This document is a resume for Ronald E Saxton, who has over 13 years of experience in various corporate sectors including insurance, customer service, and general office operations. He is seeking a new career opportunity where he can utilize his strong communication, computer, and organizational skills. His qualifications include being licensed as an insurance adjuster in several states and proficiency with various software programs.

1. Ronald E Saxton
Cleveland, OH
ronsaxton@gmail.com
SUMMARY
As a professional with over thirteen years of experience in various corporate sectors, I am seeking a career that
will allow me to utilize my skills with the opportunity for growth. My greatest strengths are excellent
communication skills and thorough knowledge of various computer software programs. I possess above
average qualifications in the insurance industry, customer service, safety and security as well as general
office operations. Strong organizational abilities combined with superior communication and team
leadership skills allow me to work effectively with people at all levels
QUALIFICATIONS/SKILLS
 Licensed Insurance Adjuster in NC, KY, NM, FL, WV, LA, and RI
 Previously Licensed Insurance Agent in GA, 2005 (no longer active - GA state regulations does
not allow for dual licensure of both Agent and Adjuster)
 Proficient in utilization of Agent Broker (ABS), Electronic Claims Submission (ECS) and Oracle
Database Systems
 Comprehensive understanding of insurance laws and regulations in states where licensed
 Experienced in implementing sales/marketing strategies to achieve an outcome of increasing client volume
 Excellent customer service, communication and listening skills
 Proficient with Microsoft Office Suite (93–2010), Windows 7 & 8 operating systems
 Effective team player, also work well individually with little to no supervision
PROFESSIONAL EXPERIENCE
State Farm Insurance Company - Atlanta, GA MAR 2013 – AUG
2014
Auto Claims Professional
 Obtained police reports and additional documentation concerning auto claims for investigation
to determine liability
 Verified property damage and analyzed data collected from customers, State Farm agents,
witnesses, service repair facilities and service providers to ensure validity of claim
 Entered reserve and new claim settlements into database system, inputting concise yet sufficient
file documentation
 Prepared and processed claim settlements for disbursement according to company practices and
procedures
 Experienced on-site training of supervisory duties and executed tasks in the absence of
department leader
Ronald E Saxton

2. Page 2
PROFESSIONAL EXPERIENCE –(Cont’d)
Ellis Wester Insurance Agency –Jonesboro, GA OCT2006 – MAR 2013
Insurance Representative
 Researched insurance market to gain information about the position of the company and its
competitors
 Developed marketing strategies to increase clientele base and compete with other insurance
companies
 Interviewed prospective clients to gather data and advance clientele sales
 Explained to clients features, advantages and disadvantages of various policies to promote sale
of insurance plans
 Calculated premiums, processed cash payments and balance bank receipts daily
 Performed administrative tasks, such as maintaining exiting files, creating new files and
handling policy renewals
Lem Howard Insurance Agency – Lithonia, GA JUL 2005 – SEP 2006
Insurance Representative
 Obtained Property & Casualty license to sell insurance
 Continued education to sell insurance policies to state required standards
 Attended meetings, seminars and programs to learn about new products and services, learn new
skills, and receive technical assistance in developing new accounts
 Developed marketing strategies to increase clientele base and compete with other insurance
companies
 Responded to all service requests from policyholders and followed up as needed
 Calculated premiums, processed cash payments and balance bank receipts daily
Credit Management Services – Valley View, OH FEB 2005 – MAY 2005
Account Collector
 Place outbound calls to customers with past due balances, encouraged immediate payment or
scheduled payment arrangements
 Maintained FDCPA laws during debt resolution
 Achieved daily performance goals
 Responded to customer inquiries
Newark InOne/Call Center – Independence, OH AUG 2002 – DEC 2004
Inside Sales Account Specialist
 Processed incoming phone orders, written follow-ups, and generate new business
 Work closely with managers to meet team production goals and deadlines
 Assisted in department developmental projects to boost morale and department efficiencies
Ronald E Saxton

3. Page 3
PROFESSIONAL EXPERIENCE –(Cont’d)
Cuyahoga County Sheriff’s Department - Cleveland, OH OCT 2001 – JUL
2002
Corrections Officer
 Maintained constant supervision and surveillance over inmates and visitors
 Ensured inmates complied with safety and security guidelines/regulations of institution
 Provided inmates with direction to ensure assigned tasks were completed properly
 Operated and maintained facility equipment
GTE/Alltel Call Center – Bedford, OH FEB 1998 – MAY 2001
Customer Service Representative
 Processed customer orders, resolved customers’ disputes and documented activity into billing
database system
 Performed in-depth cross-selling of products
 Educated customer on cellular usage and offered optional plans based upon needs
 Assisted with project management efforts, customer retention goals and departmental needs
Improv Comedy Club FEB 1992 – OCT 2001
Staff Assistant
 Assisted management with promotion and marketing projects for upcoming entertainment, staff
management and facility operations
 Acted as security for admissions into venue and secured showroom for performers and guests
 Provided transportation for entertainers/performers to and from their destinations
 Setup stage, showroom and kitchen for live shows
 Performed office administration and cashier duties as needed
EDUCATION &TRAINING
Licensed Insurance Adjuster in NC, KY, NM, FL, WV, LA, and RI, 2013
Licensed Insurance Agent in GA, 2005
Various on-site training through past employment
MD Collins High School - College Park, GA
Diploma
REFERENCES AVAILABLE UPON REQUEST