1. Kayla Roman
934 Havemeyer ave, Bronx NY 10473 (P)347-736-4465 (E) Kaylaroman89@gmail.com
SUMMARY
Extensive experience in the retail industry ranging from sales, customer service, cash
wrap and management. Built and maintained strong customer relationships by providing
product knowledge and alternatives to better suit the needs of the customer.
EXPERIENCE
VICTORIA’S SECRET, Yonkers, NY (12/ 2013-present)
Sales Specialist (March 2015-present)
• Responsible for greeting and servicing customers
• Responsible for keeping abreast of product knowledge including new launches
and discontinued products
• Responsible for maintaining store displays to store standards
• Recognized for meeting and exceeding sales quota
• Proven ability to provide exemplary customer service in a fast paced
environment
• Efficient in identifying customer needs and determining proper solutions to
meet said needs
Cash Wrap Lead (June 2014-March 2015)
• Trained and motivated cashiers on transactions and cross-selling of store products
• Recognized for high volume in obtaining new customers for store credit card
• Responsible for daily opening and closing of tills
• Supervised all cashiers end of day balances
• Delegated duties to cashiers as needs arise to ensure efficiency
• Responsible for daily tracking of shrink and damaged products
• Adept and responsible for resolving customer escalated issues

2. • Proficient in timely handling of various customer transactions and various
acceptable payment methods including traveler’s checks and money orders
Cashier (December 2013-June 2014)
• Responsible for customer purchase transactions as well as customer returns and
price adjustments
• Knowledgeable of POS systems
• Responsible for building customer loyalty through excellent customer service
• Responsible for the selling of store credit card
ASHLEY STEWART, Yonkers, NY (03/2013-12/2013)
Sales Person
• Recognized for willingness to assist meeting the needs of the business including
being flexible with work hours and availability even when not scheduled
• Responsible for excellent customer service through product knowledge and
efficient handling of inquires and product selection to meet the needs of the
customer
• Responsible for efficient handling of customer issue resolutions
• Responsible for managing merchandise movement including inventory, shelf
stocking, and product quality inspections
• Responsible for visuals and marketing including arrangement of store displays
• Responsible for operating cash register when needed
• Recognized for meeting sales goals including cross selling of products such as
store credit card
EDUCATION
Monroe College, Bronx, NY (B.A. in progress)
Associate Degree in Criminal Justice (2014)
New Day Academy, Bronx, NY
High School Diploma (2011)