1. Chiara Pecora
28 Borland Cres, L7C 3M4
CP: 416-951-9801 H: (905)-860-0065
Email: cpecora123@gmail.com
Objective:
Seeking an opportunity to become a member of this organization where growth and
opportunity have no limits.
Education:
Diploma Business Administration - Human Resources Management 2015
George Brown College, Toronto ON
Ontario Secondary School Diploma
Robert F. Hall Catholic Secondary, Caledon ON 2010
Experience:
Metro Customer Service Specialist and Cashier Spring 2014- Present
• Answer customers' questions, and provide information on procedures or policies.
• Count money in cash drawer at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
• Greet customers entering establishment.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Monitor checkout stations to ensure that they have adequate cash available and that
they are staffed appropriately.
• Offer customers carryout service at the completion of transactions.
• Process merchandise returns and exchanges.
• Receive payment by cash, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Weigh items sold by weight in order to determine prices.
• Completing rental applications of wet vacuum service provided in store; informing
customers of return policy of the product and accepting methods of payment.
• Issuing lottery to customers at customer service desk. Once lottery is issued, ring up
the order and receive form of payment or payout rewards to customer.
• Western Union account activated in Spring of 2014, complete online applications for
transaction, input into Metro cash system and accept form of payment from
customer.
• Supervise front end and admit breaks to cashiers on duty.
Zara Sales Associate Spring 2015- Summer 2015
• Maintained customer experience through team interaction and store appearance.
• Maintained the sales quota through inside sales at retail store on daily basis.

2. • Maintained knowledge of new collections.
• Communicated effectively
• Proactively greeted and assisted customers in store.
• Served multiple customers, discovered their needs, and made recommendations to
generate sales.
• Met and exceeded sales goals.
• Merchandised, restocked and maintained the sales floor.
• Addressed loss prevention issues immediately.
• Communicated to coworkers and supervisors through wireless system.
• Built and maintained internal and external customer satisfaction.
Harvey’s Food Garnish, Grill Master and Cashier Autumn 2006- Spring 2014
• Maintained workstation and practiced Health and Safety standards in work area.
• Operated large-volume cooking equipment such as grills and deep fryers.
• Used quantity and quality control by monitoring food preparation.
• Took food and drink orders also handled currency and credit transactions quickly
and accurately.
• Received verbal instructions as to how customer wanted food prepared.
• Maintained high standards of customer service during high-volume hours.
• Communicated clearly and positively with coworkers and management.
• Assisted management with inventory control and stock ordering.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Resolved complaints promptly and professionally
Volunteer Service:
Soccer Coach 2011
• Coaching two soccer teams
• Male and Female- Under 12
• Organizing fun and progressive soccer practices