1. Bobbie Wiley
Home: (704) 564-2399 Email: bjkjc10@gmail.com
Summary
Resourceful financial services specialist with over 10 years’ experience in the financial industry. A well-
organized individual with the ability to rapidly learn newtask, coupled with attention to detail and multi-
tasking. Successful in positions emphasizing skills in data analysis, problem solving and customer service
with a track record of consistently meeting goals and exceeding performance expectations.
 Possess a unique blend ofcross-functional skills in insurance, annuities,alternative investments,
security operations and customer service.
 Exceptional versatility and flexibility, with the ability to manage multiple tasks in a pressured
environment.
 Ability to communicate effectively with customers,vendors and the general public.
 Skilled at time management-consistently completes projects on time and according to quality
standards
 Team player with a strong work ethic and the ability to build relationships with diverse groups
PROFESSIONAL EXPERIENCE
Cash Management Specialist
LPL Financial, Charlotte, NC 2009-2014
 Created job aides to improve newhire training impacting Journal Department
 Exhibit strong risk management skills through reviewing on average 600 Journal request monthly
with approval up to $500k and escalating third party and high dollar value journals as needed
 Ran daily queries for Journal VS Purchase entries for reporting to management
 Act as liaison between Journals and other departments to handle escalations outside normal service
level agreement
 Exceptional versatility and flexibility with the ability to manage multiple tasks in a pressured
environment
 Thoroughly review and verify documentation to validate third party request for death benefits
 Received inbound calls from clients and financial advisors regarding requests to resolve client
inquiries and implement short and long term solutions.
 Subject matter expert (SME)regarding death journal policies and procedures
Security Operations Analyst,Global Security Operations
Bank ofAmerica, Charlotte, NC 2003-2007
 Created Intrader desktop Security Master procedures
 Assisted in Intrader User Assist and Regression Testing for database conversion
 Resolved transaction errors to assure proper trade processing ofCollateral Backed Securities as
well as equities,commercial paper and other security types
 Proficient with ADP, BPS, ICI/Impact/Broadbridge,Bloomberg,
DTC, BETA, Intrader, Dalcomp, Blackrock, Portfolio, Bony, Access and Trading System

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Bobbie Wiley
Documentation Control Group, Global Security Operation
Bank ofAmerica, Charlotte NC
 Established and updated customer accounts in response to internal and external customer inquiries
 Created Excel spreadsheets to facilitate identification ofnon-specific items and maintained
required documentation
 Maintained a high level of customer care by researching documents to prevent unnecessary
account restrictions and reviewing customer records to maintain data integrity in accordance with
SEC, AML and the Patriot Act
 Coded W-9’s and W-8 tax forms on NEWS system to insure correct reporting and withholding
Alternative Investment Specialist, Brokerage Operations
Wachovia Corporation 2000-2002
 Researched and resolved inquiries between Fund Companies and Branch Offices.
 Reviewed completion and accuracy of Commodities trade applications.
 Coordinated and reconciled commission with Accounting Department.
 Allocated commission per product and Registered Representative Codes.
 Advised Margin and IRA departments ofwired fund details for purchases.
 Contacted Fund Companies for month end updates and NAVposting.
 Maintained monthly Broker production and commission report.
 Obtained FINRA Series 6 License
Insurance and Annuity Specialist
 Organized and controlled annuity applications workload to ensure that all transactions were
processed and payment correctly forwarded to designated vendors within the required time frame.
 Delivered quality customer service by researching and responding effectively to all internal and
external client inquiries regarding contracts and commissions
 Increased department productivity by taking on varied responsibilitiessuch as check reconciliation,
data entry, and problem resolution.
 Resolved customer challenges through proactive investigation ofissuesin a liaison role.
 Posted trades on internal FOCUS system for capture on client monthly statements
Professional Licenses
 NC Life & Health Insurance
Education
MBA, Sperling School ofBusiness, Charlotte, NC2011
Bachelor ofScience, Business Management,University ofPhoenix, Charlotte, NC 2009