1. Timothy J. Boland
493 South Main Street, West Hartford, CT 06110
Cell: 860.331.0774
FULFILLMENT OPERATIONS PROFILE
Accomplished, dedicated operations professional with a “Results Matter” philosophy. Demonstrates
expertise in directing Fulfillment Operations in an 83 location Region with nearly $300M in annual
Fulfillment sales. Develops effective processes and maintains the highest service standards for our
guests. Proficient in a variety of logistics and supply management software, both proprietary and
commercial, to achieve strategic aims, protect company assets and ensure full business model
compliance.
AREAS OF EXPERTISE
Operations Management
• Managed the largest volume Regional Fulfillment program with 83 locations from pilot phase through
3 expansions as well as BOPS and Total Store Fulfillment implementation.
• Managed all aspects of single and multi-Store Operations Management responsibilities.
• Monitored the distribution and processing of inbound and outbound retail freight for a 17 store Region
while achieving the top rank in freight flow results for Macy’s East CT District.
• Managed vendor freight receipt scheduling, merchandise receiving and accounting using VICS
Inventory Program at the Distribution Center in support of all 14 G. Fox stores.
Inventory/Shortage Control Processes
• Developed and implemented shortage action plans, executed financial inventories as well as chaired
Shortage Committee.
• Implemented and enforced junior executive shortage control compliance initiatives through direct
coaching, peer shortage audits and weekly meetings.
Training/Leadership
• Used reporting metrics and direct observation to coach/course correct Operations Managers toward
excellence in picking operation, packing standards and Service-On-Time requirements.
• Conducted all Fulfillment “Train the Trainer” sessions with Regional, District and Store Executive
audiences from pilot through Total Store Fulfillment phases.
• Developed Store Associates and Junior Store Executives for promotion to the next level.
• Integral “On-boarding” training role with new District and Store Operations Executives.
Expense Control
• Planned, initiated and controlled capital improvement projects of $1M, to include equipment
purchase, as well as, renovations of stockrooms, fitting rooms and training rooms.
• Controlled sell/non-sell payroll expenses to better than plan result.
• Controlled total 4 wall expense to better than plan result.
Vendor & Staff Relations
• Developed and coordinated capital improvement projects from the bid process through completion.
• Arranged for non-invasive conduct of capital improvements in active retail environment.
• Developed preferred vendor list for transportation, construction and supplies.
Communication
• Drove Fulfillment priorities upward to VP and Director Levels through in-person contact as well as
summits, webinars, weekly conference calls and as-needed updates.
• Conducted in-person store visits to coach Operations managers and Teams to expectations and
inspected adherence to developed policies and procedures.
• Collaborated with Central Operations in development/implementation of procedure and Best
Practices.
Safety & Compliance Administration
• Chaired Safety Committee developed and implemented Safety Action Plans.

2. Timothy J. Boland
493 South Main Street, West Hartford, CT 06110
Cell: 860.331.0774
• Ensured store compliance of all applicable local, state, and federal regulations.
CAREER PROGRESSION HISTORY
Macy’s, Inc (formerly May Company Filenes and G. Fox)
1986 – Present
• Regional Fulfillment Manager – Northeast
• Multi-Store Operations Manager (Enfield, CT; Eastfield, MA; Holyoke, MA)
• Operations Director - Macy’s Inc. (Westfarms Mall, Farmington, CT)
• Director – Small Store Conversion Trainer
• Operations Director – Macy’s, Inc. (Enfield, CT)
• Regional Logistics Manager – Macy’s, Inc. (17 retail stores in CT and NY)
• Project Supervisor – Filenes, May Co./Macy’s, Inc. (Number one store in region, Farmington, CT)
• Receiving Manager – Filenes, May Co. (Number one store in region, Farmington, CT)
• Central Distribution Manager – G. Fox, May Co. (South Windsor, CT)
• Building Superintendent – G. Fox, May Co. (Meriden, CT)
• Receiving Manager – G. Fox, May Co. (Hartford, CT)
AWARDS, ACHIEVEMENTS AND RECOGNITION
• RFM of the Year 2014
• “Best of the Best” award - The Big Meeting 2014
• 2013 Annual “Make MAGIC” award.
• 2013 Store Fulfillment Achievement award – The Big Meeting 2013
• “Regional Logistics Manager of the Year” Macy’s East 2007
PERSONAL BACKGROUND
USMC (Honorable Discharge) May 1981 – August 1987
• Achieved rank of Sergeant
• Meritorious promotion to Corporal
• Schooling: Recruit Training Parris Island, SC; Infantry Training School, Camp Geiger, NC; Mountain
Warfare School, Bridgeport, CA; Combined Arms Exercise, Twenty-nine Palms, CA
• Multiple Marine Corps. Institute courses
West Hartford Youth Football League Volunteer 1999- Present
• Member at Large – WHYFL Board
• League President
• Vice President Registration
• Coaches Mighty Mite Team (ages 7-9)