1. ROBERT G. MASENGILL
2900 Natalie Drive  Plano, TX 75074  972-974-6916  bjmas2900@verizon.net
www.linkedin.com/pub/bob-masengill/28/5a/9b8/en
HUM AN RE S OURC E S MANAG E R
A senior-level professional with over 40 years of retail-based experience, including 30 years of service as an award-
winning Human Resources Manager at the district, regional and divisional levels. Proven ability to excel in fast-paced
and demanding environments that demand patience and adaptability. Skilled in working both as an independent
contributor and team player. Seeking a senior-level role in Human Resources, Employee Relations or a similar sector.
AREAS OF EXPERTISE
 Staff Recruitment
 High-Level Sales Proficiency
 Strategic Planning/Analysis
 Benefits Administration
 Training & Development
 Union Avoidance
 EEOC Compliance
 Business Development
 Critical Thinking Skills
 Time Management
 Microsoft Office
 PeopleSoft/HRIS Systems
 AS400/Mainframe Platforms
 Business Applications
 Lotus 1-2-3
KEY SKILLS ASSESSMENT
OPERATIONS MANAGEMENT – Possesses over a decade of experience in excelling as an Operations Manager at the
district and divisional level; well-versed in employee relations, risk management and other pertinent areas
INTERPERSONAL COMMUNICATION – Able to interact effectively and build strong rapport with clients, colleagues and
executives at all levels; possesses superb communication and cross-functional skills
PROFESSIONAL EXPERIENCE
AUTO ZONE, DALLAS, TX 1997 – PRESENT
REGIONAL HUMAN RESOURCES MANAGER
 Oversee HR functions for a 96-store, 1200-employee region; includes staffing, training, risk management,
regulatory compliance, benefits, Worker’s Compensation, and all related reporting and administrative functions
 Liaise with Regional Operations Managers to continuously upgrade processes in order to optimize profitability
and managerial caliber; played key role in leading region from mid-level rank to consistent #1 profit position
within a 10-region division; used succession plan to develop Store Managers, stabilize turnover rates and reduce
overtime levels
 Developed the Store Manager Succession Plan for the region
 Devised the Regional Safety Program, leading to a 70% reduction in Worker’s Compensation claims, a crucial
element in the region ranking as the most profitable within the company
 Established effective managerial training programs and a strong management team; led 31 hourly staff members
to go one to earn management promotions; also guided seven GMs to District Manager promotions and groomed
Training Manager to receive Regional HR Manager promotion
 Named the Auto Zone Regional Human Resources Manager of the Year, 2000, 2005, 2014
 Honored by Pursuit of Excellence in Human Resources as HR Specialist of the year DFW 2015
SERVICE MERCHANDISE, DALLAS, TX 1986 – 1997
DISTRICT HUMAN RESOURCE MANAGER
 Acted in a HR Generalist capacity for a 25-store, 3100-person district; gained in-depth understanding of big-box
retail operations and HR needs
o Had each staff member list his/her goals during interview process; hires selected by management
staff using a list of Core Competencies
o Used a 10-week succession plan for training that culminated in roundtable discussion using a guide
with questions developed by each department
 Managed recruiting, training, budget, safety/risk management, administrative operations, and reporting
o Established Safety Captains for each store location; increased levels of training, utilized safety audits
to gauge success, and discussed cause/effect for each in-store incident

2. ROBERT G. MASENGILL Resume, Page 2
o Developed a company Occupational Benefit Plan which yielded $10M in first-year savings
DISTRICT HUMAN RESOURCE MANAGER (CONTINUED)
 Developed "pattern interview" guides for each operations position using a DDI Interaction Management guide
 Recognized as the 1990 Human Resources Manager of the Year from a pool of Service Merchandise's 35+ districts
 Implemented district’s first college recruiting program in conjunction with business-focused colleges, which was
later adopted nationwide
o Developed KSAs for interview process and a scoring system for final review of participants
o Collaborated with college Advisors to match candidates’ career goals with roles within the company
 Served as a key member within a team that created and executed the company's online, paperless HRIS system;
worked with IT Department to develop an onboarding system as well as a process for inputting salary/changes
 Taught interactive DDI Interaction Management and Targeted Selection Interviewing classes at district, regional
and corporate level; aimed to teach students, including Store Managers, how to refine their interviewing skills and
more efficiently evaluate job candidates
RITE AID/CIRCUS WORLD TOY STORES, DALLAS, TX 1982 – 1986
DIVISIONAL OPERATIONS MANAGER (1984 – 1986)
DIVISIONAL PERSONNEL MANAGER (1982 – 1984)
 Combined HR Generalist role with Operations Management responsibilities
 Effectively mentored a new Divisional Operations Manager to share operational knowledge
 Participated as a member of the corporate HR task force; developed “perfect” District Manager criteria using the
Activity Vector Analysis techniques; created a positive model using scales and testing for the position; developed
candidates were measured against the model and hired if they correlated positively
 Assumed full P&L responsibility for 186 specialty toy stores in shopping malls across nine states; led to District
Manager promotion including full P&L responsibility
ADDITIONAL EXPERIENCE
District Manager, Zale Corporation-Cullum-Boren Sporting Goods, Dallas, TX (1978 – 1982)
Manager Trainee/Store Manager/District Manager, Globe Stores (1968 – 1978)
Captain, United States Army, Various Locations (1965 – 1968)
EDUCATION & CREDENTIALS
Bachelor of Arts, Mathematics Education, McNeese State University
Certification, AVA Analyst (Activity Vector Analysis), Clark Associates
Certified Instructor, Interaction Management and Targeted Selection Interviewing, Dynamic Dimensions, Inc.
Senior Professional Human Resources (SPHR), Human Resources Certification Institute
Senior Certified Professional (SCP), Society of Human Resources Management
Membership, Society of Human Resources Management and Dallas Human Resources Management Association
Membership/Former Chair, Community Relations Commission for the City of Plano (approved city’s AAP)
Also experienced in Employment Law litigation with the EEOC in trial court and with litigation in the Texas State
District and Federal court system; appointed Company Representative in many cases