1. 4 0 6 K I N G S W O O D B L V D E L I Z A B E T H C I T Y , N C 2 7 9 0 9
P HO N E 9 0 4 - 4 2 3 - 9 0 0 4 • E - M A I L J A M E S A . A . R O B E R T S @ G M A I L . C O M
J A M E S A A . R O B E R T S
OBJECTIVE
Obtain a challenging leadership position where I can apply my creative problem solving and
management skills within a growingcompany to achieveoptimum utilization of its resources
and maximum profits.
WORK EXPERIENCE
01/2013- Current
Loan Care Virginia Beach, VA
Consumer Solutions Representative
 Effectively obtained and evaluated all relevantinformation to handleinquires and
complaints fromclients
 Researched and resolved State, Regulatory and Better Business Bureau Complaints.
 Responds to Subpoena Requests
 Managed all updates to E-Oscar creditreporting system and LPS
 Maintained relationship,contracts,and creditreportingto all thecredit bureaus
 Respond to customer and clientcomplaints addressed to Management
 Maintained reportinglog with all received complaints
 Excellent analytical abilities
 Excellent verbal and written communications skills
 Good research and mathematical abilities
 Lead Daily activitiesof the team to make sure that all requestfor our clients are
completed within a 24 hour SLA
 Tracked individual productivity for clients and filtered information to Senior
Leadership
 Serves as a back up to Team Lead to provide guidanceand direction to the team
 Managed all escalationsissues for our clients
 Collaboratewith peers and different departments to cross train associates on best
demonstrated practices
 Analyzed team statistics and reportto Senior Leadership
Current Loan Care VirginiaBeach,VA-Current
Investor Accounting Representative
 Reconciled all invoices to ensure that products and services were suitableto
prospects and clients based on their objectives,resources and time.
 Reconciled all remittance of servicing fee and recorded
 Responsible for regular follow-up with LoanCare on reconciling all investor
regulations and managed all portfolios
 Provideinformation to accounting department for the purposeof passing GL entries

2.  Submitted delinquency reports from LoanCare, and provided information to
accountingbillingdepartmentand legal department so they can bill for early payment
default loans
 Managed trackers of repurchased loans out of the pool. Followed up to make sure
they are either re-pooled or liquidated
 Gather and provides various reports from department employees.
 Maintain the REO rent schedule
03/2010 – 01-2013 Bank of America/ Merrill Lynch Jacksonville, Florida
Wealth Management Banking Specialist
 Primary responsibilities include acting as a liaison between Wealth Management
Bankers and Financial Advisors with high net worth clients; perform account
maintenanceand problem resolution on all liability products on bankingplatformand
follow up end to end in accordance with service level agreements and quality
expectations
 Resolved a wide variety of requests via emails from Financial Advisors, Wealth
Management Bankers on behalf of the clients
 Planned and managed resources to run an optimal practice
 Responsible for assisting partners in answering general and more complicated
bankingquestions as well asquestionspertainingto our policy and processes,current
promotions, fulfilling maintenance requests, and setting clear expectations for
expedited resolution on more complicated requests
 A bankingexpert who services,investigates,and researchesdeposit,creditand online
inquiries from end to end
 Performed transactions such asfunds transfer, money movement, accountopen and
closures, CD and IRA maintenance and balance verifications letters
 Responsible for assisting the Fulfillment managers by handling client escalations
promptly and proficiently in a professional manner
 Worked with a large array of other department and organizations to provide world
class customer service to our multimillionaire clients
 Responsible for setting up and coordinating meetings and conferences.
 Support staff in assigned WMB project based work and I performed general clerical
duties to include but not limited to: photocopying, faxing, mailing, and filing
 Point of contact to setup accommodation and entertainment arrangements for
company
12/2008 – 03/2010 Chase Manhattan Jacksonville, Florida
Home Lending- Mortgage Processor
 Responsible for processing and preparing for closing retail mortgage loans
(conventional and government, purchaseand refinance) under variousloan programs
in accordance with policies and procedures.
 Responsible for registering loans on the origination system and maintained system
accuracy
 Issueproper disclosures as required by federal regulatory compliance,and reviewed
rate lock and point objectives for accuracy

3.  Performed a thorough review of all documents before submission to Data Quality
Release
08/2007 – 12/2008 Wachovia Jacksonville, Florida
Accounts Payable- Loan Processor
 Responsiblefor the reconcilingmonth end open purchases order accrual reports
 Validate all invoices to purchase orders to invoices
 Process vendor charge backs (debit memos) for billing discrepancies
 Process general expenses while ensuring proper general ledger coding
 Research and solve vendor account discrepancies.
 Process discount vendor invoices according to payment terms.
 Vendor statement reconciliation
 Review and reconcile vendor credit hold tracker daily
 Match vendor payments to supporting documentation; mail vendor payments.
 Process credits, debit memos, and vendor return credits for vendor accounts
 Contact branches and vendors to resolve receiving discrepancies
 Work closely with Interline Merchandising department to resolve pricing
 Reconcile month end open purchases order accrual reports
 Review FHA 203K and FNMA Homiest rehabilitation program scope of work.
 Perform loan review functions to ensure loans purchased meet M&T, FHA and
VA
 Product guidelines including the review of draw release documents to ensure
they comply with FHA/FNMA
 Regulations and authorize the release of funds
 Assisted at calling proper creditors to verify and employment verification
 Review Loan Officer’s "needs list" with conditions from underwriting as well as
service them
 Provide status of file to all parties
 When all conditions are received, make any changes necessary to the computer
system and resubmit to the AU system
 Reconcile the Fee Summary Sheet
SKILLS
A high-energy,enthusiasticanddependable individual whoexcelsinchallenging
and competitiveenvironments. Successful trackrecordwithhighresponsibility
positions. Overtenyearsof solidmanagementclientexperiencewithemphasisin
qualityassurance,training,supervising,projectmanagement,andprogram
implementation.
EDUCATION
2003 Florida State College Jacksonville,Florida