1. 902 Sunny Brook Drive Glen Burnie, Maryland 21060 (443) 805-3940
PROFILE
Enthusiastic and diligent Sales Associate Retail employee with an excellent sales and customer
satisfaction record. Adept at maintaining cordial and professionalrelationships with colleagues,
customers and supervisors.Able to function very well independently or as part of a sales associate
team.
EDUCATION
NORTH COUNTY HIGH SCHOOL — HIGH SCHOOL DIPLOM A
ANNE ARUNDEL COM M UNITY COLLAGE - ASSOCIATE DEGREE - PRESENT
SKILLS
• Wide sales and customer service experience
• High expertise in advertisement and promotion
• Excellent knowledge of product features
• Superior communication abilities
• Outstanding goal-setting and planning skills
• Exceptional understanding of customer needs
• Strong abilities in effective listening
EXPERIENCE
SALES ASSOCIATE/TRAINER, TARGET, GLEN BURNIE, M ARYLAND — 2012–
PRESENT
• Achieved all set sales goals while providing outstanding customer service.
• Pushed products while identifying with individual customer requirements and
preferences.
• Maintained clean display and store appearance.
• Fostered and maintained excellent customer relationships.
• Arranged transfers and stock displays.
• Greeted customers and determined their individual needs.
• Ensured customer satisfaction at every stage of sale.
• Recommended new products and upcoming events to customers.
• Responded to all customer queries with accuracy and courtesy.
STOCK CLERK & CUSTOM ER SERVICE REPRESENTATIVE, WALM ART, GLEN
BURNIE, M ARYLAND — 2011-2012
• Responsible for unloading each delivery truck and checking the product into
the inventory system.
• Checked sales floor shelves several times a day and added new product when
stock levels were low.
• Often assisted customers in finding products they were looking for or
reaching products that were on higher shelves.
909 Sunny Brook Drive Glen Burnie, Maryland 21060 (443) 805-3940
JOSHUA J. RITTER
2. 902 Sunny Brook Drive Glen Burnie, Maryland 21060 (443) 805-3940
• Regularly cleaned sales floor shelves and maintained shelf stock levels.
• Assisted in maintaining the entire store, especially the back room storage
areas.
• Provide efficient, friendly, and informative service following established
customer service standards and corporate vision
• Check out customer’s purchases speedily and correctly, applying accurate
codes, departments, and prices
• Maintain 100% accuracy of cash register, and make sure all payment
transactions are carried out with precision and efficiency
• Put customers’ groceries in bag and ask if they need more assistance Say
“thank you for shopping at Wal-Mart” or “have a great day!” as farewell to
customers after shopping
• Ask for back up on registers when necessary
• Answer customer’s questions, and refer unresolved cases to customer service,
supervisor, or the front-end manager
• Ensure proper procedures are taken in balancing cash drawer at the close of
shift
• Ensure security procedures are followed in handling pick-ups, quick-change
artists, potential shoplifters, and drawers
• Ensure front end area is always orderly, organized, and clean
• Place shop backs away and clean register at the end of shift
• Make request to front end manager for equipment or replacement that are
required
• Take initiative during slow times to stock items, or perform other tasks
assigned by the supervisor or front-end manager.
KEY HOLDER PARTY CITY GLEN BURNIE & ANNAPOLIS M ARYLAND 2007 - 2011
• Supervised and coordinated the activities of workers engaged in one or more
occupations.
• Interpreted company policies to workers and enforced safety regulations.
• Suggested changes in working conditions and use of equipment to increase
efficiency of shop, department, and work crew.
• Analyzed and resolved work problems and assisted workers in solving work
problems.
• Successfully managed a 7-person team in running a retail operation.
• Trained new workers.
• Conferred with other supervisors to coordinate activities of individual
departments.
• Responsible for opening/closing of the store, bank deposits, paperwork, and
unloading of truck.
• Performed activities of the workers supervised, when needed.
