawson/SQL/Data Entry — Access/iDesk/BITB — MSP/LPS/MS Office Suite
— Equator/AS400/Outlook — Laws 3.0/SalesForce/Oscar — Negotiation/Short Sales/HAFA
—Citrix/Lotus Notes — Excel/QA/QC/Data Analyst — Rumba/EDS/CARS/O&E
Employer Summary
AMO SERVICES, INC. (Dallas, TX) — Sr. Short Sales Negotiator 6/11 to Present
Short sale negotiator/closer, assisting Real Estate agents with successfully closing their short sale loans. Negotiating
terms of short sales, ensuring short sale property offers are within investor’s guidelines. Managing a portfolio of files
and the processes of selling real estate through COOP/HAFA short sale to prevent foreclosure. Evaluating property
(including BPO and appraisal analysis) to determine the best offer. Presenting listing agreements and counter-offers
for supervisory approval and providing marketing direction to brokers. Reviewing title reports to establish lien
positions and auditing files to assure the highest level of quality assurance.Completing mortgage loans by
monitoring, verifying, and preparing of mortgage loan documentation; scheduling and completing mortgage loan
closing.Contacting and informing all involved parties of documents required to proceed with short sales (HAFA) per
investor, state and federal guidelines. Maintaining compliance with the Fair Debt Collection Act, completing title
search, and reviewing MOD documents for quality compliance.
BROADLANE/MEDASSETTS (Dallas, TX) — Sr. Data Analyst 7/09 to 11/10
Sr. Data Analyst over eight hospital’s supply chain item master. Managed item master on medical products for
assigned hospitals as an account manager. Maintained and supported assigned hospitals item master and their
contract pricing. Collaborated with buyers and order processors to ensure purchase orders were correct. Created
custom catalog numbers for special order products in the Spinal and Ortho Matrix department as well as set up
custom contracts for special pricing on custom items. Conducted contract item conversion by communicating with
the hospital material managers to inactivate old part numbers in Lawson and convert over to new replacement item
numbers. Investigated and corrected price discrepancies for my assigned hospitals. Maintained daily contract pricing
and participation changes. Interacted with the DCS team to ensure that core-cleansing activities were accurate.
Interfaced with the customer on item master activities. Communicated through written and verbal coordination with
customers about products. Ensured data standardization, vendor research, data categorization, contract research,
contract price updates, price discrepancy, review and resolution, as well as other tasks related to the cleansing and
maintenance of customer data on or before the agreed upon SLA. Collaborated, analyzed, presented, communicated
and exchanged information to facilitate approved processes and to achieve goals. Identified problems and proposed
solutions to resolve any issues with standards or pricing

2. POLYPLEX AMERICAS (Farmers Branch, TX) —Office Manager11/08 to 7/09
Office Manager of a small corporate distribution office. Supported all corporate office staff with the processing of
their bi-weekly expense reports, and office supply orders. Purchased and stocked all office supplies. Assisted sales
team with technical support and held a customer service role. Maintained company financials by creating new
customer invoices, posting payments to customer accounts, completing check runs, and conducting daily bank
drops. Created and maintained reports on incoming and outgoing expenses. Managed customer accounts with credit
line limits of up to $500k. Collaborated with customers on credit line, and net pay term extensions in order to
prevent interruption of services and delinquencies. Maintained all customers outstanding balance delinquencies
under the company quota goal of 10% .Assisted as needed with ongoing projects that required research, marketing,
as well as sales. Maintained the weekly/monthly bank reconciliation, and receivable aging. Posted payments to
accounts, and paid vendors on incoming invoices. Preparedpayroll; controlled corresponded; designed filing
systems; reviewed and approved supply requisitions; assigned and monitored clerical functions.
LANDSAFE CREDIT/COUNTRYWIDE (Plano, TX) —Credit Analyst/Account Manager10/03 to 5/06
Credit Analyst for pre-approval of loan in loan origination. Managed branch office requests submitted for pre-
qualification of home loans in a timely manner.Analyzed and researched borrower's credit reports for loan pre-
approval. Researched, verified and resolved credit issues /disputes in order to meet the underwriter's requirements
for home loan approval.Submitted revised credit reports with corrections to the branch office for the origination of
borrowers loan to complete the loan process.Met and exceeded company's set quota of 40 or more item requests
daily.Processed and completed verification of rental and employment history of borrowers upon branch request.
Serviced mortgage accounts inbound/outbound calls of customers to help with applying payments to the principle,
interest, and/or updated customer escrow. Mentored/coached and trained new hires, as well as QA/QC of completed
product of new hires.
GMAC/GC SERVICES (Richardson, TX) — Dealer Analyst/Account Manager 8/01 to 10/03
Dealer Analyst in auto retail contract processing center. Assisting finance managers and dealer principles with the
contract processing/underwriting of auto loans with correcting contracts to guidelines of programs for submission of
approval on loan. Collaborated with finance managers and sales associates to correct errors on contracts in order to
lower delinquencies and to prevent interruption of wire funds to principle dealers. Processed contracts through data
entry after gaining paper buyer's approval. Ensuring all paper work for underwriting is in package to process the
approval. Daily communications with finance managers on new program and required guidelines for loan financing.
Obtained missing documents to complete contract package for underwriting. Reviewing of credit reports through
Oscar data base for pre-qualification of auto loans.
Education
Brookhaven Community College-Dallas, TX (Applied Science)
See attached letters of recommendations