1. Norris Timothy Grooms
30 Mayflower Drive
Basking Ridge, NJ 07920
Wireless: 908/285-7855 Work: 908/559-1474
tgrooms46@gmail.com
Sr. Manager – HQ Commercial B2B Pricing, Verizon Wireless, Basking Ridge, NJ Jan 2016 – Present
Provide oversight for Non Standard Enterprise and Government pricing requests.
Negotiate pricing to ensure profitability and customer satisfaction.
Make appropriate process change recommendations.
Supervise and develop Managers and Sr. Analysts
Associate Director – FP&A, Verizon Wireless, Basking Ridge, NJ Oct 2013 – Jan 2016
Partnered with Legal, Implementations and Marketing to manage the launch of 85 countries.
Managed Comfone and BICs vendor relationships.
Completed realignment of agreement negotiations based on countries rather than connection type.
Completed BICs Roaming Hub agreement.
Developed and Completed new DIOT agreement for MTN.
MTS Roaming Hub agreement negotiation in progress.
Negotiated IRA and DIOT agreements for over 50 countries.
Negotiations resulted in a minimum 85% rate reduction.
Associate Director – Northeast Area Finance, Verizon Wireless, Morristown, NJ Mar 2011 – Oct 2013
Review, model and develop B2B contract offers for SMB and enterprise accounts.
Created pricing leading to 39% YOY gross adds increase while maintaining KPI’s.
Review promotional pricing requests and provide approval or required revisions.
Manage Team consisting of two Managers and two Sr. Analysts.
Provide NPV and portfolio analysis for SMB and enterprise accounts.
Prepare financial models and provide appropriate funding approvals for in building requests.
Review and negotiate contract redlines.
Develop and provide training to B2B Sales Representatives.
Work closely with HQ Finance, Legal, Sales and Operations to finalize and generate offers.
Northeast Area Finance lead for CMS enhancements.
Review credit requests.
Developed profitable Mobile Learning monthly access pricing for K-12 schools nationwide.
Created report to provide customglobal roaming re-rate credits.
Northeast Area Finance lead for multiple B2B VLSS improvements.
Manager – Northeast Area Finance, Verizon Wireless, Morristown, NJ Dec 09 – Mar 2011
Review B2B Customer contract proposals for SMB and enterprise accounts.
Provide NPV and portfolio analysis for SMB and enterprise accounts.
Prepare financial models and provide appropriate funding approval for in building requests.
Extensive use of Hyperion Analyzer to extract customer information.
Provide redlines and negotiate contracts.
Develop and deliver presentations to B2B Sales Representatives for offer submission.
Work closely with HQ Finance, Legal, Sales and Operations to finalize and generate offers.
Manager – Treasury, Verizon Wireless, Warren, NJ, Oct 04 – Dec 09
Retail Policy Simplification Team
Vendor Management – re-negotiated fees providing $3.3M annualsavings.
Ensure compliance with all ACH and credit/debit card rules and regulations.
Customer escalations – HQ Treasury lead for customer payment escalations.
Prepare and review RT’s and M&P’s.
2. 2
Provide business case preparation and monthly KPI’s.
Project Manager or Treasury Lead for the following cross functional teams:
o ARC implementation, annual savings of $3.5M.
o Bill Re-design
o Re-located Midwest payment processing center saving $1.6M annually.
o BPK debit card enhancement resulting in annual savings of $1.9M.
o Completed Auto Payment Option via payment processing centers (lockbox).
o Hybrid Retail Store
o Hunt Valley Lockbox move
o OneBill payment acceptance at Verizon Wireless retail locations.
o Retail store cash security including secure safe trial.
Responsible for all Retail payment tendertypes and enhancements.
Other projects include Billing System Conversion, Paperless Bill, OnePOS and Gift Card.
Manager – Carrier Alliances, Verizon Wireless, Atlanta, GA, Sep 03 – Oct 04
Managed relationships with multiple wireless providers, including quarterly reviews.
Escalation point of contact for participating wireless providers in support of Verizon Wireless’
national initiatives.
Responsible for contract negotiations to support national voice and data initiatives.
Project Manager for multiple internal / external vendors to develop carrier requirements.
Program Director – Business Development, Verizon Wireless / GTE, Bedminster, NJ, Nov 98 – Sep 03
Prepared financial valuations,strategic analysis,benchmarking and business cases forpotential
wireless acquisitions.
Led group of 15 Subject Matter Experts during due diligence process to determine areas of risk.
Assisted negotiating terms and conditions of Asset Purchase Agreements totaling more than $2B.
Coordinated and executed cash settlements and working capital adjustments for acquisitions.
Assisted negotiating Transition Services Agreements.
Prepared Financial Statements and Schedules associated with Asset Purchase Agreements.
Maintained due diligence data room for sale of 1.6M access lines valued at $5.3B.
Primary contact for potential buyers.
Prepared valuations for all GTE Wireless overlap properties.
Manager – Planning & Requirements, GTE Communications Corporation, Irving, TX, Mar 98 – Nov 98
Prepared business cases.
Project lead for all business cases affecting Billing Operations and Vendor Cost Management.
Established, tracked and maintained a formalized change request process for billing enhancements
ensuring requests were properly tested through User Acceptance Testing.
Supervisor – Cash and Payment Relations, GTE Wireless, Atlanta, GA, Nov 96 – Mar 98
Customer escalations – Treasury lead for customer payment escalations.
Managed internal and external vendors including performance reviews.
Trained over one thousand Customer Care and Financial Services reps.
Managed and prepared reports and statisticalanalysis for upper management.
Managed journal entry preparation, invoicing and statement preparation.
Supervised eighteen full time exempt and non-exempt employees.
Early Career: Analyst, GTE Wireless, Atlanta, GA, Jul 92 – Nov 96
Bachelor of Science in Accounting, July 1987
University North Alabama
