1. BARBARA BARBIE HAUBER
17 West La Madre Way, North Las Vegas, NV 89031 ♦ C: 804-815-8106 ♦ bftaylo@gmail.com
Motivated customer service specialist with over seven years retail experience in a fast-paced, team-based
environment. Patient and empathetic professional with extensive background in conflict resolution and customer
care. Desires a administrative role. Proficiency in Microsoft Office and other computer based programs is a quick
study on new systems.
Customer-oriented
Consistently meets sales goals
Active listening skills
Motivated team player
Types 52 WPM with 100% accuracy
Report development
Attention to detail
Team building
Trusted key holder
MS Windows proficient
Exceptional communication skills
Quick learner
Sales Professional, 03/2014 to Current
Select Comfort – 6685 Las Vegas Blvd, Suite A180, Las Vegas, NV 89119
Wrote sales contracts for orders obtained and submitted orders for processing.
Planned and led three training sessions to promote sales team professional development and sales goal
reinforcement.
Wrote, negotiated and finalized sales contracts.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.
Shared best practices for sales and customer service with other team members to help improve the store's
efficiency.
Produced monthly reports using advanced Excel spreadsheet functions.
Sales Associate, 02/2013 to 07/2014
Gordan Jewelers, Zales Inc. – 4300 Meadows Lane, Las Vegas, NV 89107
Prepared merchandise for sales floor.
Wrote, negotiated and finalized sales contracts.
Achieved sales goals and service performance requirements and hit 6 out 6 KPI standards for the year.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and
upcoming events.
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2. Government Contractor, 07/2010 to 05/2012
Department of Defense – Williamsburg, Virginia
Cultivated close working relationships with other municipalities and governmental agencies to achieve our
training mission.
Gathered and analyzed data for studies and reports and made recommendations based on findings.
Cultivated close working relationships with other municipalities and governmental agencies to achieve proper
training of students.
Produced monthly reports using advanced Excel spreadsheet functions.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Composed and drafted all outgoing correspondence and reports for managers.
Executed exemplary time management skills with timed training courses.
Proficient in Microsoft Office and Mapping software.
Executed daily problem solving skills with new students.
Server and Bartender, 10/2003 to 07/2010
Virginia Wings – Hampton, Virginia
Rectified guest complaints quickly and efficiently.
Managed guest checks, collected cash and processed credit cards
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Spoke with patrons to ensure satisfaction with food and service
Stocked service stations with items such as ice, napkins, and straws
Provided excellent customer service
Consistently offered professional, friendly and engaging service.
Quickly recorded transactions in MICROS system to deliver prompt service.
Provided friendly and attentive service and exceptional hospitality.
2003 and 2006 Was Awarded for the Most Merchandise Sold
Extensively trained new and employees.
Employee of the Month March 2007.
Leasing Agent , 10/2008 to 03/2009
Great Atlantic Management, LCC – Yorktown, Virginia
Completed final move-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Communicated effectively with owners, residents and on-site associates.
Communicated audit results to upper management through written reports and oral presentations.
Entered numerical data into databases in a timely and accurate manner using Microsoft Office and rental bases
programs.
Reviewed and updated client correspondence files and scheduling database.
Obtained scanned records and uploaded them into the database.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial
balance account.
Posted receipts to appropriate general ledger accounts.
Researched and resolved accounts payable discrepancies.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.

3. Legal Assistant, 02/2004 to 10/2006
John W. Lee PC, LLC – Hampton, Virginia
Researched statutes, decisions, legal articles and codes.
Worked as a team with attorneys, administrative assistants and fellow legal assistants.
Produced legal documents such as bankruptcy ledgers.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Researched bankruptcy loan files to confirm federal guideline compliance.
Researched state statutes, decisions, legal articles, codes and documents.
Conducted detailed client intakes and entered information into company database.
Received and placed telephone calls to clients and prospective clients.
Scheduled and made appointments for three attorneys.
Assisted attorneys in collecting information such as employment, medical and other records.
Filed documents with the courts on behalf of the attorney.
Screened telephone calls and forwarded them to the attorney.
Held Notary Certificate from February 25, 2005 through December 31, 2009
Parts Representative, 08/2007 to 08/2008
Casey Cycle City Corp – Newport News, Virginia
Prepared merchandise for sales floor.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Communicated with vendors regarding back order availability and special orders.
Researched on diagrams which parts would be needed and placed special orders.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Sale Associate, 06/2010 to 12/2011
Kay Jeweler – Newport News, Virginia
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Contributed to team success by exceeding team sales goals by 105% and 5 out of 6 Key Performance Indicator
standards.
Associate of Science: Business Administration , Attended 15 credits
Rappahannock Community College - Glenns, Virginia
Top Secret Level Clearance July 2010 through July 2014
Notary February 25, 2005 though December 31, 2009
EDUCATION
ADDITIONAL INFORMATION