1. M I C H E L L E C O X
1427 Broadmoor Dr.
Richardson, TX 75082
214-803-4473
kittyykittyy3@yahoo.com
BACKGROUND SUMMARY
Eight years extensive customer service and general administration and operations
background in varied environments. Reputation for handling sensitive and confidential
material. Strong working knowledge of administrative software, support programs,
database management, client contact relationships, account maintenance and applicable
due diligence. Self-motivated and determined individual seeking a challenging career
where attention to detail and strong sense of responsibility are key. My dedication and
ability to work well with others in numerous settings serve as a strong asset.
PROFESSIONAL SKILLS
 Strong organizational skills with attention to detail
 Ability to communicate verbally and in writing with all levels in an organization
 Self starter, able to work well indepently or in a team-oriented environment
BUSINESS SKILLS
 Expense Reports in all currencies
 Vendor Contact
 Software Rollouts Source Codes and patches
 Record maintenance (database & hardcopy)
 Meeting Planning
 Charts and Statistical Reports
 Research
COMPUTER SKILLS
 MS Office, Excel, Powerpoint, TI, TII, Time Keeper, Lotus Notes, Outlook, Case
Manager Pro CMP, iConect,
PROFESSIONAL EXPERIENCE
2012-Present WatersKraus, LLP
Medical Assistant/Paralegal/Researcher
Responsible for all aspects of medical trial preparation and management of Medicare
Section 111 of the MMSEA reporting requirements; research, formulate and execute
solutions to problems; coordinate monetary expenditures and receipts; responsible for
special assignments’ and projects; work with outside counsel and third party vendors
with regard to pending legal and operational matters; run queries and construct reports;
perform detailed medico-legal research; effectively communicate with attorneys and
medical experts; order and review medical records; receive and track pathology and
imaging materials; maintain calendar, schedule appointments, coordinate document
production; caseload management; train new department employees.

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2006-2012 The Family Place
Retail Assistant Sales Manager/Production Assistant
Serve as operations manager for non-profit community donations facility which
operates in a retail setting. Oversee merchandise pricing and window displays, provide
sales support to public, and coordinate related work efforts while supervising staff and
community volunteers. Develop related pickup & delivery schedules and coordinate
drivers. Assist director with daily sales reports and operational functions, serving as
administrative backup/driver when required.
1999-2006 Infor Solutions/SSA/formerly known as:EXE Technologies, Inc.
Executive Administrative Assistant/Assistant Project Manager/Education
Coordinator/Customer Service/Code Librarian/Sr. Receptionist
Perform administrative duties across all C++ CEO, COO, department levels for
several supply chain software providers. Preserve confidential files, create executive
expense reports, and maintain calendars. Arrange and coordinate business travel for
senior executives. Handle confidential materials with tact and discretion. Screen
telephone calls and incoming mail. Coordinate and arrange department meetings.
Responsible for corporate office supplies, ordering and allocating expenses to various
departments. Implemented, installed and trained all project managers on forecasting
software. Arranged catering for corporate events. Experienced in client contact and
customer service.
1998-99 Werstein and Wilson
Receptionist / Administrative Support
Main switchboard and primary customer interface for law firm focused on insurance
litigation. Scanned, created, edited, and cross-indexed all documents while organizing
confidential files. Coordinated corporate office supplies and oversaw maintenance of
office equipment. Also served as primary contact for related 3rd party vendors.
1997-1998 Frito-Lay
Conference Coordinator/Receptionist
Created correspondence for global meetings and corporate events. Coordinated travel
for management team and logistics for other department participation. Managed office
and event supply inventories as well as related vendor relationships.
1994-1997 Baron & Budd, P.C.
Receptionist/ Administrative Support
Main switchboard and primary customer interface for law firm. Oversaw the
distribution of inter-office correspondence. Coordinated personnel calendars and
related travel requirements for legal staff. Maintained inventory of office supplies,
furniture and related filing materials while serving as primary contact for 3rd party
vendors.
EDUCATION
1999 Associate Degree in Science El Centro University

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