1. Christina Huffaker
7761Greenback Lane Apt 79, Citrus Heights, CA 95610 Phone: (904) 405-5021 E-mail:
bmhmom33@yahoo.com
Experience: Sierra Pacific Mortgage Company Loan Servicing Department
April 14 to Current (April 14 to August 14 through Searchpros Staffing)
 Evaluate loan servicing data, research issues along with exceptions and
execute changes
 Order, Review and maintain loan payoffs and disbursements
 Ensure all procedures adhere with company policies and government
regulations.
 Maintain policy and procedures changes and updates as needed
 Process monthly borrowers payments log
 Process and maintain daily wire to sub-servicers for payments received in our
office
 Process MIP monthly premium payments (FHA, Radian, Genworth)
 Prepare loan transfer data for sold loans to be transferred to the new servicer
 Process wire and check request for escrow and funds due to the new servicer
for sold loans
 Process data transfer to sub-servicer for any repurchased loans
 Maintain log and calendar for all loan transfers and repurchases
 Interim Servicing reporting to the investor
 Process purchase adjustment reports for incorrectly sold or purchased loans
 Coordinate mailing of property taxes, hazard insurance and refunds
 Review hazard claim checks with adjustor reports and process according to
investor guidelines
 Receive inbound calls from borrowers regarding general loan and payment
information
 Maintain the paid in full report for loans boarded with our sub-servicers
 Print and mail loss payee letters to hazard, flood and private mortgage
insurance companies for loans that have been transferred out of our office
 Process goodbye letters to borrowers to notify them of loan transfer
 Reconcile loan transfers to ensure that loans have boarded correctly with new
servicer
 Process settlement funds from title company (Principal Curtailment, interest
and impound/escrow funds)
 Maintain and review REO Rental properties rental status, monthly rents from
the management company
 Approve and pay for work orders for property repairs and upkeep on REO
Rental properties
Esther Nelson State Farm Agent Office Staff
December 14 to Current
 Office support for the agent.
 Customer service outbound calls.
 Payment collections.
 Follow up to ensure requested changes and information has been updated on
each policy.
 Process reminders for policy holders for odometer reporting, policy renewal
and appointments scheduled

2. State Farm Payment Plan Senior Representative/Customer Service
Representative
March 12 to Oct 14 (March 12-Oct 13 through Ranstadt Staffing)
State Farm Jacksonville Operation Center, Jacksonville, FL
SFPP Senior Representative:
 Support flexible billing options program
 Respond both orally and in writing to inquiries from policyholders, Agency
force, general departments, regulatory departments, mortgage companies,
banks, claim representatives, and department employees
 Provide exceptional customer service and build positive relationships with both
internal and external customers
 Perform account maintenance for State Farm Payment Plan accounts
 Navigate and use multiple computer applications simultaneously to respond to
internal/external customer inquiries
 Apply process guidelines and use independent judgment, reasoning, and
critical thinking to make decisions
Customer Service Representative:
 Serves as 1st level contact for basic and routine customer service inquiries
from new, current, and prospective customers, shareowners, policy owners,
Agents and their staff.
 Processes and/or route transactions, requests, and inquiries following
established procedures and resources.
 Communicates with customers and team members to obtain required
information and/or forms.
Title Underwriter
May 09 to March 10 Equity National Title, Jacksonville, FL
 Prepare and issue title commitments in accordance with Title Agency
requirements and customer service level agreements.
 Examine documents such as deeds, mortgages, liens, judgments, easements,
plat books, maps, contracts and agreements in order to verify factors such as
properties’ legal descriptions, ownership or restrictions.
 Advise resolution options for clients, reviewers and title underwriters to resolve
any outstanding title issues.
 Verify accuracy and compliance of work completed by data entry and
abstractors.
 Prepare rejection notices for unacceptable documents.
 Communicate effectively with clients, underwriters and internal departments.
 Prepared and maintained training guide for all empolyees
Welcome Call Specialist
Sept 08 to March 09 First Place/Wachovia Mortgage, FSB, Jacksonville, FL
 Prepare rejection notices for unacceptable documents. Communicate
effectively with clients, underwriters and internal departments.
 Make the borrower aware of the financial documents that were needed for
review by underwriter in loan process.
 Inform the borrower of an appraisal being ordered.
 Give the borrower their processor’s name and contact information for future
questions regarding the loan process or status.
 To take note of any concerns the borrower may have and effectively
communicate those concerns to the borrower’s processor.
Title Operations Representative/Title Quality Reviewer
Jan 05 to Sept 08 LendingTree Settlement Services, LLC, Jacksonville, FL
 Resolve daily reports to ensure all orders were received from the

3. previous day.
 Monitor and resolve client inquiries hourly.
 Provide delay notification to the client as needed.
 Make sure all abstractors are within time frames of their agreed timelines.
Recruiting quality vendors.
 Follow up on the recordation of mortgages, deeds and amendments.
 Effectively communicate with all clients, underwriters and internal departments.
 Perform quality review of abstractor’s reports and mortgage documents.
 Accurately and efficiently prepare and approve title commitments to ensure the
prompt delivery of quality orders to the client.
 Provide title rate quotes and recordation fees as requested by the client.
 Give resolution options for clients, reviewers and title underwriters to resolve
any outstanding title issues.
 Provide support to internal departments regarding curative decision making.
Summary of
Qualifications: I have the ability to carry out work duties under established policies. Proficient in
Word and Excel with the aptitude to learn quickly. Problem solving, leadership
and good communication skills are some of the qualities developed from my
experience as a working professional. Able to work in a fast-paced, heavy
workload, and multi-task work environment.