Full Resume

1. George LaFleur
(214) 629-1299 ▪ GBLaFleur@gmail.com
Credit Analyst  Underwriter  Lender
Skills:
Credit Risk Assessment, Credit Analysis, Financial Statement Analysis, Underwriting, Loan Origination, Data
Analysis, Dependable, Detail Oriented, Multi-tasking, Accomplish Objectives, Goal Oriented, Strong Verbal and
Written Communicator, Advances with Knowledge Quickly, GAAP, Transaction Posting and Recording, Account
Reconciliation, Accuracy, Independent Worker or Team Player, Excellent Customer Service.
Computer Skills: Excel, Word, Outlook, AdvantEdge, StatusMart, Lotus Notes, Pegasus, Emerald, Visual Banker,
HOST, ADP, Reynolds & Reynolds, Baker Hill, Laser Pro, Accessory Manager, Premier II, Shaw, FiServ, V-Lookup.
Able to quickly learn new proprietary systems and applications.
Experience:
SERVICE WRITER / ADVISOR - Ferrari of Houston / Group 1 Automotive (6/2014 to 5/2016)
 Answer telephone calls from customers, consult about their service needs, and book service appointments.
 Check in client’s cars and help organize the department workflow.
 Follow-up to customers with diagnosis, sell needed repair services, and provide on-going updates.
 Schedule completion appointments and see that each car is clean in time for pick-up.
 Compile service progress reports for the Service Director and file closed repair orders.
 Initiate client follow-up and Customer Satisfaction Index (CSI) phone calls.
 Maintained 100% Customer Satisfaction Index scores during my entire tenure at Ferrari.
 Gained new, and drew back previous, clients due to successful marketing and past Ferrari community reputation.
SALES DIRECTOR / ACCOUNTING CONSULTANT - Top Speed Auto Accessories (7/2010 to 6/2014)
 Initiate contact with business owners and end user buyers to market Top Speed Auto performance products.
 Monitor and actively participate/contribute in on-line automotive related forum web sites for marketing purposes.
 Attend local automotive gatherings and shows to promote Top Speed Auto product line.
 Assigned staff duties and delegation of tasks as needed.
 Handled Accounts Payable/Receivable and some business tax preparation.
 Increased company overall sales by over 30% during my first year as Sales and Marketing Director.
 Grew company market presence and cultivated sales partners through social media and trade show circuits.
CREDIT & DEBT ANALYSIS CONSULTANT - CDMA / Global Advantage Credit Solutions (7/2008 to 11/2009)
 Handled in-bound /out-bound phone consultations with clients having up to $150,000 of unsecured debt.
 Investigate and analyze credit to make determination of ability and program best suited to their financial situation.
 Explained options, addressed concerns, overcame objections, and completed enrollment.
 Follow up on invoices and collection of settlement account funding to ensure retention of client contract.
 Proactive in building and maintaining new clients through relationships with referral partners.
SR. LOAN OFFICER / MORTGAGE UNDERWRITER - Washington Mutual / Countrywide (6/2004 to 11/2007)
 Initiate client contact to originate personal, automotive, and real estate mortgage loans.
 Skilled at analyzing customer needs and ability in order to advise on loan choices.
 Make loan decision via risk analysis, underwriting guidelines, experienced judgment, and market knowledge.
 Negotiate terms, rework and counter offer loan, overcome objections, and collect up-front fees.
 Open new accounts and cross-sell other financial services and insurance products.
 Exceeded $10 million in retail bank loan origination for the year.
 Ranked #1 in region, #5 in the state, and top 2% in nation for the year.
 Improved bank mentor coaching program by developing new lender training system.
 Responsible for residential and commercial loans as high as $1.5 million.
Continued

2. George LaFleur Page 2
FINANCE MANAGER / LOAN UNDERWRITER - Middlekauff Ford (4/2002 to 4/2004)
 Complete loan applications, review credit reports and underwrite loan.
 Negotiate terms, overcome objections, and collect required financial documents.
 Cross-sell additional automotive loan financial products (credit life insurance, extended warranty, etc…).
 Handed both direct and indirect (captive) lending.
 Consistently passed sales goals while maintaining above industry average Customer Satisfaction Index scores.
 Designed, formulated, and implemented extensive sales tracking spreadsheet program for management.
CREDIT ANALYST / COMMERCIAL LOAN SUPPORT - Associated Bank (9/2000 to 1/2002)
 Spread client financials, analyze credit risk, comment loan decision recommendations.
 Create risk reports for weekly loan review committee meetings according to bank policies and procedures.
 Responsible for gathering client financials, requesting and proof reading loan documents.
 Handled post closing funds disbursement and lien perfection filings according to bank standards.
 Complete loan file auditing and portfolio maintenance to comply with loan policy and bank regulations.
 Support bank management and commercial lenders on all commercial loan applications.
 As Associated Bank is a preferred SBA lender, I collaborated on commercial loans up to $5 million.
CONSUMER BANKER / LOAN UNDERWRITER - Bremer Bank (2/1998 to 9/2000)
 Initiate client contact to originate loans (personal, automotive, and real estate).
 Collect customer financials necessary for loan application.
 Review customer’s credit, borrowing needs, and repayment ability in order to advise on loan choices.
 Order collateral appraisals.
 Make loan decision using credit risk analysis and legal underwriting guidelines.
 Open new accounts and cross-sell other financial services and insurance products.
 Responsible for new loan generation, underwriting, closing, funding, financial reporting, and new deposits growth.
 Earned personal lending authority within first year of banking.
Education:
BS program in Finance
Anoka Ramsey College/Metropolitan State College, Minneapolis, MN Sept 1998 to Jan 2002
RMA (formerly Robert Morris Associates) course: Financial Statement Credit Risk Analysis Jan 2001
Attended various American Banking Association (ABA) classes 1998 to 2002
Previously held SEC Series 6, 63, and 22 licenses 2006 to 2008