1. AFREEN FATHIMA Mobile: 8801468226
Hyderabad, India e-mail: afreen.fathima39@yahoo.com
OBJECTIVE
• Aspiring a position of HR in a corporate environment that involves client coordination and
management and ensures a platform for further learning
SUMMARY
• Qualified Marketing and HR professional with over 3.3 months of experience in retail and
consultancy
• Adept in store management, customer service operations, sales and marketing
• Excellent communication skills with an ability to interact with various clients and provide
valuable customer service
• Conversant in MS office, MS excel, PowerPoint and Windows 7,8,10.
EDUCATION
• Master of Business Administration (Marketing/HR) – Osmania University (2014) with 62%
• Bachelor of Commerce (Computers) – Osmania University (2011) with 67%
EXPERTISE
• Customer Service
• Visual Merchandising
• Sales and Marketing
• Store Management
• Office Administration
WORK EXPERIENCE
Y-Axis India Private Limited 23rd
Feb 2015 – Till date
Process Coordinator
• Handling all the customer queries related to visas and overseas immigrations
• Providing the information to the customers on various products and packages related to
overseas immigration
• Follow up with the customers and gather information about their profile once they sign up for
a particular package
• Sending them the Information collection form (ICF) to their personal email address to fill in the
details such as work experience and personal details
• Verifying all the customers details and the country they are signed up
• Reporting any discrepancies to the Immigration consultants about the products and sign ups
• Assigning the cases to the resume writing consultants on a daily basis after gathering the
details from the customers
• Following up with the customers on a daily basis and updating them about the process
improvements
• Coordinating with Immigration Consultants, Resume Writing Consultants, Managers and
Customer Relation Executives on a daily basis about process updates and improvements
• Assigning the case to the Marketing Consultant once the resume writing process is completed
• Gathering feedback from the customers and maintaining a detailed record of the customers
• Handling irate customers in a polite and professional manner
• Maintaining broad knowledge of company products and services
• Managing and logging all the customer calls and e-mails
Mahindra Retail Private Limited (Mom & me) Oct 2011 – May 2014
Customer Relationship Executive
• Managed and maintained store as per SOP (standard operating procedure)
• Maintained store ambience and visual merchandise as per the VM guidelines
• Maintained store cleanliness as per the prescribed format

2. • Greeted the customers at the store and assisted them in buying the product
• Achieved store sales as per the monthly targets and specifications
• Maintained customer data and informed the customers about the new products, offers and
discounts available at the store
• Generated customer exchange and return details, gift vouchers, and redeem details
• Tracked the Inward stock of the stores on a weekly basis and informed management about
the shortage of products
• Generated business information reports and integrated in SAP (customer analysis report,
customer sales report, credit note issue, gift vouchers and redeem report etc…,)
ACCOMPLISHMENTS
• Awarded “Hats off Certificate” for achieving store opening target at Mom & me
• Awarded “Hats off Certificate” for back to back opening of Mom & me stores at three
locations in Hyderabad (Madhapur, LB Nagar, Shamshabad)
• Received “Raise Award” for achieving excess target of 125% consistently for three months
at Mom & me
HOBBIES
• Surfing Internet, Cooking, Shopping and Reading books
PERSONAL PROFILE
Date of Birth 14-Nov-1990
Fathers Name Mohd. Abdul Rahman
Marital Status Single
Nationality Indian
Languages Known English, Hindi and Telugu
DECLARATION
I hereby solemnly declare that the details furnished above are true to the best of my knowledge
Place: Hyderabad
Date: Afreen Fathima