1. William Patterson
https://www.linkedin.com/in/williambpatterson
Cell Phone  (919) 795-9367
Email  WP@ServicingStrategies.com
K e y M a n a g e m e n t a n d A d m i n i s t r a t i v e A b i l i t i e s
 Effective Manager, Proactively Achieve Goals
 Strategic Actions, Champion of Change
 Mortgage Servicing/Deficiency (8 years)
 Management/Coaching (6 years - advanced)
 Vendor Management (6 years – advanced)
 LPS/BKFS/MSP/SQL/SP (3 years – advanced)
C a r e e r D e v e l o p m e n t
Wells Fargo Bank, N.A. - Vendor Management Oversight - Analytic Consultant Mar 14 – Apr 16
 Developed strategies to more effectively monitor attorney performance and facilitated meetings with senior
leaders in our foreclosure, bankruptcy, eviction, REO, mediation, & litigation groups to gain approval for my
proposed solutions and implement those changes.
 Maintained legal and regulatory compliance with house & senate bills. Worked with the legislative and
regulatory team to bring the bank into compliance as certain bills were introduced.
 Worked with quality assurance managers to enhance law firm audits.
 Engaged internal counsel during our vendor contract overhaul project to completely revamp our third party
contracts.
 Consulted with project managers, implementation managers, vice presidents, and senior vice presidents to
execute strategic regulatory initiatives on projects with moderate to high risk.
 Led scorecard redesign efforts in meetings, recommended metric changes, assisted with development of
business requirements, and obtained approval from senior management for all scorecard changes.
 Hosted scorecard conference calls with both internal managers and managing partners of firms to remediate
areas of opportunity with the firms, and also improve our own scorecard metrics. Answered all emails from
attorneys regarding scorecards.
 Wrote the policies and procedures for WF scorecards and default referral increases or decreases.
 Reviewed WF’s HUD, FNMA, & FHLMC scorecards and identified opportunities to improve our bank’s
efficiency and servicer ranking within our peer groups.
 Handled all exceptions impacting timeline management, including but not limited to: file transfers, FHA claims,
chronologies, rescissions, title issues, VA reconveyances, legislative changes, document execution, collateral
documents, assignments, aged inventory, all BKFS holds, FLAD, SOL, POC’s & affidavits.
 Participated in a statute of limitations project that addressed severely aged files in danger of causing
significant financial loss. The project reduced timelines and eliminated millions of dollars in loss exposure.
 Initiated onboarding of firms, discussed potential capacity with firm partners, and submitted required forms to
FNMA/FHLMC to obtain no objections from our investors.
 Completed termination process for exiting firms, including system of record and security information
procedure checklists.
 Transferred thousands of files from attorney to attorney in numerous file transfers required by both investors
and internal departments. Influenced strategy for loan pool selection during MSR/NPL service transfers to
other servicers.
 Attended weekly calls with BKFS/LPS and helped to reduce timelines by implementing new timeline
enhancements to our BKFS subscription.
 Attended USFN, ALFN, and other industry functions to increase awareness of all the latest trends in the
industry.
 Coached team members on opportunities, hosted training classes, nominated employees for team member of
the month, and also served on the nomination committee with management to score the nominees.
 Explored trends in the business using complex data analysis to create actionable insight.
 Created reports, PowerPoint presentations, Excel Pivots & VLOOKUPS, and presented decks to leaders.
 Worked with our investor relations team and provided key input during negotiations to reverse an investor
decision and recover a large dollar amount from the investor.
 Created and fostered numerous strategic relationships with managing partners of firms.
 Worked with our default accounts payable department to implement changes to iClear and line item billing by
firms.
 Created reports detailing total spend within relationships and associated entities.
 Developed custom macros that interfaced with MSP and automated several tasks saving over $50k.
 Spearheaded several projects that reduced WF’s compensatory fee exposure and interest curtailments.

2. Wells Fargo Bank, N.A. - Attorney Liaison Dec 12 – Mar 14
 Created MSP macros that resulted in increased productivity for several departments,
saving over $250k in labor costs which translated directly to efficiency gains.
 Created VBA macros to automate liaison and management’s reports.
 Identified opportunities to improve processes, created solutions, and worked with senior leaders to implement
the solutions.
 Monitored attorney timeline performance and identified ways to improve their processes.
 Advised firms of company initiatives, ensuring compliance with federal regulations and company policies.
 Consistently #1 in log code production for the entire Raleigh site with a 98% average in monthly audits.
IBM – Seterus, Inc. – Adecco - Delinquency Management Jan 12 – Jul 12
 The only team member in the RTP office to meet all metrics for a contest which included 100% audit scores
and right party contact conversion ratio.
 Consistently exceeded goals and recognized as a top producer by senior management.
 Relayed foreclosure auction dates to attorneys, real estate agents, and consumers.
 Collected mortgage payments from consumers and answered questions about escrow, insurance,
refinancing, loan modifications, foreclosures, and liquidation options.
Coldwell Banker Howard Perry & Walston - Real Estate Broker Aug 11 – Jul 12
 Negotiated real estate sales and commission percentages, maintaining full compliance with state and federal
laws. Assisted buyers and sellers while maintaining compliance with all state and federal laws. Coordinated
appointments with appraisers and contractors. Input information into MLS maintaining 100% accuracy with
no errors or omissions.
Smith, Debnam, Narron, Drake, Saintsing, & Myers LLP - Legal Asst, Creditors’ Rights Aug 06 – Mar 11
 Created macros that automated several processes.
 Developed a competition analysis and marketing program to improve the firm’s search engine rankings and
increase revenue for all practice areas.
 Consistently received special recognition for outstanding performance and exceeded goals.
 Spoke to adversary attorneys daily to settle judgments for our clients.
 Researched assets and skip traced using LexisNexis. Analyzed credit reports to assess suit worthiness.
 Negotiated payment plans and settlements for mortgage deficiency balances, credit cards, and loans.
WiseBuys, LLC - Managing Partner – Co-Founder Feb 01 – Aug 10
 Creation, design, maintenance, and marketing for several ecommerce websites.
 Handled everything from accounting and invoices, to locating distributors and uploading/editing products via
CSV files and SQL queries.
 Negotiated sale of assets to meet business objectives.
 Utilized and developed SEO knowledge to gain several thousand top rankings in the major search engines,
resulting in an increase in gross sales and profits.
Total Outsourced Systems, Inc. - Operations Manager May 01 – Aug 05
 Managed a contact center which provided support for various Fortune 500 companies.
 Redesigned the company intranet which assisted in the overall technical development of all employees.
 Streamlined several escalation processes to achieve maximum efficiency.
 Managed a team of 15-30 employees and team leaders, supervised a staff of over 100 employees.
 Coordinated and hosted several training sessions to create and develop in-depth product knowledge.
 Ran historical reports and monitored real time reports to ensure client goals were being met.
 Conducted interviews, monitored attendance and punctuality of my team, provided daily feedback, monitored
calls and functions daily, completed both mid-year and annual compensation reviews, and terminated
employees that did not adhere to company policy.
 Coached employees on both their weaknesses and strengths which resulted in one of the most productive
teams in the company.
Worldmall, Inc. - SEO Consultant – Major Accounts Executive Feb 01 – May 01
 Navigated the internet to locate businesses in need of search engine optimization. Cold called the leads
manually generated and closed major corporate advertising accounts.
CMH Enterprises, Inc. - Inside Sales Executive - Closer Nov 99 – Jan 01
 Conducted inside sales campaigns in a 100+ seat call center, consistently ranked #1 in outbound calls, sales,
warm transfer conversions, and revenue generated.